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Crown Promenade Perth

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883 Reviews from our TripAdvisor Community

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Showing 875: English reviews
Bunbury, Australia
Reviewed yesterday NEWvia mobile

Have stayed here twice and both times received terrible customer service. The first time a staff member was outright rude when we checked in at reception and the second time they charged us multiple times on different cards and also made promises about giving 1/2 price accommodation for one night due to previous issue then they turned around and advised...

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Helpful?
Thank juliarose29
Brisbane, Australia
Reviewed 2 days ago NEWvia mobile

I can't fault this hotel. Lovely clean, modern rooms. All the facilities you need. Lots of eating options with all the restaurants around. Free parking if you don't mind a 5 minute walk. Can get a bit confusing trying to find places so grab a map from reception Helpful and friendly staff.

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Helpful?
Thank Alex W
ErinClise, Business Centre Coordinator at Crown Promenade Perth, responded to this review

Dear Alex W, Thank you for reviewing Crown Promenade Perth on Tripadvisor. It is wonderful to read that you enjoyed your stay with us. Your comments regarding staff will be passed on to the team, we love to know that we are delivering on our service promises. We hope to welcome you back to Promenade soon. Warm regards, Erin Clise...

Perth, Australia
Reviewed 3 days ago NEW

our twin was room very comfortable and quiet. we had room service for breakfast and it arrived on time and was yummy. All the staff were extremely friendly and helpful and nothing was too much trouble. we really enjoyed our stay

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Helpful?
Thank Janet A
ErinClise, Business Centre Coordinator at Crown Promenade Perth, responded to this review

Dear Janet A, Thank you for writing a review of Crown Promenade Perth on Tripadvisor. We are so pleased that you enjoyed your stay with us and we thank you for your lovely comments about room service and staff. Looking forward to seeing you at Promenade again soon. Warm regards, Erin Clise Business Centre Coordinator Crown Promenade Perth erin.clise@crownperth.com.au

Perth, Western Australia, Australia
Reviewed 4 days ago NEW

Stayed two nights over New Year room was fantastic nice big soft bed best night sleep I've had for months. Booking in was fast and easy the staff were very friendly & very helpful. So handy for the theatre with only 40 metres walk back to your room. So near to the casino & music but didn't hear a sound...

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Helpful?
Thank Alan F
ErinClise, Business Centre Coordinator at Crown Promenade Perth, responded to this review

Dear Alan F, Thank you for reviewing Crown Promenade Perth on Tripadvisor. So glad to read that you could celebrate New Year's with us and that you enjoyed your stay. Delighted that you had such a great night's sleep - our beds are specially commissioned for us to promote comfort and relaxation. Thank you once again for your lovely comments...

Reviewed 5 days ago NEW

We came to enjoy a show and took full advantage of being 'on ground'. Arrived, parked, got to room, shared lunch with a friend visiting from interstate and then watched the show..all in easy walking distance. After show enjoyed a drink and dinner with family. Stayed overnight and made a quick getaway for home in regional WA. Overall: good service,...

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Helpful?
Thank Emma F
ErinClise, Business Centre Coordinator at Crown Promenade Perth, responded to this review

Dear Emma F, Thank you for taking the time to review Crown Promenade Perth on Tripadvisor. Wonderful to read that you enjoyed your weekend with us and you were able to experience so many aspects of the Crown Complex. Thank you for your feedback regarding lunch options, your comments will be passed on to the team. We hope to welcome...

Perth, Australia
Reviewed 6 days ago NEW

This is a great hotel for our one night stay in Perth. We stayed here for the night to celebrate our 30th wedding anniversary. Check in was quick and the hotel fabulously gave us a complimentary bottle of champagne to make our stay even better. The room was modern with plenty of room and was very clean. The staff were...

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Helpful?
Thank Sharon B
ErinClise, Business Centre Coordinator at Crown Promenade Perth, responded to this review

Dear Sharon B, Thank you for reviewing Crown Promenade Perth on Tripadvisor. Congratulations on your wedding anniversary! We are delighted that you chose to spend it with us and that you were able to enjoy some bubbles to celebrate. Your lovely feedback will be passed along to the staff. Hopefully we will see you at Promenade for another special occasion!...

Madeley
Reviewed 1 week ago via mobile

Overall staff - 5 stars Hotel room very clean and modern Pool area is very basic compare to crown metropol hotlel but of course price is a lot cheaper per night. Location is close to all casino facilities and night life. City Centre is 10 minutes by taxi and free parking is located on site.

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Helpful?
Thank danielkJ7592DA
ErinClise, Business Centre Coordinator at Crown Promenade Perth, responded to this review

Dear danielkJ7592DA, Thank you for reviewing Crown Promenade Perth on Tripadvisor. Your lovely comments are very well received and will be passed on to the team. We hope to welcome you back to the hotel soon. Kind regards, Erin Clise Business Centre Coordinator Crown Promenade Perth erin.clise@crownperth.com.au

Brisbane, Australia
Reviewed 1 week ago

This is a nice hotel next to a casino, rooms are modern, specious and on the surface clean. More thoroughly inspected it can been seen that they skip lots of corners when it comes to cleaning but all in all rooms are of a good standard. Hotel is well away from anything else but casino, so if you don't have...

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Helpful?
1Thank Miseryolo
ErinClise, Business Centre Coordinator at Crown Promenade Perth, responded to this review

Dear Miseryolo, Thank you for your review of Crown Promenade Perth on Tripadvisor. Glad to read that you enjoyed your stay with us, your comments will be passed on to the relevant teams. We hope to welcome you to the hotel again soon. Kind regards, Erin Clise Business Centre Coordinator Crown Promenade Perth erin.clise@crownperth.com.au

Brisbane, Australia
Reviewed 2 weeks ago

Only had one night here but would have been happy to stay for longer. The room was quite roomy, 2 queen size beds, very tastefully furnished and clean. Bathroom modern, clean and pleasant to use. A bonus having the magnified mirror. Block out curtains, yes! Very good sound-proofing. A great nights sleep! A few problems with the key cards not...

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Helpful?
Thank Jill W
ErinClise, Business Centre Coordinator at Crown Promenade Perth, responded to this review

Dear Jill W, Thank you for reviewing Crown Promenade Perth on Tripadvisor. It is wonderful to read of your enjoyable stay with us and we hope to welcome you back soon. Kind regards, Erin Clise Business Centre Coordinator Crown Promenade Perth erin.clise@crownperth.com.au

Perth, Western Australia, Australia
Reviewed 2 weeks ago via mobile

My husband and I recently stayed at the Crown Promenade for a Christmas gift to each other. It's so much cheaper than the Crown Metropol and yet has the same comforts. It's a short walk to the Crown Casino and restaurants. The staff are very attentive and welcoming. The room was lovely, clean and fresh. Views were very nice. We...

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Helpful?
Thank Lyn D
ErinClise, Business Centre Coordinator at Crown Promenade Perth, responded to this review

Dear Lyn D, Thank you for taking the time to review Crown Promenade Perth on Tripadvisor. Lovely to read of your enjoyable stay with us, your comments regarding staff will be passed on to the team. Looking forward to welcoming you back soon. Kind regards, Erin Clise Business Centre Coordinator Crown Promenade Perth erin.clise@crownperth.com.au

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
Crown Promenade is one of the city’s newest hotels offering exceptional central accommodation in Perth. Spanning eight floors with 291 contemporary guest rooms, the hotel boasts stylishly appointed interiors in a variety of configurations including spa rooms and suites. ... more   less 

Additional Information about Crown Promenade Perth

Address: Great Eastern Highway, Burswood, Perth, Western Australia 6100, Australia (Formerly Holiday Inn Burswood)
Region: Australia > Western Australia > Greater Perth > Perth > Burswood
Price Range: $190 - $307 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crown Promenade Perth 4*
Number of rooms: 291
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Travelocity and TravelClick so you can book your Crown Promenade Perth reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Burswood Hotel Perth
Burswood Holiday Inn
Holiday Inn Perth
Perth Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Crown Promenade Perth staff and other travellers.
10 questions
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Brighton, United Kingdom
North Yorkshire, United Kingdom
17 days ago
7 months ago

See all questions (10)

Questions? Get answers from Crown Promenade Perth staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a view”
 of 5 bubbles 639janeta, 18 Jan 2017 | Read review
“Large standard room was excellent.”
 of 5 bubbles AlanF989, 17 Jan 2017 | Read review
“Perhaps ask for a room that doesn't overlook the huge car park.”
 of 5 bubbles 11jillw, 6 Jan 2017 | Read review
“I like the Casino side due to Health reasons but any room is fantastic we have been right up to the Spa rooms they are lovely .”
 of 5 bubbles TrishW807, 3 Jan 2017 | Read review
“I stayed on floor 7 and 8 both rooms excellent and could see the Swan River”
 of 5 bubbles tezzone303, 17 Dec 2016 | Read review
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