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Crown Promenade Perth

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Crown Promenade Perth
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898 Reviews from our TripAdvisor Community

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Showing 890: English reviews
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Reviewed yesterday NEWvia mobile

Short weekend stay with partner and kids, 4 & 7 years. The room was as described. The swimming pool was a joke, way too small with a view of the car park, we felt like sardines. Definitely not suitable for kids as other guests appeared to get annoyed as the kids splashed around. It's like if the pool has been...

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Helpful?
Thank Ingrid L
CrownHotelsGM, Front Office Manager at Crown Promenade Perth, responded to this review

Dear Ingrid L, Thank you for your review. I am sorry to learn that your stay did not meet your expectations and I appreciate you taking the time to provide us with your valuable feedback. Your comments regarding Market & Co have been shared with our Restaurant Manager; I would like to apologise for any inconvenience. We do hope to...

Perth, Australia
Reviewed 2 days ago NEW

stayed for just 1 night ,very nice,nice room with complementary sparkling wine ,comfy bed and lovely breakfast,only downfall really strong sewage smell around the pool but overall very nice hotel and will definitely return

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Helpful?
Thank ken l
Reviewed 5 days ago NEW

This was a repeat visit having stayed here four or five times last year and prior to that but was really impressed with the increase in focus on customer service this time (I had commented on a couple of things I wasn't happy with last year, in the Crowns online surveys and it looks like they took it to heart)....

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Helpful?
Thank Richard W
CrownHotelsGM, Front Office Manager at Crown Promenade Perth, responded to this review

Dear Richard W, Thank you for the excellent review and for choosing to stay with us again. I was delighted to learn that you enjoyed your recent visit and was particularly pleased to note your comments regarding our "exceptional" customer service. I take great pride in my hard working​ team and will ensure your kind words are shared with them....

Perth, Australia
Reviewed 1 week ago via mobile

We had a great sized room or Suite and two loo's - fabulous. Bed was very comfy but hated the feather pillows- as it was only a one night stay, we made do. We had a slight view which also nice, not a lot of views from the low rise Crown Promenade. Bathroom was excellent. Two TV's also good, comfy...

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Helpful?
1Thank Vicar43
ErinClise, Business Centre Coordinator at Crown Promenade Perth, responded to this review

Dear Vicar43, Thank you for taking the time to write a review of Crown Promenade Perth on Tripadvisor. Wonderful to read that you enjoyed your stay with us and that you were able to fully experience all that our suites have to offer. I have passed on your feedback regarding breakfast to the relevant department, however if you would like...

Perth, Western Australia, Australia
Reviewed 1 week ago via mobile

Enjoyed my stay at Crown, with ease of access to a number of eateries, the casino and nightlife. Great home base for a good night out at Crown without the crazy price tag, room is updated and comfortable appointed with all the amenities you would need. Much better to stay and play then have to get a taxi home at...

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Helpful?
Thank Cassandra B
ErinClise, Business Centre Coordinator at Crown Promenade Perth, responded to this review

Dear Cassandra B, Thank you for writing a review of Crown Promenade Perth on Tripadvisor. Lovely to read of your pleasant stay with us and that you were able to experience all that Crown has to offer - glad you enjoyed. We hope we have the chance to welcome you back again soon. Kind regards, Erin Clise Business Centre Coordinator...

Waroona, Western Australia, Australia
Reviewed 2 weeks ago

I have stayed here a few times before but they have definitely lifted their game, with beautiful macarons on the desk at check-in, lovely clean rooms, comfortable beds and then to top it off a free bottle of bubbly and free bottled water. If I had to pick a negative it would be the pillows too soft for me but...

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Helpful?
Thank Amanda P
ErinClise, Business Centre Coordinator at Crown Promenade Perth, responded to this review

Dear Amanda P, Thank you for taking the time to review Crown Promenade Perth on Tripadvisor. It is wonderful to read that we were able to impress you at Promenade, in particular the comfortable beds that were specially commissioned for us - so glad you enjoyed. We look forward to having the pleasure of welcoming you back soon. Kind regards,...

Sydney, Australia
Reviewed 2 weeks ago via mobile

Stayed at the crowne several times for work. This time I was given early check in and upgrade to a spa suite - thank your Crowne 😄 rooms are super clean and the beds extra comfy. Reception staff always helpful. Nice being able to walk to any of the restaurants in the Casino. Don't really rate market and co for...

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Helpful?
Thank TanSea
ErinClise, Business Centre Coordinator at Crown Promenade Perth, responded to this review

Dear TanSea, Thank you for reviewing Crown Promenade Perth on Tripadvisor. Lovely to read that you enjoyed your stay with us and that you had the chance to experience one of our Spa Suites - they really do add that extra bit of luxury don't they? Your comments regarding Food & Beverage will be passed on to the relevant team....

Perth, Australia
Reviewed 2 weeks ago

We have recently stayed here again to enjoy a night away with a chance to go to the casino and have a meal and drinks without having to drive home. The service as always was excellent. Our room was really clean and spacious and had everything we needed. We will definitely stay here again.

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Helpful?
Thank JenandbrianPerthWA
ErinClise, Business Centre Coordinator at Crown Promenade Perth, responded to this review

Dear JenandbrianPerthWA, Thank you for writing a review of Crown Promenade Perth on Tripadvisor. I am very pleased to read that you enjoyed your stay with us. Your lovely comments regarding service will be shared with the team. Looking forward to having you at Promenade again in the future. Kind regards, Erin Clise Business Centre Coordinator Crown Promenade Perth erin.clise@crownperth.com.au

Perth, Australia
Reviewed 3 weeks ago

Booked a ‘Superior King Suite with Balcony’ at Crown Promenade for a special occasion. Arrived just about 3:10pm to be informed our room wasn’t ready yet. Front desk girl (who seemed quite new at the job) said she would call / text me when room was ready (my mobile number was confirmed). As it was a very humid day we...

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Helpful?
Thank Kerry M
west australia
Reviewed 3 weeks ago

room for two, small rooms , lucky it had a balcony and the only room facing eve night club with a balcony, on level 8. so sat on the balcony and watched the world go by. rooms was clean, bright, modern, stayed here when it was Holiday Inn. cancelled the room as I was first charged $488 a night for...

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Helpful?
Thank grahamWestAustralia

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
Crown Promenade is one of the city’s newest hotels offering exceptional central accommodation in Perth. Spanning eight floors with 291 contemporary guest rooms, the hotel boasts stylishly appointed interiors in a variety of configurations including spa rooms and suites. ... more   less 

Additional Information about Crown Promenade Perth

Address: Great Eastern Highway, Burswood, Perth, Western Australia 6100, Australia (Formerly Holiday Inn Burswood)
Region: Australia > Western Australia > Greater Perth > Perth > Burswood
Price Range: $200 - $311 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crown Promenade Perth 4*
Number of rooms: 291
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, TravelClick and Agoda so you can book your Crown Promenade Perth reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Burswood Hotel Perth
Burswood Holiday Inn
Holiday Inn Perth
Perth Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Crown Promenade Perth staff and other travellers.
10 questions
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Brighton, United Kingdom
North Yorkshire, United Kingdom
1 month ago
8 months ago

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Questions? Get answers from Crown Promenade Perth staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floor room overlooking the golf course as the views are great and the rooms are quieter, even the lower level rooms are quiet”
 of 5 bubbles F5422NNrichardw, 22 Feb 2017 | Read review
“Higher floors are better, but away from the lifts (our room was right next to lifts)”
 of 5 bubbles 149kerrym, 5 Feb 2017 | Read review
“balcony for extra room I think most balcony's face the pool ?”
 of 5 bubbles grahamWestAustralia, 5 Feb 2017 | Read review
“We stayed in room 744. It was close to Eve nightclub. You could hear the music from the night club which went well into the morning.”
 of 5 bubbles beenthere556, 21 Jan 2017 | Read review
“ask for a view”
 of 5 bubbles 639janeta, 18 Jan 2017 | Read review
5 of 5