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BEST WESTERN Hospitality Hotel & Suites

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BEST WESTERN Hospitality Hotel & Suites
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474 Reviews from our TripAdvisor Community

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Showing 473: English reviews
Totowa, New Jersey
Reviewed yesterday NEW

I would definitely recommend this hotel. The staff was extremely friendly. The free breakfast and dinner was awesome! The room was quiet and the pool and jacuzzi were a nice size. We will definitely be staying here again on our next trip to Michigan!

Review collected in partnership with Best Western
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Helpful?
Thank Jacob H
Grand Rapids, Michigan
Reviewed 6 days ago NEW

Located close to the airport , this hotel is the perfect place to stay before an early morning flight. Every employee greeted me and they were all so helpful . General manager Kali Everest made sure I was comfortable and had everything I needed. They have a free dinner buffet and breakfast in the morning . My room was clean...

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Helpful?
Thank Mary L
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Mary - I was thrilled to see your 5 star rating and to hear your wonderful feedback! We always strive for superior customer service and when we are able to achieve that goal, it's so gratifying to hear about it! I am so pleased you had such an enjoyable stay and to hear that our services made your stay so...

Noblesville, Indiana
Reviewed 6 days ago NEW

The room I stayed in was modern, and VERY CLEAN! The staff, from the front desk to the maids, were all engaging and welcoming. The key system they have is cool, I am not sure why but I was highly amused by the key card system. I would def stay again! The guy at the front desk told me my...

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Helpful?
Thank Kara I
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Kara - Thank you so much for taking the time to leave such a great review and a five star rating! I was so pleased to hear that you enjoyed your stay so much and were so satisfied with our customer service! It's not often that we have the honor of a wind blown turkey sandwich entering our lobby, so...

Howard City, Michigan
Reviewed 1 week ago

I was so pleased with our stay at this hotel! The beds were beyond comfy, and a 9 foot pool?! C'mon!!! How awesome! We will definitely be visiting again! The only problem we encountered was children running around the breakfast area unsupervised, knocking into people, making a mess, etc.

Review collected in partnership with Best Western
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Helpful?
Thank tlytle82
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you so much for your 5 star rating and great review! I was so pleased to hear that you had the time to enjoy our pool area. It is, in fact, the largest indoor pool in the area! We are so happy to hear that you enjoyed your stay and we definitely hope to see you again!

Atlanta, Georgia
Reviewed 1 week ago

Location is excellent - very close to airport and freeway but no airport noise. Only 15 mins. from downtown Grand Rapids. Breakfast in AM was substantial, and close to good restaurants for evening. The staff was friendly and went out of their way to make my stay comfortable. Spacious room, comfortable bed, and excellent value, comfort, cleanliness. Couldn't have asked...

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Helpful?
Thank Sanjay2016atlanta
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Sanjay - Thank you so much for your 5 star rating and kind review! I was so happy to hear you were able to enjoy our pool and were so comfortable with your stay! It's always nice to hear when we have exceeded our guest's expectations. Thank you for taking the time to leave a review and we hope to...

Grand Rapids, Michigan
Reviewed 2 weeks ago

They we're very nice and welcoming, everything was clean and organized. I was able to check in pretty fast and get my room pretty fast. If you want a affordable nice hotel then I would definitely recommend this one, you won't be dissapointed.

Review collected in partnership with Best Western
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Helpful?
Thank tatyaniab2017
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Dear tatyaniab2017, We are so glad to hear that you found you stay nice, we try to be our guest's home away from home during those times when you just have to travel. And are glad to know that all was great during your stay us. We appreciate you taking the time to post this review and the 5 star...

Reviewed 3 weeks ago

The beds were way too hard for my neck and back. They also had desk chairs that would only lift to children's levels. Even as short as my wife is she was uncomfortable on them. The indoor swimming pool and weekday dinner were a plus.

Review collected in partnership with Best Western
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Helpful?
Thank Larry A
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Dear Larry A, We appreciate your candid comments in this review and are sorry that all aspects of your stay were not up to our normal standards. We completely agree about the chairs and are in the process of changing them out. We completely understand your dissatisfaction with them. We are glad that you and your family were able to...

Michigan
Reviewed 3 weeks ago

We found this hotel to be a very convenient location at a great price. The room was comfortable, the breakfast was very good. Each encounter with a staff person was pleasant, they were all friendly and very helpful.

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Helpful?
Thank DianeSP
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Dear DianeSP, Thank you for your nice review and kind words. We really love hearing from our guests. And are happy to know you enjoyed your stay with us. We hope you will come stay with us again next time you are in need of a hotel in Grand Rapids.

Jackson, Michigan
Reviewed 4 weeks ago

Hotel looks plain from outside but inside the rooms are done very well. Pool area was very nice. Breakfast had ample options for everyone. Our only complaint was that they only had one vending machine and it was out of order. We had a 10pm craving for chocolate but were denied. Really wasn't a big deal. We would definately stay...

Review collected in partnership with Best Western
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Helpful?
Thank Amy T
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Amy - Thank you so much for for your kind review! I am so pleased to hear that you enjoyed your stay and were able to enjoy some of our amenities. I apologize for the vending machine being out of order. I'm sure that was a disappointment when you're hungry for snacks! We hope to see you again in your...

Cambridge, Ontario, Canada
Reviewed 4 weeks ago

We had a very nice time during our recent stay at the Best Western. The breakfast provided was very good and the staff were helpful and friendly. The pool was well maintained and the hot tub was working. Easy access off the 96 made it convenient to family in the area and to my son's college.

Review collected in partnership with Best Western
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Helpful?
Thank W6435YFsharonp
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Dear W6435YFsharonp, Thank you so much for your wonderful, 5 star review! It is always nice to hear from our guests. It is guests like you that make our jobs so rewarding. We are so glad you enjoyed your time with us and would love to serve you and your family again next time you are in town visiting your...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Breakfast included
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Breakfast included
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Guests of the BEST WESTERN Hospitality Hotel & Suites will be pleased to find that each well-appointed guestroom and suite includes satellite television with HBO®, a refrigerator, microwave and free high-speed wireless Internet access. Other amenities at this Grand Rapids hotel include a complimentary hot breakfast buffet each morning, free dinner every Monday through Thursday, a sparkling indoor heated swimming pool; largest in the area, hot tub and a complimentary airport shuttle service to the Gerald R Ford International Airport - located just three miles away. Proud to be the closest BEST WESTERN to Frederik Meijer Gardens & Sculpture Park, named one of the world’s 30 Must See Museums by Patricia Schultz, author of 1000 Places to See Before you Die. Meijer Gardens is home to Butterflies are Blooming and Christmas Around the World and Grand Rapids Art Prize Annual exhibitions.Business guests of the BEST WESTERN Hospitality Hotel & Suites will also appreciate this Grand Rapids hotel's close proximity to local businesses including the Grand Rapids Medical Mile. The Medical Mile is home to the Grand Rapids Community College Calkins Science Center, Spectrum Health’s Butterworth Hospital Complex, Grand Valley State university’s Cook-DeVos Center for Health Sciences, and Michigan State University Secchia Center Medical School. The BEST WESTERN Hospitality Hotel & Suites is close to Amway, Meijer, Cascade Engineering and Steelcase Headquarters. The Best Western is centrally located within minutes to over 100 restaurants’, many of them participating popular Annual Restaurant Week.Specializing in hosting sports teams, the BEST WESTERN Hospitality Hotel & Suites' location near Aquinas, Calvin, Cornerstone, Davenport and Grand Rapids Community Colleges. Located only minutes from Patterson Ice Arena, Soccer Spot, MVP Field House (directly across the street),and AMF Eastbrook Lanes Bowling Center. ... more   less 

Additional Information about BEST WESTERN Hospitality Hotel & Suites

Address: 5500 28th St SE, Grand Rapids, MI 49512-2052
Region: United States > Michigan > Kent County > Grand Rapids
Price Range: $99 - $185 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Hospitality Hotel & Suites 2.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Best Western Hospitality Hotel Grand Rapids
Best Western Hospitality Hotel And Suites
Best Western Grand Rapids
Grand Rapids Best Western
Hotel Style:
#18 Business Hotel in Grand Rapids
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Hospitality Hotel & Suites staff and other travellers.
4 questions
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Cassopolis, Michigan
Caro, Michigan
8 months ago

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Questions? Get answers from BEST WESTERN Hospitality Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Main floor close to exits provides extra convenience.”
 of 5 bubbles Sanjay2016atlanta, 8 Feb 2017 | Read review
“Ask for a room facing the courtyard. It is away from the parking lots and streets for quietness.”
 of 5 bubbles michiganbeachflower, 9 Jan 2017 | Read review
“back of hotel tends to be quiet or at least away from pool”
 of 5 bubbles Ecotour36, 28 Sep 2016 | Read review
“We were on the inside of the "horseshoe", first floor towards the back and it was quiet.”
 of 5 bubbles 258sandik, 30 Aug 2016 | Read review
“Pool is on the first floor, breakfast is on the second floor”
 of 5 bubbles kweaver2016, 22 Aug 2016 | Read review
5 of 5