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DoubleTree By Hilton Grand Rapids Airport

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DoubleTree By Hilton Grand Rapids Airport
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312 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree By Hilton Grand Rapids Airport
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Showing 308: English reviews
York, Pennsylvania
Reviewed 4 August 2016

Overall a decent place but certainly not the nicest Doubletree I've stayed at. I was initially given a room that was already occupied. It wasn't a big deal for me but the guy already in the room was very justifiably pretty upset when I walked in on him. Good thing he was dressed and unarmed! Pillows were very uncomfortable, so...

Review collected in partnership with DoubleTree by Hilton
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Thank jntdickson
Little Rock, Arkansas
Reviewed 3 August 2016

The easy access to and from the airport makes this hotel perfect. Easy access to anything or anywhere you might need to go. The hotel and rooms are very clean and well managed. I look forward to my return trip and highly recommend this hotel.

Review collected in partnership with DoubleTree by Hilton
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Thank Lizette T
Bath, United Kingdom
Reviewed 28 July 2016 via mobile

I have stayed in a few doubletree's and always been very happy. I'm afraid this one's rooms are very dated and over priced . The shower was way to low, not good for a 6' plus frame. The bar however was very good, perfect for the end of a long day's travelling.

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Thank ICOmnia
Elmhurst, United States
Reviewed 26 July 2016

The room lacked proper maintenance. The air conditioner was broken. Several insects and bugs were in my first floor room. They moved me to another room on the fourth floor. That room had a broken toilet seat.. Cleaning was poor; dirty bathtub, no replacement of soap and coffee. The banquet food was not good. The Business Center had only one...

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1Thank Emil H
John-HiltonHelp, on behalf of the staff at DoubleTree By Hilton Grand Rapids Airport, responded to this review

Dear Emil H, We’re sorry we didn’t provide the quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the issues encountered and we’re working with our team to ensure the situations don’t happen again. If you return to our area, we hope you’ll stay with us again and give us an opportunity...

Michigan
Reviewed 26 July 2016

I stayed in room 307, for one night, 7/23/2016 - 7/24/2016. I booked my room through the "HHonros" app on my iphone and was able to check-in and pick my room minutes later. I was greeted very friendly at the front desk and was offered a delicious warm cookie. This location was very easy to find. My room came with...

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Thank S A
Virginia Beach
Reviewed 25 July 2016

The sound insulation quality of the rooms at this hotel is subpar for current day standards. I stay in hotels weekly and found these rooms to be noisy and the hallway traffic to be clearly heard through and under the door. Doors also slam loudly making it an experience that will wake you up if you are sleeping. These are...

Review collected in partnership with DoubleTree by Hilton
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2Thank D795LEdavidg
Clarkston, Michigan
Reviewed 25 July 2016

We are loyal Hilton customers and we always seek out Hilton hotels when traveling. We were quite disappointed with this Hilton hotel, it didn't seem to live up to the standards we are used to. First of all, the rooms do not have fridges and there are some that are moved from room to room. Although we requested one when...

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Thank cfamily6
John-HiltonHelp, on behalf of the staff at DoubleTree By Hilton Grand Rapids Airport, responded to this review

Dear cfamily6, We’re sorry we didn’t provide the quality of amenities and service you deserved during your recent stay at our hotel. I regret that you were unaware your room would not contain a refrigerator. As well, we apologize for the issues encountered with housekeeping and we’re working with our team to ensure the situations don’t happen again. Finally, we’re...

Reviewed 22 July 2016

Staff handed out cookies at check-in. And overall the room and amenities met expectations! My only complaint is the attitude at checkout. They failed to explain any late checkout fees when I spoke to them during check-in , however on checkout, they informed me that I had to pay atleast $50 or even a full day for a late checkout...

Review collected in partnership with DoubleTree by Hilton
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Thank Sneha T
Lenexa, KS
Reviewed 20 July 2016

Rather typical DoubleTree; perhaps not quite as modern as most. Everything went well, as we did not have any negative issues but also nothing particularly exciting to report on. Front desk was very accommodating, as well as the servers who took care of us at breakfast.

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Thank kurteg
St. Joseph, United States
Reviewed 19 July 2016

Excellent location and convenient for visiting Calvin College. A/C unit needed maintenance, but worked. Everything else was great. 2nd time visiting this hotel, both times we liked it. free drinks are nice.

Review collected in partnership with DoubleTree by Hilton
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Thank Scott L

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
The DoubleTree by Hilton Grand Rapids Airport hotel in Michigan is just two miles from Gerald R. Ford International Airport and offers a relaxing environment and retreat within the Grand Rapids, MI area. Arrive in style via the complimentary shuttle from the baggage claim area of the airport, straight to the welcoming hotel lobby. Enjoy easy access to many popular attractions during your stay such as the Frederick Meijer Gardens and the Grand Rapids Art Museum. ... more   less 

Additional Information about DoubleTree By Hilton Grand Rapids Airport

Address: 4747 28th St SE, Grand Rapids, MI 49512-1915 (Formerly Hilton Grand Rapids Airport)
Region: United States > Michigan > Kent County > Grand Rapids
Price Range: $152 - $259 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree By Hilton Grand Rapids Airport 3.5*
Number of rooms: 226
Reservation Options:
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Also Known As:
Hilton Grand Rapids Airport Hotel Grand Rapids
Hilton Hotel Grand Rapids
Grand Rapids Hilton
Hotel Style:
#17 Business Hotel in Grand Rapids
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree By Hilton Grand Rapids Airport staff and other travellers.
8 questions
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Grand Rapids, Michigan
over a year ago
Clinton, Arkansas

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Questions? Get answers from DoubleTree By Hilton Grand Rapids Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a room with a quiet heating system”
 of 5 bubbles Markey2, 22 Jan 2017 | Read review
“Closest full service property to the Airport”
 of 5 bubbles robertfj, 13 Jan 2017 | Read review
“run down hotel”
 of 5 bubbles davidmI7127ZZ, 7 Dec 2016 | Read review
“Do NOT get a room near the pool or any common area.”
 of 5 bubbles Loup407, 7 Nov 2016 | Read review
“ask for a mini-fridge when you make a res. No extra charge.”
 of 5 bubbles 882LauraS, 1 Nov 2016 | Read review
5 of 5