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DoubleTree By Hilton Grand Rapids Airport

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DoubleTree By Hilton Grand Rapids Airport
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324 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree By Hilton Grand Rapids Airport
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Showing 320: English reviews
Auburn Hills, MI, United States
Reviewed 3 weeks ago

The Hilton brand always delivers quality service and the Doubletree Grand Rapids Airport is at the top of the Hilton service tier. An amazingly helpful and friendly staff and great amenities. I highly recommend this property to any traveler staying in Grand Rapids, Michigan.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank C7768YKjohnf
HiltonGrandRapids, General Manager at DoubleTree By Hilton Grand Rapids Airport, responded to this review

Thank you for your recent stay with us as well as your review. We appreciate your feedback as we strive to make every guest feel at home when they stay with us. We continue to focus on service for our guests through our intensive training programs we have with Hilton. Thank you again for your kind words. Sincerely, The DoubleTree...

Washington DC, District of Columbia
Reviewed 4 weeks ago

The Double Tree doesn't disappoint. Excellent service, warm and friendly staff, clean accommodations. Rubi, at the front desk, is sweet, joyful and helpful! She exudes a demeanor that says, "I'm happy you're here." Then she offers you a cookie :)

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank mimia24344
Detroit, Michigan
Reviewed 4 weeks ago

The hotel overall was clean and staff was pleasant. However, there are no handicap friendly assessable rooms. Only ones that they claim to be assessable. Toilets are not 17" high. Showers are step in tubs, not walk in showers with adjustable shower wands.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 392verv
HiltonGrandRapids, General Manager at DoubleTree By Hilton Grand Rapids Airport, responded to this review

Thank you for your recent review of the DoubleTree by Hilton Grand Rapids. We appreciate your comments. In regards to your ADA observations, we do have varying options of ADA Accessible features such as roll in showers, accessible tubs with appropriate benches and hand rails. We assign these rooms based on detailed requests of the personal needs of our travelers....

Grand Ledge, Michigan
Reviewed 25 March 2017

I arrived at the hotel close to midnight and left the next morning by 0930, so I didn't get a lot of time to enjoy the amenities, however, the staff were friendly, the room was very comfortable, and the pool/hot tub was very refreshing. The free airport shuttle was prompt and the driver was friendly and efficient.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank kurtbeth
Georgetown, TX, United States
Reviewed 20 March 2017

Nice hotel, good amenities, excellent foods and drinks, helpful staff. Indoor pool and hot tub. Room service was very nice. Room was clean and bed was comfortable. I will stay here again on business or for personal travel.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Lori O
Jackson, Mississippi
Reviewed 19 March 2017

This hotel is certainly above average and you will not be disappointed. The staff was nice and the rooms were clean. There is no refrigerator in the room I had; however they was bottled water in the room each day. The breakfast, bar, and restaurant was superb!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank TAElmore
Charlevoix, Michigan
Reviewed 18 March 2017 via mobile

We have stayed at this property in order to catch an early flight several times over the past few years. The facility is adequate - clean, safe, helpful staff and, best of all, they provide 24/7 rides to and from the airport. The parking used to be free when you stayed a night then left a car with them while...

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Helpful?
Thank BC W
Grand Blanc, Michigan
Reviewed 16 March 2017

Great hotel, friendly helpful staff, very clean from the lobby to my room. Very well stocked with soaps, shampoos and plenty of towels. The bed was comfortable, and plenty of pillows in case you don't bring your own. Will definitely be back!

Review collected in partnership with DoubleTree by Hilton
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Thank LisaJ0608
Royal Oak, MI, United States
Reviewed 15 March 2017

I return to this location because I can count on the service & consistency of hotel. Have had breakfast bar and in room. Both very good. Would do room service again. Was able to pick delivery time and they were prompt. Will be back. Next time with a suit to try the whirlpool.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank emiliea386
Northern Michigan
Reviewed 14 March 2017

I have stayed here a few years ago prior to the renovation. The changes are dramatic and welcome. The bedding is great, pillows are flimsy, we asked for foam pillows, they never arrived. The "Customer Care" rep seemed unsure of how to fulfil the request.Front desk staff were excellent. The restaurant has been updated. It used to be dark and...

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Helpful?
1Thank Latty
HiltonGrandRapids, General Manager at DoubleTree By Hilton Grand Rapids Airport, responded to this review

Dear Latty, Thank you for your recent stay and review of our hotel. We really appreciate your feedback. We are very proud of the changes we have made over the last few years as we completely renovated our restaurant, Ganders, that focuses on bringing fresh ingredients into our menu that are locally sourced. This along with our Lobby improvements were...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
The DoubleTree by Hilton Grand Rapids Airport hotel in Michigan is just two miles from Gerald R. Ford International Airport and offers a relaxing environment and retreat within the Grand Rapids, MI area. Arrive in style via the complimentary shuttle from the baggage claim area of the airport, straight to the welcoming hotel lobby. Enjoy easy access to many popular attractions during your stay such as the Frederick Meijer Gardens and the Grand Rapids Art Museum. ... more   less 

Additional Information about DoubleTree By Hilton Grand Rapids Airport

Address: 4747 28th St SE, Grand Rapids, MI 49512-1915 (Formerly Hilton Grand Rapids Airport)
Region: United States > Michigan > Kent County > Grand Rapids
Price Range: $165 - $269 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree By Hilton Grand Rapids Airport 3.5*
Number of rooms: 226
Reservation Options:
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Also Known As:
Hilton Grand Rapids Airport Hotel Grand Rapids
Hilton Hotel Grand Rapids
Grand Rapids Hilton
Hotel Style:
#17 Business Hotel in Grand Rapids
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree By Hilton Grand Rapids Airport staff and other travellers.
8 questions
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Grand Rapids, Michigan
over a year ago
Clinton, Arkansas

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Questions? Get answers from DoubleTree By Hilton Grand Rapids Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a room with a quiet heating system”
Markey2, 22 Jan 2017 | Read review
“Closest full service property to the Airport”
robertfj, 13 Jan 2017 | Read review
“run down hotel”
davidmI7127ZZ, 7 Dec 2016 | Read review
“Do NOT get a room near the pool or any common area.”
Loup407, 7 Nov 2016 | Read review
“ask for a mini-fridge when you make a res. No extra charge.”
882LauraS, 1 Nov 2016 | Read review
5 of 5