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I booked the hotel for me and my family. When we arrived, we found the air conditioning unit to be non-working. The outside door would not close properly and would constantly beep throughout the night. When I asked maintenance to repair it they said "you...More
Our room was on the second floor - no elevator. Not a deal breaker unless you really need one. Our room had vinyl floors which felt cleaner than carpet. The bath tub had black around the tub and was kinda gross.
The beds were ok.......More
Thank Karen H
Response from CaseyStrawmier, General Manager at Red Roof Inn Benton Harbor St. JosephResponded 1 week ago
Hello Thank you for writing a review. We really appreciate the feedback. Hope to see you on your next visit to Benton Harbor.
Carpet not vacuumed. Bathroom dirty and old. Toilet seat looked like someone was using it to cut lumber. Sink and dressers were newer. Beds were fairly comfortable. The a/c unit was fairly quiet. Neighbors- not so much. Had to ask for towels so we could...More
Response from CaseyStrawmier, General Manager at Red Roof Inn Benton Harbor St. JosephResponded 2 weeks ago
Hello. Thank you for taking time out to writing a review. I want to apologize for your stay not being as comfortable as it should of been. We want every guest to feel welcomed and this did not happen in your case. We are very...More
Pros: comfortable beds and quiet. Air conditioner worked great. Front desk staff were very inviting.
Cons: Dirty old bathrooms. Bathrooms are in desperate need for renovation. Water in tub fills up to ankles when showering. Room smells musty. Location is shady. Didn't feel safe.
Thank Gabriella K
Response from CaseyStrawmier, General Manager at Red Roof Inn Benton Harbor St. JosephResponded 4 weeks ago
Hello. I am glad to hear your stay was comfortable. We became under new management last year and they have been working very hard with the renovation. Unfortunately the tubs have not been done yet. Thank you very much for your review.
I read lots of reviews here. Most said that this motel was clean. It was not. When we checked in there was a sign stating that there would not be any refunds after checking in, no matter what. There was a line on the room...More
Response from CaseyStrawmier, General Manager at Red Roof Inn Benton Harbor St. JosephResponded 14 August 2017
Hello. I would like to start by thanking you for writing a review. We as a team want to make sure your stay is as comfortable as it can be. It is very disappointing to hear your stay was not as good as it should...More
USD 65 - USD 125 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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