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JW Marriott Grand Rapids

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JW Marriott Grand Rapids
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905 Reviews from our TripAdvisor Community

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Showing 896: English reviews
Reviewed 1 April 2015 via mobile

Grand Rapids is a surprising town: A house that was designed by Frank Lloyd Wright, a river with not a single rapid in sight (although there was plenty of ice floating down it!) and a couple of top class hotels, of which this is one. Grand Rapids is, amongst other things I'm sure, the office furniture capital of the western...

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Helpful?
Thank RedDragonSteve
Elida O, Manager at JW Marriott Grand Rapids, responded to this review

Dear Steve, Thank you so much for providing such wonderful information to our guests about not only JW Marriott but Grand Rapids! I am so glad that you were able to enjoy Grand Rapids as well as our hotel. We look forward to seeing you again! At your service, Elida O

Chicago, Illinois
Reviewed 26 March 2015

Quick trip to Grand Rapids to visit some breweries. Nice hotel, friendly staff. Within walking distance to HopCat, Grand Rapids Brewery, etc. Easy to park. If staying longer consider the concierge level. Includes parking. Otherwise parking is $19/day self-park

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Thank Haley L
Elida O, Manager at JW Marriott Grand Rapids, responded to this review

Dear Haley, Thank you so much for providing such great information to our future guests! I hope you got the chance to have some of HopCat's famous crack fries, and yes, they really are that addicting! We hope to have the opportunity to host you again in the near future. At your service, Elida O

Duluth, Minnesota
Reviewed 20 March 2015

I'm a little surprised there's even a JW in Grand Rapids. It's a very upscale hotel, almost a little out of place. But it's very comfortable and modern, and has a nice location along the river in downtown. Easily walkable to a number of excellent restaurants. The only issue I have is that the room rates are very upmarket, even...

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1Thank JWK1969
Dave N, Manager at JW Marriott Grand Rapids, responded to this review

Dear JWK1969, One of my favorite reactions from visitors to Grand Rapids is the unexpected reaction to the growth of the city. We are very proud of the city of Grand Rapids and the direction that it has taken, especially since we opened in 2008. We are very grateful for your business and I am delighted to here that you...

Grand Rapids, Michigan
Reviewed 15 March 2015

This is a wonderful hotel with unmatched quality & service. The rooms are wonderful with very comfortable, high quality bedding. The showers are amazing, I never want to get out of them (multiple rain-shower heads). The rooms are always impeccably clean. The restaurant, 616, has wonderful food (typical expensive hotel pricing) and wonderful drinks. Its a great spot to hang...

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Helpful?
Thank karalyn84
Dave N, Manager at JW Marriott Grand Rapids, responded to this review

Dear karalyn84, Thank you so much for your kind words! We appreciate your business and are very grateful for your feedback. I am delighted to hear that you found our amenities so satisfying, it makes our jobs that much more rewarding to hear how much our guests enjoy their experiences. We hope to have the pleasure of hosting you again...

Mason, MI
Reviewed 12 March 2015

We've stayed in a number of properties in the area, but after staying at the JW a few times, we don't think we can ever stay anywhere else. The staff was attentive and anticipated needs for us. The level of quality and comfort across the board was amazing. From grand elegance (the riverfront views, classy dining and social opportunities right...

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Thank durandkid
Elida O, Manager at JW Marriott Grand Rapids, responded to this review

Dear Durand kid, I am so glad that you were able to enjoy all that the JW Marriott Grand Rapids has to offer, from the convenient skywalk to the relaxing eucalyptus steam room! San Chez is one of my favorite Tapas place! Thank you for your kind words and we look forward to your next stay with us! At your...

Reviewed 9 March 2015

This is the best hotel in Grand Rapids. I have stayed multiple times and continue to come back. The staff is professional, the rooms are clean, comfortable, upscale..... wonderful, especially when you get a view of the river. Location is awesome! Walk inside to the Amway or the BOB. I am not a big foodie, so my experience at the...

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Helpful?
Thank Susan B
Dave N, Manager at JW Marriott Grand Rapids, responded to this review

Dear Susan B, I am very happy to hear that you have had a wonderful experience with our hotel! Thank you very much for joining us and for taking the time to leave us feedback. We always love to hear such positive reviews from our guest's about their experiences. Hopefully we will be the source of many more to come....

West Unity, Ohio
Reviewed 9 March 2015

We stayed at the JW Marriott March 5-8. The Marriott is situated in a spot very convenient to many attractions - museums, river walks, dining. Had the weather been more agreeable, we would have taken advantage of these attractions. Tip: skywalks link the Marriott to many area attractions. Use the skywalks to save your shoes, if visiting in inclement weather....

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Thank Snousie
Dave N, Manager at JW Marriott Grand Rapids, responded to this review

Dear Snousie, Thank you very much for joining us and for taking the time to leave such detailed feedback about your visit! I am happy to hear you found our skywalk system to be advantageous to your experience. It can be very handy to go from the arena to convention center without leaving the comforts of climate control! I am...

Kalamazoo, Michigan
Reviewed 8 March 2015

Stayed one night for a work convention and was impressed! From check in to check out superb service with an exceptional front desk! Our room was lovely and clean! Enjoyed room service with coffee and an assortment of baked goods. Easy walk to restaurants, etc. I would highly recommend it!

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Thank boontongirl59
Dave N, Manager at JW Marriott Grand Rapids, responded to this review

Dear boontongirl59, I am so glad you found our services superb! We are very happy that you joined us this month and we appreciate your feedback! This is the kind of feedback that makes our jobs so worthwhile - so thank you for taking the time to share this. We look forward to having you back again soon. At your...

Bronx, New York
Reviewed 8 March 2015

I got exactly what I expected from this location nothing short of perfection... It started with my check in the staff were flawless.. My room perfect clean well taking care of exactly what you expect... I highly recommend staying here

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Helpful?
Thank Stephen V
Dave N, Manager at JW Marriott Grand Rapids, responded to this review

Dear Stephen V, Perfection is a lofty goal - but one we strive for daily. We are very grateful for your business and look forward to hosting you again the next time you travel to our home. At your service, Dave N

Commerce Township, Michigan
Reviewed 8 March 2015

Stayed only one night at this hotel during our short trip to Grand Rapids. It is very clean and modern. The view of the river is beautiful! The location could not be any better if you are planning to walk around downtown. Although the temperature was in the single digits we still walked to the bars and restaurants from the...

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Helpful?
Thank Laura E
Dave N, Manager at JW Marriott Grand Rapids, responded to this review

Dear Laura E, I am delighted to hear you found our hotel so beautiful and the location convenient. We are thrilled to know that you had a great experience and we sincerely hope to have you back the next time you visit Grand Rapids. At your service, Dave N

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The JW Marriott Grand Rapids is everything you would expect and nothing you could have imagined. Situated in the heart of downtown Grand Rapids, Michigan, the JW Marriott Grand Rapids is meticulously designed for both business and pleasure. As the first JW Marriott hotel in the Midwest, the hotel offers 337 well-appointed, smoke-free rooms and suites on 23 posh floors. Each of which is outfitted with atypical amenities like a 37" plasma TV, as well as numerous other uncommon personal luxuries. From shareholder's meetings to lavish wedding receptions to intimate weekend getaways to The Spa, the JW raises the bar. In luxury. In service. In dining. In everything. ... more   less 

Additional Information about JW Marriott Grand Rapids

Address: 235 Louis Campau Prom, Grand Rapids, MI 49503
Region: United States > Michigan > Kent County > Grand Rapids
Price Range: $388 - $450 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott Grand Rapids 4*
Number of rooms: 336
Reservation Options:
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Also Known As:
Marriott Grand Rapids
Grand Rapids Marriott
Hotel Style:
#1 Romantic Hotel in Grand Rapids
#1 Business Hotel in Grand Rapids
#2 Family Hotel in Grand Rapids
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for water views”
 of 5 bubbles Aussiebab, 26 Mar 2017 | Read review
“River View”
 of 5 bubbles tech_travel_girl, 12 Mar 2017 | Read review
“Higher floors a very good view of the city or river. We were on the 15th floor and it was awesome !”
 of 5 bubbles maryjod674, 6 Mar 2017 | Read review
“Higher floors better views”
  • View from Concierge lounge
  • View from Conceirge Lounge
 of 5 bubbles StephanieC92812, 22 Feb 2017 | Read review
“Ask for a high floor; the view is incredible!”
 of 5 bubbles lizrumney, 2 Feb 2017 | Read review
5 of 5