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Holiday Inn Grand Rapids Downtown

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Holiday Inn Grand Rapids Downtown
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437 Reviews from our TripAdvisor Community

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Showing 431: English reviews
Traverse City, Michigan
Reviewed 8 September 2014

We held a wedding rehearsal dinner, and the WHOLE process was fantastic! We had originally booked another venue and caterer that did not please us with the after booking details. After being "burned" by the other we were skeptical and looked at several options in Grand Rapids. Sara and the staff at HI were very helpful, thorough and even handled...

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Helpful?
Thank Scott H
Erin H, Manager at Holiday Inn Grand Rapids Downtown, responded to this review

Scott H, Thank you for you wonderful comments on our banquet space and staff! We loved to hear that we could turn your day around and make it as special as you wanted in addition to an overall successful event. We will definitely pass on your great comments to Sara and our staff as the positive feedback is always great...

Dearborn, Michigan
Reviewed 29 August 2014

I have stayed here numerous times and it's always a pleasant experience. Clean, quiet rooms. Friendly staff. Reasonable rates. The bar & restaurant are wonderful. Within walking distance to numerous bars, restaurants and attractions. Everything you could ask for. Highly recommended.

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Helpful?
Thank Bud K
Erin H, Manager at Holiday Inn Grand Rapids Downtown, responded to this review

Bud K, Thank you so much for your great comments about your recent stay! We always love to hear that our guests enjoyed every aspect of their stay and are passing on the word to others. As always, we hope to see you again soon!

Somis, CA
Reviewed 27 August 2014

We stay often at holiday inn express hotels. This hotel was close to where we needed to be, so we gave it a shot. My room came with two beds & I was told there was a charge to change to one bed??! That was odd... With how many families are traveling today, it would be nice if this 3...

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Helpful?
Thank Avocado-gal
Erin H, Manager at Holiday Inn Grand Rapids Downtown, responded to this review

Avocado-gal, Thank you for your comments about your recent stay with us. We are sorry to hear your experience was less than satisfactory. Your comments are important to us and will be addressed with our team as we are always looking for areas to improve, both our service and our guest experience. We hope that this does not discourage you...

East Lansing, Michigan, United States
Reviewed 25 August 2014

Had an amazing stay at the Downtown Grand Rapids Holiday Inn! I cant say enough about how great the customer service was, i called for a roll-away it was there with in 3 minutes, i saw a little rench on my thermostat when i went to turn down the air - called again to the front desk and the same...

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Helpful?
Thank Kyle R
Erin H, Manager at Holiday Inn Grand Rapids Downtown, responded to this review

Kyle R, We appreciate you taking the time to leave such great comments about your stay with us. Hearing from a fellow hotelier who knows what great service is, your comments are very important to us! We will make sure to pass along your comments to all of our staff and hope that next time your in Grand Rapids you...

RobynB1201
Reviewed 24 August 2014

I am an IHG Platinum member, and I made this reservation several months ago as a night-before-the-wedding/place-to-prepare-the-morning-of for my daughter and her bridesmaids. I called a few days beforehand to check on potential upgrades, and Samantha was so polite and so helpful in assisting my with questions and discussing different potential room options. We settled on an Executive Suite with...

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Helpful?
Thank RobynB1201
Erin H, Manager at Holiday Inn Grand Rapids Downtown, responded to this review

RobynB1201, Thank you for taking the time to post such wonderful comments about your recent stay! We are glad to hear that your room worked out perfectly for both sleeping accommodations and getting ready for the big day. We will make sure to pass on your great staff comments and hope to see you back soon for the next big...

Rio Rancho
Reviewed 23 August 2014

I am a Gold Member of the IHG Rewards Club. I normally stay in Holiday Inn Express Hotels but since we were going to a function that was within walking distance of the hotel we decided to book what I thought would be a King Suite at the Holiday Inn Grand Rapids Downtown. The room was much smaller than what...

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Helpful?
1Thank Paul J
Erin H, Manager at Holiday Inn Grand Rapids Downtown, responded to this review

Paul J, First, let me apologize for your experience at our restaurant. To say the least, I am very concerned about your experience from start to finish. This is not what I have come to expect from my team. Please know that your comments are taken very seriously and we will be working with all team members on service expectations...

Ontario, California
Reviewed 12 August 2014

The boyfriend and I stayed here on our Western Michigan Beercation. It's right in downtown and you can walk anywhere from here. I had initially booked it through the hotel website itself, but ended up getting a deal on Priceline for a WAY cheaper price. The staff was very nice and helpful, parking was free and safe. We enjoyed our...

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Thank SoCalC8
Erin H, Manager at Holiday Inn Grand Rapids Downtown, responded to this review

SoCalC8, Thank you for taking the time to post comments about your recent stay. Its great to hear that our staff was accommodating and you enjoyed all the amenities our property has to offer. We hope to see you again in the future for another great stay!

Detroit, Michigan
Reviewed 11 August 2014

Checked in on August 10, 2014 and checked out August 11 (of the same year, obviously). Arrived at about 8:00 PM and quickly checked in without any hesitation. Asked some questions about what was around and was given all sorts of great information. I asked for a late check out because I can't check into my next destination until 3:00...

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Helpful?
Thank ralph_bigglesworth
Erin H, Manager at Holiday Inn Grand Rapids Downtown, responded to this review

ralph_bigglesworth, Wow, thank you for your great comments on our property and staff. We love to hear comments about our service and amenities. We hope that you had a great time exploring the downtown area and hope to see you again in the future. On your next visit ask our desk about the YMCA that we partner with, maybe their...

Reviewed 7 August 2014 via mobile

Stayed here two nights, recently, for work. The location of this hotel is great, right near downtown Grand Rapids, but the same time, it's location is it's bane. The hotel is literally 200 feet from U.S. 131, which is a major thoroughfare through the area... you hear cars and semi trucks all night long.. not a good location for light...

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Helpful?
Thank Blakk
Erin H, Manager at Holiday Inn Grand Rapids Downtown, responded to this review

Blakk, Thank you for your comments. Our goal is always a restful nights sleep and we do apologize that is not what you experienced during your stay. We thank you for bringing it to our attention as we are always open for suggestions on way to improve our guest experience. In regard to your towel usage and cleaning, we do...

Takoma Park, Maryland
Reviewed 7 August 2014

It was what you'd expect for a Holiday Inn. The room was clean and the hotel is within walking distance of things downtown. But I was here for a conference, so that stuff didn't matter that much. The problem I had was the noise. Noise inside the hotel wasn't really a problem but the outside noise was terrible. The hotel...

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Helpful?
Thank CeliaArnaud
Erin H, Manager at Holiday Inn Grand Rapids Downtown, responded to this review

CeliaArnaud, Thank you for your comments on your recent stay with us. Let me take a moment to apologize for the noise issues you experienced during your stay. As we are in the sleep business, uninterrupted sleep is the only kind we strive to provide. Your comments are greatly appreciated so we can address our problem areas and improve in...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
This 175 room full-service Holiday Inn, officially relaunched in December 2009. All guest rooms have 32" HDTVs, easy chair, large work desk. Rates include complimentary on site parking and wireless internet access. ... more   less 

Additional Information about Holiday Inn Grand Rapids Downtown

Address: 310 Pearl St NW, US 131 and Pearl Street, Grand Rapids, MI 49504-5314
Region: United States > Michigan > Kent County > Grand Rapids
Price Range: $207 - $330 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Grand Rapids Downtown 3*
Number of rooms: 175
Reservation Options:
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Also Known As:
Holiday Inn Grand Rapids Downtown Hotel Grand Rapids
Days Inn Grand Rapids
Grand Rapids Days Inn
Hotel Style:
#3 Green Hotel in Grand Rapids
#16 Family Hotel in Grand Rapids
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Grand Rapids Downtown staff and other travellers.
5 questions
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soo, mi
10 months ago
Clinton, Arkansas
28 days ago
Poole, United Kingdom
3 months ago

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Questions? Get answers from Holiday Inn Grand Rapids Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid freeway noise.”
 of 5 bubbles TomD145, 16 Feb 2017 | Read review
“Room 501 is near the end, close to the stairs, and quite. No view though”
 of 5 bubbles Analyst1953, 31 Jan 2017 | Read review
“The higher floor you get, the better view of the city.”
 of 5 bubbles blamertroy, 7 Dec 2016 | Read review
“Avoid rooms that overlook the highway. Very busy during Art Prize so make reservations early.”
 of 5 bubbles Heretic42, 20 Nov 2016 | Read review
“Lowered number rooms are further from the interstate but not enough to make a huge noise difference.”
 of 5 bubbles charliethepirate, 23 Oct 2016 | Read review
5 of 5