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The Westin Book Cadillac Detroit

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The Westin Book Cadillac Detroit
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1,191 Reviews from our TripAdvisor Community

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Showing 1,161: English reviews
Sanford, Michigan
Reviewed 3 January 2017

Our room was broken into. They told us that it was because we left the door ajar. We really thought we had latched the door. We were on the club floor! Who would steal an iphone with a cracked screen, 3 chargers and earbuds? The gentleman taking my statement was very nice, but offer nothing to help. I had brought...

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Helpful?
1Thank businessmom1
Westin_Book_Cadillac, Executive Assistant at The Westin Book Cadillac Detroit, responded to this review

Thank you for sharing your review. I am sorry that you had a security concern during your stay. We take the safety and wellbeing of our guests very seriously and have several levels of security measures in place to ensure this for our guests. I have shared your feedback about the spa with the owner-operator of the spa so they...

Reviewed 3 January 2017 via mobile

We stayed at the Book Cadillac to participate in the New Year's Eve activities downtown and the Lions game on New Year's Day. The location is perfect for downtown festivities, and Michael Symon's Roast restaurant on the ground floor of the hotel was out of this world, as usual! The hotel room was quite simple but clean, spacious, and the...

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Helpful?
1Thank Kristin B
Westin_Book_Cadillac, Executive Assistant at The Westin Book Cadillac Detroit, responded to this review

Thank you for sharing your review. I am glad you found your room clean and comfortable, and apologize for the external noise issues you encountered. It is disappointing to hear that your value expectations were not met on this stay. We strive to provide welcoming service and comfortable accommodations which align with our brand identity. I do hope you choose...

Livonia, Michigan
Reviewed 2 January 2017 via mobile

My husband and i checked in on Sunday January 1st. Took 2 1/2 hours to check in. We had to cancel a dinner date due to standing in line. When we go to the desk they told us our room wasn't ready....I told the desk person I WANTED a refund and surprise....she found us a room. Then she had the...

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Helpful?
Thank TerryM14
Westin_Book_Cadillac, Executive Assistant at The Westin Book Cadillac Detroit, responded to this review

Thank you for sharing your review. The delay at check in on New Years Day was unfortunate and has provided us the opportunity to address some opportunities and better execute busy days like this moving forward. This experience is not typical of our hotel and I do hope you stay with us again on your next visit to Detroit so...

East Lansing, Michigan
Reviewed 2 January 2017 via mobile

Horrible check in process made worse by long lines no badge check (bell hop service) along with people just randomly cutting to the front. Come on people be polite to one another. Last time I stay here.

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Helpful?
Thank fx4ranger
Westin_Book_Cadillac, Executive Assistant at The Westin Book Cadillac Detroit, responded to this review

Hello and thank you for sharing this review. I am sorry that you experienced a delay at check in and that the very hectic New Year's day at our hotel left a negative impression on you of our property. I assure you we have implemented systemic changes to address the concerns that arose that day. If you are able to...

Ann Arbor, Michigan
Reviewed 2 January 2017

I have stayed at this Westin several times. I typically am impressed and enjoy myself quite a bit. Unfortunately this last stay was just not up to the typical standard of this particular Westin. The Staff seemed downtrodden. Upon arrival the valet was in a hurry to take our car and no one would help me unload about 6 bags...

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1Thank SUNandSANDLOVER77
Westin_Book_Cadillac, Executive Assistant at The Westin Book Cadillac Detroit, responded to this review

Thank you for sharing this detailed account of your stay with us. Guest feedback is incredibly important for us to provide the best experience possible for our guests, especially our elite SPG members. I am terribly sorry about the issues you faced with our staff and the conditions of various furnishings and fixtures in our hotel. As one of our...

Chicago, Illinois
Reviewed 29 December 2016 via mobile

Great location to explore downtown, Hart Plaza and the riverfront. The rooms are comfortable and staff is responsive to requests. Onsite dining is outstanding with Roast for dinner and the Boulevard Room for breakfast.

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Thank P B
Westin_Book_Cadillac, Executive Assistant at The Westin Book Cadillac Detroit, responded to this review

It is always great to hear that our guests are able to take advantage of our close proximity to so many Detroit attractions. I am glad you enjoyed your stay with us. We strive to provide welcoming service and comfortable accommodations. We look forward to your next visit with us. - Susan L., Executive Assistant

Fairfax, va
Reviewed 29 December 2016

Rooms were very spacious and clean with nice touches like water bottles, coffee, tea and chocolates on arrival. Hotel accommodated last minute requests for room choice. Lobby and valet staff were very nice and service oriented.

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Thank Foodiemom1
Westin_Book_Cadillac, Executive Assistant at The Westin Book Cadillac Detroit, responded to this review

Thank you for writing and for staying with us. I am glad you enjoyed your stay with us and were able to take advantage of our convenient location to spend some time in Detroit. I do hope you stay with us on your next visit to the city. - Susan L., Executive Assistant

Chicago
Reviewed 23 December 2016

This hotel was a great surprise to me. I had a single king bed and thought they had put me in the wrong room! The bed comfortable (pillows way too soft though), bathroom large with a great shower and robe. The mini fridge was just a great extra touch. I didn't want to pay for room svc so I ordered...

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Helpful?
Thank SSDC
Westin_Book_Cadillac, Executive Assistant at The Westin Book Cadillac Detroit, responded to this review

We strive for our guests to feel the only thing better than our accommodations are the services and dedicated staff that deliver on our guests' needs. I am glad we were able to meet your expectations in both areas. I hope you are able to explore our downtown neighborhood more during your next visit, but glad you enjoyed your time...

Westerville, Ohio
Reviewed 22 December 2016

We stayed in the Westin on a Friday night being in town for a hockey game. It was a beautiful, older building that was restored with a classy feel. The staff was super helpful and courteous. They also had a small gift for us in our room. The room was very spacious and clean. The mattress, pillows and sheets were...

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Thank Yomike13
Westin_Book_Cadillac, Executive Assistant at The Westin Book Cadillac Detroit, responded to this review

Thank you for sharing your review. I am glad you enjoyed your stay with us, from our dedicated staff to our signature Westin Heavenly Bed. We strive to make all of our guests feel welcome, whether traveling business or leisure. I hope you choose to stay with us the next time you are in Detroit. - Susan L., Executive Assistant

Reviewed 22 December 2016

I was there for the movement festival, so it is very well located, the service is very good, you have a gym and very nice restaurant, the rooms are comfy, clean and with lots of commodities... if I'm going wont think twice to stay over there.

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Thank Eduardo P
Westin_Book_Cadillac, Executive Assistant at The Westin Book Cadillac Detroit, responded to this review

We must have left quite an impression on you! Movement was more than 6 months ago. It is a delight to know your visit left a lasting memory on you. I am glad you enjoyed your stay and I hope you join us again in May! -Susan L., Executive Assistant

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
24Grille
24Grille
Cuisines: American, Bar, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Book Cadillac returns legendary style and glamour to Detroit hotels. The historic Book Cadillac Detroit Hotel has been restored to its original splendor to reclaim its position as Detroit's premier hotel and social gathering destination. The luxury hotel also features more than 60 residences on the upper floors and some of the Midwest's most dramatic public event spaces. You would have to see the property to truly understand its significance. Now included in the National Register of Historic Places, the Italian Renaissance-style hotel, built by Detroit's famous Book brothers, was the tallest building in Detroit and the tallest hotel in the world at its completion in 1924. ... more   less 

Additional Information about The Westin Book Cadillac Detroit

Address: 1114 Washington Blvd., Detroit, MI 48226
Region: United States > Michigan > Detroit
Price Range: $237 - $451 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Book Cadillac Detroit 4*
Number of rooms: 455
Reservation Options:
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Also Known As:
The Westin Book Cadillac Detroit Hotel Detroit
Westin Detroit
Hotel Style:
#4 Romantic Hotel in Detroit
#4 Luxury Hotel in Detroit
#6 Business Hotel in Detroit
#8 Family Hotel in Detroit
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Book Cadillac Detroit staff and other travellers.
17 questions
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Questions? Get answers from The Westin Book Cadillac Detroit staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a view. Unless this isn't important to you.”
 of 5 bubbles envisagestar, 20 Feb 2017 | Read review
“Go to another hotel.”
 of 5 bubbles 356C, 14 Jan 2017 | Read review
“Some rooms are considerably smaller than others.”
 of 5 bubbles Karacpage, 5 Jan 2017 | Read review
“Rooms closer to the elevator are in the middle of the hotel and appear to have better views.”
 of 5 bubbles hj2014, 4 Jan 2017 | Read review
“rooms are noisy- pipes and doors”
 of 5 bubbles businessmom1, 2 Jan 2017 | Read review
5 of 5