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All reviewsliving room and bedroombreakfast buffet was very goodprevious staygladly stay here againmeeting roomrecommend this hotelbusiness tripfresh towelshousekeeping staffroom was clean and comfortablecomputerstimemployeescheckinconveniencedetroitsofa
Our room was filthy, when they came to "clean" they never picked up our coffee cups, there were bags of garbage left sitting in the hallways, they changed the lock to our door while we were out and didn't tell us so that we had...More
Thank Cait F
Response from IHGService, Guest Relations Manager at Holiday Inn Farmington Hills/NoviResponded 6 days ago
Hi Cait F!
Thanks for choosing us for your trip in Novi. We also appreciate you for sharing your experience.
Cleanliness is a top priority here. This is why is concerns me that there were issues with the housekeeping of your room, materials on the...More
This hotel should have been closed for months now that I have read the reviews and see how long this has been going on. Construction work and workers everywhere. Hallways cluttered, drilling in rooms next door bulldozers outside your window. Call the front desk and...More
Response from IHGService, Guest Relations Manager at Holiday Inn Farmington Hills/NoviResponded 1 week ago
Thanks so much for choosing us for your travel needs. I appreciate you sharing your experience.
We love being able to offer convenient amenities to our guests but this was not the case for you. I am sorry for the issues you had...More
Look at the pictures
Positives: the staff (including construction crews) were very courteous.
The new renovations will be nice with comfortable rooms with plenty of electrical outlets with USB ports
CONS: the hotel was under construction the week i was there and should HAVE BEEN...More
Thank Michael L
Response from IHGService, Guest Relations Manager at Holiday Inn Farmington Hills/NoviResponded 16 March 2018
Hello Michael L,
Thank you so much for staying with us and for taking the time to write a review about your experience with us. I am pleased to know that you found our staff courteous. On the other hand, I am sorry to read...More
Don’t go here, this is a building site. Unfinished, with tradesmen everywhere. Shame on Holiday inn. NOT RECCOMENDED ! 1 1/4 hours check in and went down hill from there. Clueless staff at check in, rest of the staff were very good though.More
1 Thank OntarioTaffy
Response from IHGService, Guest Relations Manager at Holiday Inn Farmington Hills/NoviResponded 7 March 2018
Thank you for your recent stay with us and reviewing our property. I am sorry you were not well satisfied with your overall stay with us and the service you received fell below your expectations. We work very hard to ensure our facilities...More
Already wrote a review before. It is too stressful to keep repeating. Sorry, but we were overcharged and night management would not talk to us on the phone. Day manager said we could get a refund and then changed her mind. It was our niece's...More
1 Thank mjgross
Response from IHGService, Guest Relations Manager at Holiday Inn Farmington Hills/NoviResponded 12 February 2018
Thank you for taking time to leave us a candid review about Holiday Inn Hotel And Suites Farmington Hill Novi. I recognize your stay was not 100% satisfactory because of a billing concern.
IHG values your experience with our hotels. I have sent...More