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All reviewsthe pearl street grillford museumroad noisewithin walking distancepublic museumacross the riverbars and restaurantssmall bathroomlobby barconvenient locationroom was clean and comfortableart prizepool and hot tubchecking invan andel arenadefinitely stay here againparking lot
Went to G.R. to brewery-hop with friends and booked 2 rooms at a rate of $173 each. When checking in, the rate said $196 and I confirmed that this rate had already included taxes and fees. I was told that it did. When the receipt...More
1 Thank Courtney T
Response from Caitlin P, Front Office Manager at Holiday Inn Grand Rapids DowntownResponded 6 February 2018
Thank you for taking the time to post. I am so sorry to hear about your experience, and want to assure you that the appropriate measures have been taken in order to ensure a situation similar to yours can be avoided in the future....More
Nasty Smelly Hotel with Bed Bugs. Staff and Management doesn't Care. They Over Charge and they deny everything. Do not stay at this hotel. Many other good options in area. I am a IHG spire . elite member and have never had to write a...More
Thank Jim L
Response from Caitlin P, Front Office Manager at Holiday Inn Grand Rapids DowntownResponded 17 January 2018
I'm very sorry to see this post.
The Holiday Inn Grand Rapids Downtown is a completely non-smoking facility in accordance with Michigan State Law. As such, upon arrival we have all of our guests initial their registration cards acknowledging that any evidence of smoking...More
The title says "close to attractions"; both the Public Museum and the Gerald Ford Museum are across the street. This Holiday Inn is located on Pearl Street, just across the bridge from the Amway Plaza. It is within walking distance of many restaurants, bars, Van...More
Response from Caitlin P, Front Office Manager at Holiday Inn Grand Rapids DowntownResponded 12 December 2017
Thank you for your review of our hotel! I'm so glad to hear that you thoroughly enjoyed your stay with us and we hope you'll be able to visit us again soon! Safe travels!
room was was old and tired. needs new carpet, new paint. Almost no light- even with all the lights on i still needed my flashlight to unpack my bag. Stains on the such. Downstairs restaurant is pretty bad to. Saving grace is that the bar...More
2 Thank Mlleron
Response from Caitlin P, Front Office Manager at Holiday Inn Grand Rapids DowntownResponded 17 November 2017
Thank you for taking the time to post about your stay. I'm so sorry to hear that we didn't meet your expectations! We strive to consistently provide superior service and accommodations and your comments are very important to us. We hope you'll visit again so...More
I booked rooms for business travel in October. The reception person was quite rude. The rate was incorrect (I booked on IHG and I'm a Spire Elite member) and I had to get her manager to correct the information. The rooms are very old, outdated...More
Thank Terry S
Response from Caitlin P, Front Office Manager at Holiday Inn Grand Rapids DowntownResponded 14 November 2017
Thank you for posting about your experience with us. I am so sorry to hear that we let you down. We take great pride in providing superior service and accommodations and as a Spire Elite member with IHG Rewards Club, your comments are truly...More