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Crown Promenade Perth
Great Eastern Highway, Burswood, Victoria Park, Western Australia 6100 Australia
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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Avg. AU$301 /night, 3/19 - 3/20
AU$389
per night
AU$303
per night
AU$217
per night
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Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
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About
#1 of 3 hotels in Burswood
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Crown Promenade provides casual yet exceedingly comfortable accommodation with an emphasis on personalised service to make you feel instantly at home.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Casino and Gambling
Taxi service
Business Centre with Internet Access
Valet parking
Paid private parking on-site
Wifi
Fitness / spa changing rooms
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Room service
Safe
Iron
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Mid-range
Languages Spoken
English
Location
Great Eastern Highway, Burswood, Victoria Park, Western Australia 6100 Australia
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 80 out of 100
80
Perth Airport
7.1 km•
See all flights
Rental Cars
30 Restaurants
within 0.5 kilometers
1 Attraction
within 0.5 kilometers
Reviews
3.9
1,718 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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Crown Promenade Perth is lauded for its strategic location, providing guests with easy access to business districts, city exploration, and adjacent Casino entertainment. Despite receiving praise for clean and comfy rooms, some visitors have encountered lapses in housekeeping. The hotel's amenities, while comfortable, have drawn criticism for absent services such as daily room cleaning and poolside assistance.
While the atmosphere is generally appreciated, opinions on value for money and service quality vary, with several guests deeming it overpriced and expressing dissatisfaction with staff interactions. The rooms themselves prompt a divided response regarding their upkeep and style.
Location
Convenient
Atmosphere
Comfortable
Rooms
Comfortable
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Limited
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Detailed Reviews
Hotel's Favourite
Stayed in Room 508 for one night in Sept 2024. Spacious king room with clean and comfortable bed. View of the carpark - (free parking available just across the road). Friendly reception. Usual amenities. Communal soap/shampoo/lotions in the bathroom. Plenty of towels. Quiet location. Slept well.
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Date of stay: September 2024Trip type: Travelled solo
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My stay at the Crown Promenade was an enjoyable one. A comfortable room with great in room dining options available meant I didn’t need to venture out during the heat wave.
All the staff were friendly & welcoming, from reception to the housekeeping staff & those in the restaurant.
The buffet breakfast provided great options that would ensure anyone can have something delicious & filling. The only let down was the time it took to check in for breakfast. As a lot of people stay here for work purposes the restaurant does get busy when it opens at 6:30. But once in, finding a seat & getting what you need is easy.
Situated in nice parklands & close to Optus stadium, be sure to take a walk & enjoy the foreshore.
There is a free car park on-site which meant I didn’t have unsightly parking fees for the week I stayed here. It was refreshing to not have to pay exorbitant parking that you are forced to pay at so many hotels.
I would highly recommend this hotel & will stay there again when I am in Perth next.
All the staff were friendly & welcoming, from reception to the housekeeping staff & those in the restaurant.
The buffet breakfast provided great options that would ensure anyone can have something delicious & filling. The only let down was the time it took to check in for breakfast. As a lot of people stay here for work purposes the restaurant does get busy when it opens at 6:30. But once in, finding a seat & getting what you need is easy.
Situated in nice parklands & close to Optus stadium, be sure to take a walk & enjoy the foreshore.
There is a free car park on-site which meant I didn’t have unsightly parking fees for the week I stayed here. It was refreshing to not have to pay exorbitant parking that you are forced to pay at so many hotels.
I would highly recommend this hotel & will stay there again when I am in Perth next.
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Date of stay: November 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
These rooms are nice and it’s good to be close to main part of crown. But- there’s no housekeeping unless you request it. There’s no food or drink service by the pool- you can’t order room service in your room and eat or drink by the pool? The hotel restaurant is not open for breakfast most mornings so your only option is to pay for an expensive buffet at towers or Metropol. It’s just lacking standard services like daily housekeeping, pool service, breakfast ( although that might be on offer through room service) that most other hotels offer. Disappointing given the price point- there are other great hotels in Perth that cost a lot less but include these- I would not recommend
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Date of stay: December 2024Trip type: Travelled with family
Room Tip: Organize where to have breakfast before your stay
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed for 3 nights, room was ok overlooking the casino, check in the receptionist advised we only had one person for one breakfast booked when in fact it was booked for 2 with 3 breakfasts. She told us to check with breakfast staff in the morning. there was no issue but this had caused undue stress on check in. Breakfast served 6am to 10am as we had arrived very early hours in the morning we were still finishing breakfast at quarter to 10am as were many people, the breakfast manger was telling everyone that they were shutting at 10am they started clearing everything away at 5 to 10am never had such an experience at any other hotel ever. On one of the afternoons when it was 38 degrees outside we were told we would have to drink our drinks we had purchased from the bar outside as there was no where to sit inside! Would never stay at this hotel again or recommend anyone else. Pretentious and doesn’t deliver what a 4* hotel should be delivering.
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Don’t leave it too close to 10am for breakfast.
Staff can be unhelpful.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel measures their clients worth by the depth of their wallets.
$5 for a small water which should be complimentary in every room and the same price for a small coke !
The food is totally bland in the ground floor restaurant and whatever you do, do not attempt to take any undrunk wine up to your room when the restaurant closes and you’re still at your table.
Hotel security will jump on you in an instant !
Doesn’t matter if you’re 63, sober and responsible you will be treated like a child .You cannot take any alcohol up to your room if it’s opened, this despite having copious amounts of it in your mini bar.
Also, the staff aren’t bright enough to offer any assistance in taking your opened wine from the restaurant to your room either.
The hotel is in need of a total make over, staff and attitude included.
Do yourselves a favour, stay in the Hilton Double Tree by the ferry wharf, it’s everything this dump isn’t.
$5 for a small water which should be complimentary in every room and the same price for a small coke !
The food is totally bland in the ground floor restaurant and whatever you do, do not attempt to take any undrunk wine up to your room when the restaurant closes and you’re still at your table.
Hotel security will jump on you in an instant !
Doesn’t matter if you’re 63, sober and responsible you will be treated like a child .You cannot take any alcohol up to your room if it’s opened, this despite having copious amounts of it in your mini bar.
Also, the staff aren’t bright enough to offer any assistance in taking your opened wine from the restaurant to your room either.
The hotel is in need of a total make over, staff and attitude included.
Do yourselves a favour, stay in the Hilton Double Tree by the ferry wharf, it’s everything this dump isn’t.
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Date of stay: March 2024Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Don’t stay here, stay at the Hilton Doible Tree, it’s excellent
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This property suited my needs for location as I was there for business. Free parking a short walk away saved $75 a night valet parking. I thought the property a little tired, lift out of order and sag in lounge. I didn't like all the housekeeping stuff out all the time on the floor. Large black containers and trolleys. I had some cleaning stuff left in the room and having to leave a sign on the door for the room to be serviced was.... Only minor stuff really. Price was exceptional (during the week) and better than many hotels and motels. Food in the precinct generally dear, but also at some locations outstanding.
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Date of stay: June 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Appalling service from the reception at the Promenade. Unfortunately, our flight was delayed which made us arrive at the hotel around 2AM so we were hoping for a smooth check in because next morning we had a very important business meeting. However, the front desk lady was the rudest person I have ever encountered. It seems that even though you book a specific room the chances are low of getting what you had booked for. We had booked a twin superior room due to the reason I was travelling with my father who is disabled with health issues and needs help. The receptionist kept saying that room wasn't available, and the only option was a king bed bedroom which we were uncomfortable with. When we would tell her that this was unacceptable, she started shouting at us and being exceptionally rude. I was the one that had to suggest an upgrade since she wouldn't come up with any solution! Finally, we felt kicked out and were moved to the Crown Metropol where I have to say the receptionist there was lovely and made the check in quick and easy.
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Date of stay: November 2024Trip type: Travelled on business
Location
Room Tip: I wouldn't recommend staying at the Promenade after the service we received. However, the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 of us decided to stay the night as was attending a show. Stayed in the standard King/twin suite.
Was a nice room. Clean and everything we needed.
As it was a Sunday we got the "sneaky Sunday" special which made it perfect.
The standout was the porters who came to our car and took our luggage to our rooms and also when we left. Very friendly and everything was efficient and nothing was to hard for them.
Check in/out was easy and also had a complementary bottle of bubbles on arrival.
1st time for my 82 year old mum staying somewhere "Flash" and she felt very special.
Will defiantly think about staying again next time we attend a show as made it so much easier just to walk next door.
Was a nice room. Clean and everything we needed.
As it was a Sunday we got the "sneaky Sunday" special which made it perfect.
The standout was the porters who came to our car and took our luggage to our rooms and also when we left. Very friendly and everything was efficient and nothing was to hard for them.
Check in/out was easy and also had a complementary bottle of bubbles on arrival.
1st time for my 82 year old mum staying somewhere "Flash" and she felt very special.
Will defiantly think about staying again next time we attend a show as made it so much easier just to walk next door.
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Date of stay: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Great budget friendly hotel, when comparing to Metropol and Towers, you do not miss much at all. Comfortable room, relaxing bed, soft pillows make for a good night's rest. Staff are friendly and efficient. Vallet staff are very quick at greeting you and opening your doors for you.
Bonus is, they have wheelchair accessible rooms. Roll in shower, basin that you can wheel under, toilet at an appropriate height etc. Bed is roughly 55cm high give or take. Valet parking is free if you have a disabled ACROD parking permit.
Have stayed multiple times, and will continue to do so.
Bonus is, they have wheelchair accessible rooms. Roll in shower, basin that you can wheel under, toilet at an appropriate height etc. Bed is roughly 55cm high give or take. Valet parking is free if you have a disabled ACROD parking permit.
Have stayed multiple times, and will continue to do so.
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Date of stay: May 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gouging customers at every possible opportunity. Room cost at least triple the rack rate but couldn’t even manage to change our sheets and towels or replenish milk coffee and minibar. Shower function was unacceptable for pressure and consistency of temperature. Restrictions applied to tv also shows that paying extra is the primary Crown objective. I don’t mind paying more for top class accommodation but this certainly doesn’t apply to this establishment.
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Date of stay: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LOL just saw this question so sorry for the delay.
Yes, we have stayed at the Crown Promenade Perth and had a connecting room with our teenage children in it
If you are eating there, you can get a day pass for the pool included. Check their website for details. They usually have deals on the website that will include pool entry
Hi, sorry for not getting back sooner. From memory it was instant.
Generally 200pm- checkout 10.00am
Thank you for choosing to stay with us for your anniversary - we are looking forward to welcoming you!
We do not provide an airport shuttle service; however, our concierge team would be happy to assist you with a private transfer. Alternatively, there are taxis available in the arrivals area; we are a short drive from Perth International Airport.
We do have bikes for hire on the complex, and the pricing is as follows:
- $20 per hour and $5 every hour after (Adults)
- $12 per hour and $5 every hour after (Children)
We have sent you a private message with our details; please feel free to contact us if we can be of any further assistance.
"There is Burswood train station a 5 minute walk away from the hotel which you can take a train into Perth City from."Read full review
"I wouldn't recommend staying at the Promenade after the service we received. However, the location was very good. "Read full review
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PRICE RANGE
AU$217 - AU$314 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn burswood hotel perth, burswood holiday inn, holiday inn perth, perth holiday inn
FORMERLY KNOWN AS
Holiday Inn Burswood
LOCATION
AustraliaWestern AustraliaGreater PerthVictoria ParkBurswood
NUMBER OF ROOMS
291
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingCROWN PROMENADE PERTH (AU$217) - 2025 Prices & Reviews (Burswood) - Photos of Hotel - Tripadvisor
Frequently Asked Questions about Crown Promenade Perth
Which popular attractions are close to Crown Promenade Perth?
Nearby attractions include Crown Perth (0.2 km).
What are some of the property amenities at Crown Promenade Perth?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Crown Promenade Perth?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Crown Promenade Perth?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crown Promenade Perth?
Yes, free parking, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to Crown Promenade Perth?
Conveniently located restaurants include Nobu Japanese Restaurant, Epicurean, and Bistro Guillaume.
Are there opportunities to exercise at Crown Promenade Perth?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Crown Promenade Perth have airport transportation?
Yes, Crown Promenade Perth offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Crown Promenade Perth located near the city centre?
Yes, it is 0.8 km away from the centre of Burswood.
Are any cleaning services offered at Crown Promenade Perth?
Yes, dry cleaning and laundry service are offered to guests.
Does Crown Promenade Perth offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.