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Ramada Plaza Grand Rapids

04/06/2017 05/06/2017
1 room 2 adults 0 children
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1,548 Reviews from our TripAdvisor Community

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Showing 1,543: English reviews
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Chicago, Illinois
Reviewed 3 days ago NEW

Upon arrival at the hotel we found it to be in unlivable conditions. They were remodeling and did not tell me about it previously. The dust was horrible, no fridge in the room, the air conditioner wasn't functioning properly. It blew hot and cold air because of this we could not sleep well, went from hot to cold in minutes....

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Helpful?
Thank angelacO3821WY
Nashville, Tennessee
HOTEL’S FAVOURITE REVIEW
Reviewed 14 February 2017

This is such a great hotel. I came in at night and it was so cold outside, but the moment i walked in I knew i was at home. The heater was on and the staff was as warm as the temperature. The hotel was clean, comfortable and safe. Mini fridge, flat screen tv, coffee maker, and a King Sized...

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Helpful?
1Thank Dusty S
About Hotel's Favourite Review
Shelby C, Guest Relations Manager at Ramada Plaza Grand Rapids, responded to this review

Thank you so much for the kind review. It was our pleasure to have you as a guest at our property. We are pleased to know you enjoyed our amenities and had a wonderful stay. We hope to see you again soon! Thanks again! Sincerely, Shelby

Birch Run, Michigan
Reviewed 1 week ago

We booked this hotel on a weekend for a volleyball festival. We were notified the day before our arrival that the hotel "unexpectedly" would be under construction and the pool would not be available for use. However it appeared that the rooms in the pool area had been under construction for some time. As this was the main reason we...

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Thank christinamU2768GO
Grand Rapids, Michigan
Reviewed 1 week ago

Under construction and should advertise the amenities that they do if they won't have them including but not limited to(during my stay): breakfast services and pool. Also, one of the rooms we reserved WAS NOT EVEN READY WITH NO BED. Therefore, I had to sleep on a rollaway. Awful. Should not have had to pay full price for that.

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Thank margaretgC8144MI
Grand Rapids, Michigan
Reviewed 1 week ago

Hello, I have stayed at the ramada many times and the last two expierences have not been great. I stay in a hotel once or twice a week due to work and long commutes. Few months back I called and spoke with a gentleman and he was so RUDE I did not want to stay there anymore..called and left a...

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Helpful?
Thank 675haleyb
Williston, North Dakota
Reviewed 2 weeks ago

I'm fairly easy to please but this was one of the worst experiences in a hotel ever. Going to a wedding and made the reservation months ago with no idea of renovation. First of all no shuttle service from the airport with no answer at the hotel. Checking in the front desk charged me full price (around $164 per night)....

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Helpful?
Thank Ron W
Management response:

Mr. Wright, Thank you for taking the time to leave us your sincere feedback, this helps us to continue to find opportunities for growth. While this renovation has been a time of continual change and learning, I am saddened to hear that the heating unit was not removed from your room in a swift manner and that your stay was...

Shelby Township, Michigan
Reviewed 3 weeks ago

Paid a bit more than I normally would have for this type of trip to stay somewhere with a pool but it was closed for remodeling with nothing listed online about the construction.

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Helpful?
Thank martinkQ9134PN
608renee, Office Administrator at Ramada Plaza Grand Rapids, responded to this review

Martin, On behalf of the Ramada Plaza team I would like to apologize for the construction going on during your stay. We are fully renovating the property; this includes the lobby, pool area, bar, all guest rooms, all public spaces, meeting rooms and the addition of a Starbucks Kiosk. These renovations should be completed July 2017. We do hope you...

Traverse City, Michigan
Reviewed 3 weeks ago

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Thank tomwR5476EE
608renee, Office Administrator at Ramada Plaza Grand Rapids, responded to this review

Columbus, Ohio
Reviewed 3 weeks ago

There was no indication that the entire hotel was being remodeled on the website, only that the pool was out of service for remodeling. Room was mostly clean but a window had been left open and there were bugs in the room. Beds were old and uncomfortable.

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1Thank W6525U
608renee, Office Administrator at Ramada Plaza Grand Rapids, responded to this review

W6525U, Thank you for taking your time to leave us a review, it allows us to increase our standards and service. As you know we are undergoing a large renovation and it will be complete this summer. This renovation includes all of the ares; lobby, public spaces, pool area, guest rooms, meeting rooms and the addition of a Starbucks Kiosk....

Newaygo County, Michigan
Reviewed 19 April 2017

What a whole in the wall!!! The room was nasty they didn't have our room ready when we got there to check in! Gave me two separate rooms! Got woke up at 8:00 am from the sound of a jack hammer! Worst experience ever!!!

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Helpful?
1Thank lisatK8895CX
Management response:

Lisa, Let me first apologize for the noise that you experienced while here on our property. I know it is frustrating to be awoken from noise while staying at a hotel. We are currently undergoing a large renovation. This includes all of the areas being modernized; the lobby, breakfast area, bar, all public areas, guest rooms, meeting space, pool and...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Internet
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Ramada Plaza of Grand Rapids is currently undergoing a complete remodel of guest rooms, common areas, breakfast areas, meeting rooms, and pool areas. Construction will be ongoing until July 2017. We are sorry for any inconvenience this may cause. Please call the hotel directly for the most up to date information. Thank you for your patience and understanding. ... more   less 

Additional Information about Ramada Plaza Grand Rapids

Address: 3333 28th St SE, Grand Rapids, MI 49512
Region: United States > Michigan > Kent County > Grand Rapids
Price Range: $109 - $298 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ramada Plaza Grand Rapids 3*
Number of rooms: 183
Reservation Options:
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Also Known As:
Ramada Plaza Grand Rapids Hotel Grand Rapids
Ramada Grand Rapids
Grand Rapids Ramada
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Questions & Answers

Here's what travellers have asked, with answers from Ramada Plaza Grand Rapids staff and other travellers.
4 questions
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Questions? Get answers from Ramada Plaza Grand Rapids staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Wait until July and the renovation is done?”
RonW903, 9 May 2017 | Read review
“Wait until ALL construction is finished!!!”
KS_Braun, 18 Apr 2017 | Read review
“I am not sure there would be a good room at this place I guess were better off than the rooms with Black mold .”
ellenmyra1234, 27 Feb 2017 | Read review
“I stayed at the local Hilton properties. Much better, double the price! What's your goal?”
bills429, 8 Feb 2017 | Read review
“Try a different hotel.”
RJCapt, 8 Feb 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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