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Residence Inn Grand Rapids West

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Traveller (26)
Room & Suite (71)
Dining (9)
Overview
Hotel website
3451 Rivertown Point Ct SW, Grandville, MI 49418-3077 See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
3 Star accommodation
Additional information
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Offers from Residence Inn Grand Rapids West
Special Offer: Member Rates
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Rooms
30 Sep.1 Oct.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (199)
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Traveller rating
117
51
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10
5
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LanguageEnglish
117
51
15
10
5
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All reviewsfull kitchengrand rapidsfront deskliving areaone bedroom suitelong term stayextended stayfriendly staff and great locationbasketball courtclean roomshome away from homeroll in showerlarge mallplay cardscustomer service isnice outdoor areacomfortable couch
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1 - 5 of 198 reviews
Reviewed 4 weeks ago via mobile

5 Star room. 1 star hot tub. 1 Star staff. Hit tub way too hot. Way over the posted 104 degree max temp. Staff powerless to change the temperature for some reason. Too bad too because a good soak to start and end the day...More

Thank Robert C
Response from Andrew W, General Manager at Residence Inn Grand Rapids WestResponded 3 weeks ago

Hello Robert C, Thank you for taking the time to review your recent experience with us. I must apologize the issues you've discussed in your review. I will plan to discuss the hot tub issues with my maintenance staff. Furthermore, I will bring your concerns...More

Reviewed 30 July 2018

I stay in a lot of RIs and there are pros and cons to this particular one. Big pro is the staff. Really nice. Very attentive and several members of my family commented on how friendly the staff was. Typical Marriott breakfast but they come...More

Thank raindog308
Response from Andrew W, General Manager at Residence Inn Grand Rapids WestResponded 3 weeks ago

Thank you raindog308 for your honest critique of our property. We do appreciate your acknowledgement of the staff and are very glad to hear that they took care of you while you were in town! We understand that layout challenges of this older model RI,...More

Reviewed 26 July 2018

My wife and I stayed her for 3 nights while in town for a business trip in Grand Rapids. The property is very clean and the service is excellent. Breakfast each morning was varied and very good. There is also evening meals from Mon -...More

Thank James D
Response from Andrew W, General Manager at Residence Inn Grand Rapids WestResponded 3 weeks ago

Thank you James D for the kind words! We are glad to hear that you had a good time while you were in the Grand Rapids area. Safe travels and we'll see you next time you're in town. All the best, Andrew White

Reviewed 26 July 2018

I always stay at Residence Inns and they are all pretty much the same-which is why I stay there. This one truly had the kind of customer service I wish all of them did. I have noticed they (being all Residence Inns) have gone from...More

Thank washingtonholly3009
Response from Andrew W, General Manager at Residence Inn Grand Rapids WestResponded 3 weeks ago

Hi washingtonholly3009! Thank you so much for your kind words! We really appreciate hearing back from our guests when we succeed in making their experience a good one! I hope that you can come back and stay with us again soon! Best Wishes, Andrew White

Reviewed 3 July 2018 via mobile

We stayed at this hotel for a week while visiting family in the area. Every staff member we interacted with was very nice, polite and helpful (especially the sweet woman at breakfast). The room was well maintained and everything worked perfectly for our family of...More

Thank Joelk9999
Response from Andrew W, General Manager at Residence Inn Grand Rapids WestResponded 14 July 2018

Great review! Thank you Joelk9999. We appreciate getting your review and seeing that you enjoyed your stay with us. I have shared your words with the breakfast crew, and hope to have you back soon. All the best, Andrew White

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About
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Business Centre with Internet Access
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting Rooms
Microwave
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair Access
Restaurant
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Number of rooms
90
Price range
USD 166 - USD 238 (Based on Average Rates for a Standard Room)
Also Known As
Residence Inn Grand Rapids West Hotel Grandville
,
Residence Inn Grandville
,
Grandville Residence Inn
Location
United States > Michigan > Kent County > Grandville
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Number of rooms
90
Price range
USD 166 - USD 238 (Based on Average Rates for a Standard Room)
Also Known As
Residence Inn Grand Rapids West Hotel Grandville
,
Residence Inn Grandville
,
Grandville Residence Inn
Location
United States > Michigan > Kent County > Grandville
Photos
Traveller (26)
Room & Suite (71)
Dining (9)
Pool & Beach (4)
Business Centre & Event Rooms (4)
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Questions & Answers
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Room Tips
"I would recommend a room that faces out on the green space to the north and east of the hotel."
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"Great hotel to travel with pets. Corner suites are quieter."
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"for a long term stay pick a suite with kitchen facilities. we loved our 2 bedroom / 2 bath suite on the 3rd..."
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"higher floors are more quiet"
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