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We prepaid with Priceline, and yet when we arrived they said they were overbooked and wouldn't honor our prepaid reservation. The front desk person, Brittney, was surprisingly unhelpful and rude. She basically told us it was our problem, and told us we would need to...More
2 Thank A TripAdvisor Member
Response from IHGService, Guest Relations Manager at Holiday Inn Express GaylordResponded 9 August 2017
Hello Valued guest,
Thank you so much for staying with us and taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for....More
The Holiday Inn Express provided a very good, one-night stay for a business trip. The location was convenient, within a very short drive to everything that's needed in Gaylord. The staff was excellent throughout. The rustic/northern theme of the lobby was also appealing. Overall, nothing...More
Good clean Holiday Inn Express, consistent with what you find most anywhere in this chain. Convenient stopping place when headed to or from the UP, right across the street from a new Starbucks and next door to a good local coffee company, with easy freeway...More
The hotel was ok. The front desk clerk didn't seem to know what she was doing. Had to get hotel key redone 2x because it wasn't done correctly the 1st 2 times. The beds were not comfortable.
Hotel was clean.More
Response from IHGService, Guest Relations Manager at Holiday Inn Express GaylordResponded 25 July 2017
Thank you so much for being our guest and for taking the time to leave a review of your most recent experience with us. I appreciate you kind remarks regarding the cleanliness of the hotel as we endeavor to provide clean and comfortable...More
We stayed here for one night on the way up north. The staff was very friendly. They had a lot of breakfast choices and it was very filling. The room was clean and large. Shower pressure was unbelievably good. We did not swim in the...More
USD 103 - USD 163 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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