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Amway Grand Plaza, Curio Collection by Hilton

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Amway Grand Plaza, Curio Collection by Hilton
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1,443 Reviews from our TripAdvisor Community

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There are newer reviews for Amway Grand Plaza, Curio Collection by Hilton
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Showing 1,416: English reviews
Fort Wayne, Indiana
Reviewed 3 weeks ago

This is a Vegas property in Grand Rapids, MI. All that you need! Superb service, accommodations, facilities. Multiple eatery locations on site. wonderful escape for couples or the whole family. A+ Hilton facility!

Review collected in partnership with Curio – A Collection by Hilton
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Helpful?
Thank Ritzygirlfriend
Russells Point, Ohio
Reviewed 3 weeks ago

We traveled to Grand Rapids to see a concert at 20 Monroe Live in The B.O.B. which is only a few blocks from the hotel. Our room was in the older section, the Pantlind Win and was both elegant and comfortable. There is a lot to do and see within the hotel with a Ruth's Chris right off the lobby,...

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Thank Allen B
Reviewed 3 weeks ago

Concierge and bell man went above and beyond! We visited the hotel due to a conference held there. Being able to schedule room service was wonderful. We were able to upgrade our room to a better view at minimal cost. Hot soda from a machine was IMMEDIATELY replaced. Only disappointment is lukewarm water and ordering wheat/rye toast and receiving white....

Review collected in partnership with Curio – A Collection by Hilton
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Thank 101nathanaelw
Reviewed 3 weeks ago

We stayed at the hotel for a family wedding & it was the worst Hilton we have ever stayed at. They housekeepers were loud while cleaning the room & yelling for hours in the hallway while we were trying to nap after traveling all night. We asked them to please be stop yelling & they refused. After my cousins wedding...

Review collected in partnership with Curio – A Collection by Hilton
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Helpful?
Thank 426lorrainel
Tracy356, Manager at Amway Grand Plaza, Curio Collection by Hilton, responded to this review

Dear 426lorrainel- Congratulations to your family member who held their wedding here! We certainly apologize for our staff’s loud behavior in the hallways outside of your guest room. We will use this as an opportunity to reinforce our strong belief in being conscious of our guests' privacy and that guests might be sleeping at all hours of the day. As...

traverse city, mi
Reviewed 3 weeks ago

The hotel itself is gorgeous but I was not particularly impressed with my stay. I've stayed at comparable facilities without experiencing as much frustration, ie: Slow to repair/replace refrigerator that was leaking into the carpet. Took a day and a half. Television reception was poor. Up-charge for adequate internet service in the rooms. Experienced communication dead spots in my room...

Review collected in partnership with Curio – A Collection by Hilton
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Helpful?
Thank Karla S
Tracy356, Manager at Amway Grand Plaza, Curio Collection by Hilton, responded to this review

Dear Karla S- Thank you for your compliments on the beauty of our hotel! We apologize for the frustrating events you experienced during your time with us. We strive to make every experience top notch and we somehow fell short during your visit. Please accept our sincere apologies. We're happy to hear our staff was professional and helpful and hope...

Reviewed 4 weeks ago via mobile

Location - It is in the heart of downtown with easy access to highways. It was very cold, windy and snowing during our visit so we did not branch out on foot - but appeared to be in walking distance to several attractions. Food - There are multiple restaurants in the hotel. We ate at Ruth's Chris, Wolfgang Puck (cafe...

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Helpful?
Thank EEAHB
Quincy, Michigan
Reviewed 4 weeks ago via mobile

We stayed here 2 nights for a conference. The check in staff was outstanding and room service was delicious. The room was spacious and beds were comfortable. Housekeeping was impeccable. When the hairdryer quit working on day 2, a new one was brought up with a smile within 10 minutes. The location of this hotel cannot be beat. Downtown Grand...

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Thank cabinpoodle
Bay City, Michigan
Reviewed 4 weeks ago

Everything is top notch. The classic rooms are very nice. Could use an update but the experience at the grand is one of the best on the business. Very pleased with the staff and the Quailty. Best in class

Review collected in partnership with Curio – A Collection by Hilton
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Thank N6087WRpaulw
Twin Lakes, United States
Reviewed 4 weeks ago

Hotel was absolutely beautiful. The breakfast staff was super polite and the food was great. I love the Starbucks connected as well. The room was kept very clean as well. Loved the place. Would stay tehre again

Review collected in partnership with Curio – A Collection by Hilton
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Thank laurajR7448EE
Ypsilanti, United States
Reviewed 4 weeks ago

The building is beautiful and the location great for a downtown Grand Rapids experience. But if you have a choice, stay at the JW Marriott instead of spending the extra cash for this hotel. The customer service is lackluster. Better stick to a dinner at The Kitchen and stay elsewhere.

Review collected in partnership with Curio – A Collection by Hilton
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Helpful?
Thank melissamL9063UB
Tracy356, Manager at Amway Grand Plaza, Curio Collection by Hilton, responded to this review

Dear melissamL9063UB- Thank you for your compliments on the beauty of our hotel and location! We're sorry to hear that you thought the customer service was not stellar. Would you mind sending us a direct message with specific details as to why you feel this way? If ever there is an issue during a stay with us, we encourage you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
When does the hotel become the destination? When the moment you walk through the door you feel as if you've been transported - by the elegance, the details, and the gracious service. When your every expectation of what a hotel can be is exceeded. Welcome to the Amway Grand Plaza, Curio Collection by Hilton, where every stay is marked by a memorable moment. Whether it's a stroll through the Pantlind Lobby, the great view from one of our Glass Tower rooms, the classical architecture, or your first bite of one of our signature entrees. The Amway Grand Plaza is much more than a hotel. It's a true destination. ... more   less 

Additional Information about Amway Grand Plaza, Curio Collection by Hilton

Address: 187 Monroe Ave NW, Grand Rapids, MI 49503-2621
Region: United States > Michigan > Kent County > Grand Rapids
Price Range: $340 - $401 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Amway Grand Plaza, Curio Collection by Hilton 4*
Number of rooms: 682
Reservation Options:
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Also Known As:
Amway Grand Plaza Rapids
Hotel Amway Grand Plaza
Hotel Style:
#1 Green Hotel in Grand Rapids
#3 Romantic Hotel in Grand Rapids
#4 Business Hotel in Grand Rapids
#6 Family Hotel in Grand Rapids
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Questions & Answers

Here's what travellers have asked, with answers from Amway Grand Plaza, Curio Collection by Hilton staff and other travellers.
19 questions
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soo, mi
9 months ago
Michigan, United States
Melvindale, Michigan
3 days ago

See all questions (19)

Questions? Get answers from Amway Grand Plaza, Curio Collection by Hilton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a river view.”
 of 5 bubbles CheyenneH911, 24 Mar 2017 | Read review
“Balconies, views, etc. are available, obviously with significant upcharges.”
 of 5 bubbles 912allenb, 1 Mar 2017 | Read review
“Think carefully whether you want modern room or traditional.”
 of 5 bubbles LCSussman, 20 Feb 2017 | Read review
“if looking of the original feel , request in the old tower”
 of 5 bubbles RussV708, 17 Feb 2017 | Read review
“for as nice of a room we had, water pressure in shower was not very good.”
 of 5 bubbles bobkimweiland, 6 Feb 2017 | Read review
5 of 5