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BEST WESTERN of Birch Run/Frankenmuth

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BEST WESTERN of Birch Run\/Frankenmuth
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840 Reviews from our TripAdvisor Community

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Showing 838: English reviews
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Reviewed 1 week ago via mobile

We stayed here while in town for business. The staff was extremely nice and helpful. Our room was very old and outdated, however we understand they are completely updating their facility - so don't rule them out!!!!

Thank Kristi W
Reviewed 24 July 2016

This BW is currently being remodeled. When we arrived at the hotel, we noticed the rows of motel rooms with exterior doors and the exterior getting a fresh coat of stucco. The room rate for our room was low enough that we were okay with getting a room here. We checked in and the lobby was shrouded in drop cloths,...

Review collected in partnership with Best Western
Thank DrummerElders
About Hotel's Favourite Review
BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. WOW! Our staff was ecstatic to hear you enjoyed your stay here with us! We cannot thank you enough for the wonderful comments about our hotel and staff! I am happy to hear our remodel did not take away from your stay being a enjoyable one....

A TripAdvisor Member
Level Contributor
4 reviews
1 helpful vote
Reviewed 1 week ago

Young lady at check in was very professional even though women ahead of me in line were giving her a hard time. Gentleman serving breakfast in the morning was very nice. It was hard to get beverages with breakfast. Should be serve yourself if no one is going to be actively serving them.

Review collected in partnership with Best Western
Thank A TripAdvisor Member
Drummond Island
Reviewed 2 weeks ago

Close to shopping and the renovations should make this a perfect little gem! The pool and spa were clean and in working order. The staff was very courteous and helpful. The only downside was that the ice machine was pretty far away and we had to go outside to access the pool.

Review collected in partnership with Best Western
Thank Nicole C
Sterling Heights, Michigan
Reviewed 2 weeks ago

called ahead -told them late check in-no problem. everyone extremely helpful and friendly. Will go back also tell friends. Close to shopping. Manager on site and willing to greet people. Pool area clean. even though they are remodeling they keep every thing running smooth. Employees always helpful. That hotel makes you not want to leave. They strive to make it...

Review collected in partnership with Best Western
Thank patbN8324OT
Swartz Creek, Michigan
Reviewed 2 weeks ago

Hot tub was to hot and the jets were barely working. Staff friendly. The location near restaurants and shopping is excellent. There are several activities nearby during the summer. Rooms were very clean. Only problems were with housekeeping staff.

Review collected in partnership with Best Western
Thank Linda G
Canton, Michigan
Reviewed 2 weeks ago

Everyone was very helpful and super nice,pizza was great, Sangria's were amazing😊 breakfast was delicious they had eggs, bacon ,hash brown the pool/hot tub was nice.I will definitely stay here again,thank you

Review collected in partnership with Best Western
Thank 342merandat
Reviewed 3 weeks ago

Clean rooms, close to everything, very caring Staff! Great value for money, Nice food, Friendly employees who does whatever it takes to make you happy. Hope after construction / renovation which is going on will be be even great.

Review collected in partnership with Best Western
Thank Malaki N
Lake Orion
Reviewed 4 weeks ago

The hotel was under construction. The staff there seem to not care as much as they should have about the issues that we had with the mold in the hot tub in our room. The breakfast people who were working it seemed to care about their gas but were more willing to chitchat with everybody and not pay attention to...

Review collected in partnership with Best Western
Thank W6998LUbryanm
Toledo, Ohio
Reviewed 4 weeks ago via mobile

You get what you pay for. Room was ok. Clean too. Price is right....Service a little slow. Waited for extra pillows hours later after repeated requests and promises. They did arrive. Lots of smokers on all sides. Told room was too small for a rollaway even though we requested it in the reservation and would have had to switch rooms...

Thank Johnnyviolin

54 photos of this hotel

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All Traveller Photos (53)
Room/Suite (13)
Bathroom (6)
Hotel & Grounds (7)
Dining (3)
Pool/Beach Area (2)
Family/Play Areas (1)
Other (21)

Management photos: Courtesy of the property manager

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  • Pool
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about BEST WESTERN of Birch Run/Frankenmuth

Address: 9087 Birch Run Road, Birch Run, MI 48415
Region: United States > Michigan > Birch Run
Price Range: $85 - $175 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN of Birch Run/Frankenmuth 2.5*
Number of rooms: 107
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Also Known As:
Best Western Of Birch Run / Frankenmuth Hotel Birch Run
Best Western Birch Run
Birch Run Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN of Birch Run/Frankenmuth staff and other travellers.
4 questions
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Questions? Get answers from BEST WESTERN of Birch Run/Frankenmuth staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 104 inside courtroom, lots of windows large room.”
smoo1956, 20 Feb 2017 | Read review
“Possibly staying in the front section may be better, unsure.”
richardaB9291PQ, 7 Jan 2017 | Read review
“Some rooms you enter from a hallway, some from the outside, I guess it would be personal preference.”
juliesroom2, 1 Jan 2017 | Read review
“They have pet-friendly rooms upon request”
igor948, 1 Jan 2017 | Read review
“If using the pool/hot tub area, ask for a room in the main building.”
mandyr453, 29 Dec 2016 | Read review
5 of 5