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Holiday Inn Grand Rapids Downtown

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Traveller (25)
Room & Suite (18)
Dining (2)
Overview
  • Excellent29%
  • Very good44%
  • Average17%
  • Poor6%
  • Terrible4%
Travellers talk about
“ford museum”(27 reviews)
“road noise”(20 reviews)
Free Wifi
Free Parking
Pool
Non-Smoking Hotel
Restaurant
Room Service
Family Rooms
3 Star Hotel
All hotel details
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Reviews (491)
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142
203
83
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23
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All reviewsthe pearl street grillford museumroad noisewithin walking distancepublic museumacross the riverbars and restaurantssmall bathroomlobby barconvenient locationroom was clean and comfortableart prizepool and hot tubchecking invan andel arenadefinitely stay here againparking lot
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11 - 15 of 485 reviews
Reviewed 22 January 2018 via mobile

Went to G.R. to brewery-hop with friends and booked 2 rooms at a rate of $173 each. When checking in, the rate said $196 and I confirmed that this rate had already included taxes and fees. I was told that it did. When the receipt...More

1  Thank Courtney T
Response from Caitlin P, Front Office Manager at Holiday Inn Grand Rapids DowntownResponded 6 February 2018

Courtney, Thank you for taking the time to post. I am so sorry to hear about your experience, and want to assure you that the appropriate measures have been taken in order to ensure a situation similar to yours can be avoided in the future....More

Reviewed 13 January 2018

Nasty Smelly Hotel with Bed Bugs. Staff and Management doesn't Care. They Over Charge and they deny everything. Do not stay at this hotel. Many other good options in area. I am a IHG spire . elite member and have never had to write a...More

Thank Jim L
Response from Caitlin P, Front Office Manager at Holiday Inn Grand Rapids DowntownResponded 17 January 2018

Jim, I'm very sorry to see this post. The Holiday Inn Grand Rapids Downtown is a completely non-smoking facility in accordance with Michigan State Law. As such, upon arrival we have all of our guests initial their registration cards acknowledging that any evidence of smoking...More

Reviewed 9 December 2017

The title says "close to attractions"; both the Public Museum and the Gerald Ford Museum are across the street. This Holiday Inn is located on Pearl Street, just across the bridge from the Amway Plaza. It is within walking distance of many restaurants, bars, Van...More

Thank Hola4876
Response from Caitlin P, Front Office Manager at Holiday Inn Grand Rapids DowntownResponded 12 December 2017

Thank you for your review of our hotel! I'm so glad to hear that you thoroughly enjoyed your stay with us and we hope you'll be able to visit us again soon! Safe travels!

Reviewed 15 November 2017

room was was old and tired. needs new carpet, new paint. Almost no light- even with all the lights on i still needed my flashlight to unpack my bag. Stains on the such. Downstairs restaurant is pretty bad to. Saving grace is that the bar...More

2  Thank Mlleron
Response from Caitlin P, Front Office Manager at Holiday Inn Grand Rapids DowntownResponded 17 November 2017

Thank you for taking the time to post about your stay. I'm so sorry to hear that we didn't meet your expectations! We strive to consistently provide superior service and accommodations and your comments are very important to us. We hope you'll visit again so...More

Reviewed 6 November 2017

I booked rooms for business travel in October. The reception person was quite rude. The rate was incorrect (I booked on IHG and I'm a Spire Elite member) and I had to get her manager to correct the information. The rooms are very old, outdated...More

Thank Terry S
Response from Caitlin P, Front Office Manager at Holiday Inn Grand Rapids DowntownResponded 14 November 2017

Terry, Thank you for posting about your experience with us. I am so sorry to hear that we let you down. We take great pride in providing superior service and accommodations and as a Spire Elite member with IHG Rewards Club, your comments are truly...More

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Best Value Properties in Grand Rapids, MI
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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Conference Facilities
Banquet Room
Multilingual Staff
Self-Serve Laundry
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
USD 158 - USD 240 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Grand Rapids
#14 Family Hotel in Grand Rapids
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
USD 158 - USD 240 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Grand Rapids
#14 Family Hotel in Grand Rapids
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (25)
Room & Suite (18)
Dining (2)
Pool & Beach (1)
Business Centre & Event Rooms (1)
Questions & Answers
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shire42
25 July 2017|
AnswerShow all 2 answers
Response from Tom D | Reviewed this property |
About half a mile from downtown, and across the street from the Gerald Ford museum.
0
Votes
Patricia F
4 July 2017|
AnswerShow all 2 answers
Response from Tom D | Reviewed this property |
Call hotel and ask.
0
Votes
Room Tips
"Maybe to ask for a room away from the highway?"
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"We had room 405 and loved it."
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"Can't help, won't be staying at this property again"
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"Corner King Rooms on higher floors."
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