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Sure, there is some mud in the parking area, and some potholes, and the cafeteria lacks in vegetarian choices, BUT the staff is super friendly, the chair lift operators are well trained and fun. What is better than skiing in tolerable temperatures with sun on...More
First time at this resort and it will not be the last. We went at a good time, winter. The ski trails were nice, the tubing and snowboarding was great. Our room was nice and the staff was warm and friendly. The next time I...More
We loved the apartment we stayed in. It was clean with lots of amenities. No complaints there. The golf course has spectacular views. But the surrounding area near the main building was not well kept. To get to the garbage cans to throw out the...More
For close to $500 for 2 nights, we were given a room in the basement level on the back of the building, with a view of the indoor pool and the ski lift gears!. We had vulgar, loud, obnoxious neighbors all through the night and...More
Lets start with the positives:
Hotels rooms have been updated recently and the rooms were in excellent shape. Housekeepers kept it clean, WIFI worked fine, Good selection on TV. Fridge attempted to freeze our beverages but the fact it as provided was well appreciated. The...More
USD 74 - USD 250 (Based on Average Rates for a Standard Room)
Number of rooms
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First of all I know this was 2 years ago, I would like to know how the Managment team at Schuss Village-Shanty Creek Resorts hadled this customer complaint. It has not been our experience but I have some of these things have happend to others that have stayed here:
“IF YOU LIKE TERRIBLE TREATMENT...STAY HERE!”
Reviewed October 25, 2012 via mobile
Wanted to let you know that my husband & I checked out late last night. We have since checked into The Grand Traverse Resort & Spa.
We purchased a Groupon for your hotel. We had planned to stay for four nights.
Sunday when we arrived my husband spoke to the front desk about our upgraded room's maintenance issues. These concerns were taking care of promptly on Monday Morning.
1) Furnace Filter had not been changed since May of 2012
2) Fan in the bathroom broken
3) Hair Dryer not working (Resulted in my hair being wet for dinner in your restaurant)
4) Spa Tub would not drain. Water sat in the tub till maintenance could come the following morning.
Yesterday, we orderd room service. We left the room around noon, came back around 6pm. When we arrived back to the room. Our meals were sitting in the hallway across from our room. Six Hours later.
I called the front desk, spoke with a front desk girl ******* (actual name omitted from email) She was difficult to speak too, was the most rude ,unprofessional individual I have encountered in a long time. During our conversation she told me that WE seemed to have allot of issues with our stay, AND how did we know that was our food in the hallway? I then asked her to call the hotel manager at home ... She said SURE & HUNG UP ON ME! I called her back told her to get the tray & did not appreciate her sarcastic tone. My husband & I took a nap found THE SAME TRAY IN THE HALLWAY 3 HOURS LATER. WE CHECKED OUT @ 10 PM AT NIGHT!!! This was the ABSOLUTE WORST EXPERIENCE I HAVE EVER ENCOUNTERED!!!!
I have been a regional manager in the service industry for over 15 years. This is simply NOT how you do business. I want some compansation for this unbelievable experience. I also feel this young lady who is running your front desk should have repercussions to deal with Customer Service training to start with! I would love to discuss further in detail if you so choose. I have contacted Groupon about this dreadful stay.
Thank-you for your time advance!
(No management is on premises when GM goes home for the day)
This email was sent to the GM & Director of operations at this resort. NO CALL BACK FROM EITHER GENTLEMAN. Groupon However did contact me & compensated us for the terrible treatment & stay. Won't EVER do business with this resort!
GROUPON IS A STAND UP CUSTOMER SERVICE BASED COMPANY! THANK-YOU GROUPON!!!!
Stayed October 2012 Value
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Ask CHS1208 about Schuss Village-Shanty Creek Resorts
17 January 2015|
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"Avoid the basement rooms (100#) at all cost. Bugs, noise, horrible!"