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All reviewsbreakfast hostessfront deskray of sunshinecable providerroom was cleanone nightlarge mallpattiesexceptional customer servicecold foodsmotorcycle tripwafflesthird floorcontinental breakfastcommon areasvery nice place to stayevery morning
The Fairfield Inn in Bay City is an older hotel, so sometimes the quality of the rooms leaves a little to be desired. But one constant ray of sunshine at the Fairfield Inn is the breakfast hostess: Carol. I stay at this hotel frequently, and...More
Response from Stephanie M, General Manager at Fairfield Inn Bay CityResponded 20 October 2017
Thank you for your review. Our staff prides itself on delivering a memorable stay. We are glad Carol was able to brighten your stay. We apologize for the undesirable aspects of your stay. We hope you give us a chance at redemption in...More
Todd and Carol were extremely helpful and friendly. They are knowledgeable about the Marriott rewards points, the healthy choices for breakfast, and the surrounding area. I enjoyed the clean rooms and the hot breakfasts.
Response from Stephanie M, General Manager at Fairfield Inn Bay CityResponded 1 October 2017
Thank you so much for your kind review. We are so pleased our staff made your visit memorable. I will be sure to pass along that their hard work has made an impact. We look forward to seeing you again in the future.
The hotel was in a good location for restaurants and shopping and close to town. The common areas, grounds and rooms were clean. After a long drive/flight/drive, Todd was very kind and welcoming in checking me in and giving me local restaurant recommendations to visit...More
Response from Stephanie M, General Manager at Fairfield Inn Bay CityResponded 27 September 2017
Thank you so much for your kind review. Our staff takes great pride in the service they provide. We are very proud of them and will be sure to pass along the positive impact Todd made during your stay. Safe travels
Rooms need major updating and I hate the old and clunky HVAC system. No thermostat. Hotel lacks a workout room and nothing was offered as far as local gyms. Also, no closets, just a bar on the wall with old hangers. Pool was way too...More
Response from Stephanie M, General Manager at Fairfield Inn Bay CityResponded 8 September 2017
Thank you for taking the time to post a review regarding your stay. We are apologetic you were disappointed with our heating and cooling systems in our rooms. For future reference there is a thermostat on the units. We also express regret our closets do...More
We stayed on the top floor and the room was very quiet. The breakfast was good and there were a variety of items to choose from. The pool is indoors, but we didn't have time to use it. We enjoyed our stay there on our...More
Response from Stephanie M, General Manager at Fairfield Inn Bay CityResponded 7 September 2017
Thank you for taking the time to review our hotel. We are so happy you enjoyed our breakfast. Next time hopefully you will be able to take advantage of the pool. Hope to see you again in the future.