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DoubleTree By Hilton Grand Rapids Airport

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DoubleTree By Hilton Grand Rapids Airport
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295 Reviews from our TripAdvisor Community

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Showing 291: English reviews
Houghton Lake
Reviewed yesterday NEW

Very nice stay, the room is large, the bed and pillows are very comfortable, the bar no apps are very nice with great service everywhere. Parking is a breeze and the tv is large and has good choices and reception.

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Helpful?
Thank Jay J
Montague
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

The service was excellent, the app to allow early check in and key entry per mobile phone was top notch. I have worked with many hotel apps and none have worked as well as the Hilton for the DoubleTree in Grand Rapids. The location is the best for travelers coming and going from the airport. The security of parking is...

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Helpful?
1Thank Markey2
About Hotel's Favourite Review
Ontario, United States
Reviewed 1 week ago

Free shuttle to/from airport for convenience. Friendly staff greets you with a smile. Hotel has all the amenities in the room and throughout the property. Excellent bar/restaurant facilities and comfortable public spaces. Stay here!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Larry Joseph S
Sodus, New York
Reviewed 2 weeks ago

The room itself was in fine order, the bathroom on the other hand was not. That thing wasn't touched; to the extent that used soap, pubic hair, ladies long hair and chewing gum were present upon checkin.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 855zackd
HiltonGrandRapids, General Manager at DoubleTree By Hilton Grand Rapids Airport, responded to this review

Thank you for your recent review. I appreciate your feedback and have already taken measures to correct this rare incident that you experienced in your guestroom. I have met with all parties involved and discussed your findings in detail with them. We have definitely made changes to this process and procedure to ensure this will not happen again. My apologies...

Reviewed 2 weeks ago

My stay here was great. Room was in good condition and the staff were friendly and helpful. The room service menu could have some additional options but the food was also good. Shuttle pickup to and from airport was a plus and very convenient.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank dinas83
HiltonGrandRapids, General Manager at DoubleTree By Hilton Grand Rapids Airport, responded to this review

Dinas83, Thank you very much for your recent stay and review of our hotel. We really appreciate you taking the time to let us know how we are doing. in regards to the Room Service Menu, we are currently working on menu revisions that will come out this spring as we like to change the menu in GANDERS to reflect...

Frankenmuth, Michigan
Reviewed 2 weeks ago

Very nicely decorated and updated hotel. Decent, comfortable beds. Good location , with a very good restaurant. The complimentary coffee in the lobby was appreciated. It would be nice if a complimentary breakfast was included.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank AndreaJimM2016
HiltonGrandRapids, General Manager at DoubleTree By Hilton Grand Rapids Airport, responded to this review

AndreaJim, Thank you for your response and recent stay with us at the DoubleTree by Hilton Grand Rapids. We greatly appreciate your willingness and time to complete this response. Our restaurant, GANDERS, has been a very nice addition for us recently. It proudly sources as much of our menu items as possible from local vendors/farms, etc. This is a great...

Reviewed 3 weeks ago

Very clean, and friendly staff. The restaurant and bar that is connected has tasty food, and staff who are friendly. Besides, its super close to the air port and the hotel shuttle is always on time, and the driver is friendly even at 4:30am....

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank ambercP4758EV
Cincinnati, Ohio
Reviewed 3 weeks ago

The staff at this location were great. The shuttle bus driver, the front desk, restaurant staff, and housekeeping were top notch. The location is super close to the airport, making easy to travel. The shuttle bus service was very reliable and accommodating.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Y5811GWcrystalc
HiltonGrandRapids, General Manager at DoubleTree By Hilton Grand Rapids Airport, responded to this review

Thank you for your recent review on TripAdvisor! We really appreciate your feedback. I will ensure that I pass your kind words around to my staff of your experience. Service has been our Number 1 focus this year and we are very excited that you had a great experience while staying with us. We look forward to seeing you again,...

Agoura Hills, California
Reviewed 4 weeks ago

My visit was a very happy and comfortable stay. It was a good location for my business meetings in addition to location to the airport. Breakfast and dinner meted my expectations. The rooms were clean and the bed was comfortable.

Review collected in partnership with DoubleTree by Hilton
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Thank stuartg998
New York City, New York
Reviewed 4 weeks ago

My trip overall was pretty good. The hotel was very clean and maintained. The staff was extremely helpful and showed a lot of courtesy. One drawback was the wait for the shuttle service from the airport. It took way too long. Plus it was very cold that afternoon waiting outside for it.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Wood G
HiltonGrandRapids, General Manager at DoubleTree By Hilton Grand Rapids Airport, responded to this review

Dear Wood G, Thank you for your review and Welcome to Grand Rapids! We are very happy you enjoyed your first trip here as well as our hotel. We have made some recent changes to our facilities to make our guests stays more enjoyable. I will also review our shuttle response times especially this time of year. Once again, thank...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The DoubleTree by Hilton Grand Rapids Airport hotel in Michigan is just two miles from Gerald R. Ford International Airport and offers a relaxing environment and retreat within the Grand Rapids, MI area. Arrive in style via the complimentary shuttle from the baggage claim area of the airport, straight to the welcoming hotel lobby. Enjoy easy access to many popular attractions during your stay such as the Frederick Meijer Gardens and the Grand Rapids Art Museum. ... more   less 

Additional Information about DoubleTree By Hilton Grand Rapids Airport

Address: 4747 28th St SE, Grand Rapids, MI 49512-1915 (Formerly Hilton Grand Rapids Airport)
Region: United States > Michigan > Kent County > Grand Rapids
Price Range: $151 - $269 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree By Hilton Grand Rapids Airport 3.5*
Number of rooms: 226
Reservation Options:
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Also Known As:
Hilton Grand Rapids Airport Hotel Grand Rapids
Hilton Hotel Grand Rapids
Grand Rapids Hilton
Hotel Style:
#19 Business Hotel in Grand Rapids
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree By Hilton Grand Rapids Airport staff and other travellers.
7 questions
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Grand Rapids, Michigan
over a year ago
Clinton, Arkansas
Clinton, Arkansas
1 month ago

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Questions? Get answers from DoubleTree By Hilton Grand Rapids Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a room with a quiet heating system”
 of 5 bubbles Markey2, 22 Jan 2017 | Read review
“Closest full service property to the Airport”
 of 5 bubbles robertfj, 13 Jan 2017 | Read review
“run down hotel”
 of 5 bubbles davidmI7127ZZ, 7 Dec 2016 | Read review
“Do NOT get a room near the pool or any common area.”
 of 5 bubbles Loup407, 7 Nov 2016 | Read review
“ask for a mini-fridge when you make a res. No extra charge.”
 of 5 bubbles 882LauraS, 1 Nov 2016 | Read review
5 of 5