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Holiday Inn Grand Rapids - Airport

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Holiday Inn Grand Rapids - Airport
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189 Reviews from our TripAdvisor Community

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Showing 188: English reviews
Manistee, Michigan
Reviewed 1 July 2015

Chose this hotel because it was near the airport and offered an airport shuttle. Hotel is in good condition. Staff was polite, professional, and friendly. Close to many good restaurants. This hotel does NOT have a complimentary breakfast. Internet was very reliable.

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Helpful?
Thank Rick s
JLawn, General Manager at Holiday Inn Grand Rapids - Airport, responded to this review

Thank you for the great review!

Sault Ste. Marie
Reviewed 25 June 2015

We stayed at this hotel with other families for a soccer tournament and were happy with the hotel and staff. The staff were very helpful with finding a place that would deliver pizza to the hotel. They allowed me to use the phone at the front desk and were very friendly. The pool was clean and was well stocked with...

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Helpful?
Thank KCmom65
JLawn, General Manager at Holiday Inn Grand Rapids - Airport, responded to this review

Thank you for the review. I am happy to hear your soccer team trip was a success! Hopefully we will see you at your next tournament!

Chicago, Illinois
Reviewed 22 June 2015 via mobile

priceline bid price was $63 plus $15.50 tax and fees, that is at least $30 savings compared to lowest priced website.. We got a nice king size bed on 3rd floor with fridge... free coffee at lobby was great, despite no free breakfast.. Has swimming pool n exercise room but did not get a chance to check it out. the...

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Helpful?
Thank JoeBlackOld
JLawn, General Manager at Holiday Inn Grand Rapids - Airport, responded to this review

My apologies for the frozen food, but I am glad to hear the rest of your stay went well. Thank you for the review!

Tegucigalpa
Reviewed 13 June 2015

Had the pleasure of staying here while on a business trip the the city. I found the rooms to be clean and unique referring in most part to the bathroom set-up. The staff was very friendly and helpful. Since there shuttle only starts at 7:00 AM and my flight was leaving at 6:15 I thought I would need to arrange...

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Helpful?
Thank David H
JLawn, General Manager at Holiday Inn Grand Rapids - Airport, responded to this review

Thank you for the review. I am glad to hear the bartender was able to suggest some great local beers!

Des Moines, Iowa
Reviewed 27 May 2015

This hotel was selected for us by hotwire. We were pleasantly surprised. Our stay was pleasant. Very clean hotel and friendly staff. Lots of amenities , restaurant, pool, exercise room and bar with outside seating. Close to restaurants and shopping.

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Helpful?
Thank 902don
Kennebunkport, Maine
Reviewed 26 May 2015

Unlike previous reviews our stay was very pleasant. The room was very clean (except for the rug) and very quiet. Great nights sleep. The staff was very accommodating and gracious. We were in Michigan for our grandson' graduation and requested a late check out (needed and additional hour and a half) and the hotel was able to accommodate this at...

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Thank KilburnHouse
Reviewed 26 May 2015 via mobile

I went to the hotel on March 13. Checked in after 1030. the ladies at the front desk were very nice especially the lady who name I believe was Meg did all she could to help me. The room I was in was on the second floor and was very loud I called downstairs and the lady I believe Andrea...

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Helpful?
Thank Keyosha
IHGCare, Guest Relations Manager at Holiday Inn Grand Rapids - Airport, responded to this review

Dear Keyosha, Thank you for sharing your thoughts about your recent stay. We are glad that you had a wonderful first stay at our hotel however, we are truly sorry for not being able to deliver the same experience on your second stay. We apologize for failing to meet your expectations regarding the service level of our staff and regret...

Minneapolis, Minnesota, United States
Reviewed 12 May 2015

I booked this hotel because it had great online reviews, but once we arrived it was a different story. The room was clean and there were no problems there. The hotel was fairly quiet, as to be expected from thin hotel walls. I had a slight issue from the staff, who made me feel like I was not welcome to...

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Helpful?
Thank Vienna L
IHGCare, Guest Relations Manager at Holiday Inn Grand Rapids - Airport, responded to this review

Dear Vienna L, Thank you for being our guest and for taking the time to write your review. We are delighted that you found our rooms well. On the other hand, we're sorry for the negative experience with regards to your breakfast package and if the for the service level provide by hotel staff was below average. Rest assured, your...

Dearborn, Michigan
Reviewed 7 May 2015

When we first checked in we were told to park around the back where it would be much easier for us, so we did. Upon moving our luggage into the room it smelled like someone had been smoking in the room all day. I notified the front desk and with no apologies they gave us a new room which was...

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Helpful?
Thank Joe L
JLawn, General Manager at Holiday Inn Grand Rapids - Airport, responded to this review

Thank you for taking time to review our hotel on trip advisor. I most certainly understand the frustration that you must be feeling based on this account of your stay. Our goal is to exceed our guests expectations in every way, on every stay and it appears that we fell short on this visit. I think we can both agree...

Tampa, Florida
Reviewed 30 April 2015

Very Nice and clean, Check in was very fast and with a smile, rooms were very clean and well stocked with toiletry. Bed was very comfy and room was spacious. Employee were very attentive to your needs and also will to answer any questions. All around the hotel are numerous restaurants within a few mins. drive. Every close to pretty...

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Helpful?
Thank Damian C
JLawn, General Manager at Holiday Inn Grand Rapids - Airport, responded to this review

Happy to hear that we were a "pleasant" surprise. Hopefully we can surprise you on your next booking as well. Thank you for the review.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The newly renovated Holiday Inn Grand Rapids, where business and leisure travelers receive award winning service at the cleanest hotel in the area. You'll find comfort and modern luxury at one of the most convenient locations in Grand Rapids. Exceptional hospitality and excitement are waiting for you here. We are located just minutes from downtown and situated only 3 miles from Gerald R Ford International airport, we are the perfect place to get a great night's rest. ... more   less 

Additional Information about Holiday Inn Grand Rapids - Airport

Address: 3063 Lake Eastbrook Blvd SE, Grand Rapids, MI 49512-1853
Region: United States > Michigan > Kent County > Grand Rapids
Price Range: $146 - $224 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Grand Rapids - Airport 3*
Number of rooms: 148
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Also Known As:
Holiday Inn Grand Rapids - Airport Hotel Kentwood
Holiday Inn Kentwood
Kentwood Holiday Inn
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Questions & Answers

Questions? Get answers from Holiday Inn Grand Rapids - Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get a room on the south side of the building.”
 of 5 bubbles moparallen, 17 Jan 2017 | Read review
“I had a room on top floor facing south. It was quiet.”
 of 5 bubbles WallyD943, 19 Aug 2016 | Read review
“All rooms are pretty quiet. Sheets were SO soft!”
 of 5 bubbles MargaretB1, 20 Apr 2016 | Read review
“Eat outside”
 of 5 bubbles Chaitu2014, 10 Nov 2015 | Read review
“For a quite room take a top floor to the rear of the facility.”
 of 5 bubbles 756reginaldh, 21 Jul 2015 | Read review
5 of 5