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24/12/2017 25/12/2017
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    Best Western Hospitality Hotel & Suites

    5500 28th St SE, Grand Rapids, MI 49512-2052
    +1 855-784-0280
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    24/12/2017 25/12/2017
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    USD 83*
    USD 83*
    USD 83*
    Traveller (108)
    Room & Suite (31)
    Dining (14)
    Overview
    • Excellent42%
    • Very good25%
    • Average16%
    • Poor9%
    • Terrible8%
    Travellers talk about
    “jacuzzi room” (6 reviews)
    “hot tub” (31 reviews)
    “waffles” (21 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Free Airport Transportation
    Suites
    Fitness centre
    Multilingual Staff
    Pets Allowed
    Wheelchair Access
    Business Centre
    Laundry Service
    Housekeeping
    Self-Serve Laundry
    Shuttle Bus Service
    2.5 Star Hotel
    All hotel details
    Offers from Best Western Hospitality Hotel & Suites
    Special Offer: BOOK DIRECT & SAVE
    Hotel deals
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    Rooms
    24 Dec.25 Dec.
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    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (575)
    There are newer reviews for Best Western Hospitality Hotel & Suites
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    71 - 75 of 573 reviews

    Reviewed 30 May 2017

    The hotel room smelled like something died in there. We told the front desk and all they had to say was sorry! They said they would give us a % off the rate...but didn't end up doing it because he didn't know how.More

    Review collected in partnership with Best Western
    Thank Margaret M
    Response from Desiree S, General Manager at Best Western Hospitality Hotel & SuitesResponded 1 June 2017

    Margaret - I would like to sincerely apologize for the disappointment of your stay. The condition of your room in no way reflects our usual high standards, and I am sorry you had to experience that. I also apologize for the frustrations involving the front...More

    Reviewed 30 May 2017

    Do not stay at this hotel, their customer service is terrible. Tried to check in early (1pm) Kid at the front desk would not even look to see if they had a room available for early check in, just saying we could not get a...More

    Thank Gary J
    Response from Desiree S, General Manager at Best Western Hospitality Hotel & SuitesResponded 1 June 2017

    Gary - On behalf of my entire staff I would like to apologize for your disappointment. Our hotel policy is a 3:00pm check in so we can assure that our housekeepers are able to have the rooms in great working order for our guests! Again,...More

    Reviewed 29 May 2017 via mobile

    Booked thru Hotwire but ran into a problem with the reservation. The front desk helped us thru it and got us an even better deal. Excellent customer service. Breakfast included. Nice, clean comfy room. Terrific value.More

    Thank Chicagoanz
    Response from Desiree S, General Manager at Best Western Hospitality Hotel & SuitesResponded 1 June 2017

    Thank you so much for your great review! I was so pleased to hear you had such a great experience at your check in! online reservations can be tricky sometimes and I'm so happy to hear my staff was able to help you with that...More

    Reviewed 26 May 2017 via mobile

    Hotel was great, clean, and professional staff. The outside don't look so neat but inside everything is up to date and clean. Beds are comfortable, big screen t.v, and nice view of their outside patio with furniture. Pool and hot tub was clean. Only thing...More

    Thank 1shoncy1
    Response from Desiree S, General Manager at Best Western Hospitality Hotel & SuitesResponded 29 May 2017

    I was thrilled to read your great review and comments! We are constantly updating and renovating and it's so nice to hear when our guests are able to enjoy it! We definitely strive for a superior customer experience and it sounds like we hit that...More

    Reviewed 22 May 2017

    I am a travel agent and I will not recommend anyone one to this hotel nor will I come back to this hotel. My room was not cleaned the whole weekend I was there. The cleaning staff was watching tv in the lobby and I...More

    Review collected in partnership with Best Western
    Thank N8184KDchrisf
    Response from Desiree S, General Manager at Best Western Hospitality Hotel & SuitesResponded 24 May 2017

    On behalf of my entire staff I would like to apologize for your less than stellar stay. The problems you encountered in no way reflect our standards and I will be certainly be looking into these matters. We will be implementing new policies to avoid...More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Pool
    • Breakfast included
    • Hotel Amenities
    • Free Parking
    • Business Centre with Internet Access
    • Meeting Rooms
    • Laundry Service
    • Banquet Room
    • Self-Serve Laundry
    • Breakfast included
    • Multilingual Staff
    • Conference Facilities
    • Shuttle Bus Service
    • Airport Transportation
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Microwave
    • Things to do
    • Fitness Centre with Gym / Workout Room
    • Hot Tub
    • Pool
    • Heated pool
    • Indoor pool
    Details
    • Price range
    • USD 85 - USD 128 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #16 Business Hotel in Grand Rapids
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms ,
    • Family Rooms
    • Number of rooms
    • 120
    • Reservation Options
    • TripAdvisor is proud to partner with Best Western, Priceline, Booking.com, Hotels.com, Travelocity, Expedia, Hotwire, Orbitz, getaroom.com, Cancelon, HotelQuickly and TripOnline SA so you can book your Best Western Hospitality Hotel & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Michigan >
    • Kent County >
    • Grand Rapids
    • Also Known As
    • Best Western Hospitality Hotel Grand Rapids ,
    • Best Western Hospitality Hotel And Suites ,
    • Best Western Grand Rapids ,
    • Grand Rapids Best Western
    Add Photo Photos
    Traveller (108)
    Room & Suite (31)
    Dining (14)
    Pool & Beach (7)
    Hotel & Grounds (76)
    Bathroom (12)
    Business Centre & Event Rooms (2)
    Family and Play Areas (1)
    Nearby
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    Ask a question
    Questions & Answers
    duber2016
    28 October 2016|
    Answer
    Response from Sharyl B | Property representative |
    Yes, we do offer a medical discount for anyone needing it. Feel free to give us a call anytime for more information.
    0
    Votes
    bellealice
    8 June 2016|
    AnswerShow all 3 answers
    Response from William S | Reviewed this property |
    Yes the pool is warm not freezing cold like some hotels. They also have a hot tub which is very nice
    1
    Vote
    debj122015
    25 October 2015|
    AnswerShow all 4 answers
    Response from Mar R R | Reviewed this property |
    Sorry, I am not familiar with that information. As someone else stated calling the front desk is best.
    0
    Votes
    Room Tips
    "I liked being on the second floor. There is an elevator that takes you right up."
    Read review
    "They provided a discounted rate due to our circumstances!"
    Read review
    "Accessible, Quiet stay, Extremely Comfortable"
    Read review
    "Great room at a great price!"
    Read review
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