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Holiday Inn Express Worcester Downtown

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Holiday Inn Express Worcester Downtown
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200 Reviews from our TripAdvisor Community

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Showing 194: English reviews
Plainfield, Connecticut
Reviewed 1 week ago

We booked here because of it's proximity to the DCU Center, we were going to a concert. This hotel is so easy to get to, right off of exit. Check in was fast and smooth. Room was nice, beds comfortable. Very clean. Keurig machine in the room. They also have a coffee bar in the lobby. There is a 99...

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Helpful?
Thank Deniseb62
Peter D, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

We are very happy to learn that your visit was a great experience. You touched upon all of the hotel's features and staff that make our hotel successful. Our location, our staff and our brand allow us to provide an exceptional guest experience. We thank you and we hope to see you again. Thanks...

Toronto
Reviewed 2 November 2016

I was here about a year ago and found the hotel rather noisy. However, everything else was fine and while back in the area on business, I over looked the noise and stayed due to its location, which is very good. Everything about this hotel is good, except for the noise; I am surprised other posters haven't mentioned it. I...

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Helpful?
Thank ToSquareBob1
Peter D, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Although we are disappointed that your visit was not up to par we do appreciate the second chance. Given the many guests who have reviewed our room it is infrequent that the exterior noise is disruptive. However, having experienced it twice is significant. I am offering you a return visit to the hotel as our guest. We will be able...

Jackson Heights, New York
Reviewed 26 October 2016 via mobile

Comfortable stop after long drive....clean& modern accommodation.... Courteous assistance....found several food options for dinner......great food in small places....little Italian restaurant Cio Bella....excellent. ....good sleep .....great free breakfast choices in the morning....huge assortment for departure. Would always recommend.

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Helpful?
Thank KathleenMaryPatricia
Peter D, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Thank you for writing about your recent visit to our hotel. We are happy to see that you enjoyed so many of the services and amenities of the hotel. These are the touchpoints that are important to us and to all of our guests. Should you return to Worcester please let me know so I can personally handle the accommodations.

Seattle, Washington
Reviewed 20 October 2016

Has all the things you need for a short visit. The rooms are spacious, great wi-fi, good amenities. The hotel is a bit dated, but in good shape. Often I skip free breakfast at this level of hotel, but the space for eating was on a separate floor from the lobby, which made it more attractive. The choices were typical,...

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Thank Karen N
Bellevue, Ohio
Reviewed 14 October 2016

We really liked this hotel, great location right off the highway. Spacious rooms, we were upgraded to a suite. Loved it! Breakfast was good, staff was friendly. Would definitely stay again if we were in town.

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Thank Kellie K
Bogotá
Reviewed 29 September 2016

The hotel is easily accessible, close to the city center and to the main collegues (one of which was the reason for my visit). Nice parking area, good wifi internet, and a wonderful breakfast! Hope to come back.

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Thank El_Profe_57
Oklahoma City, Oklahoma
Reviewed 26 September 2016

The hotel is not new but is well maintained. Our room was clean and the linens very nice. The staff was extremely helpful and the breakfast was good. I used the fitness center which was very well equipped. Would stay here again.

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Thank pams33
Peter D, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Thank you for your comments about our hotel. It is great to know that you appreciated the way we have maintained our hotel and our staff and amenities. Your comments will be shared with everyone at the hotel - the staff is motivated more when they see the results of their work. Please contact me directly should you return to...

NYC
Reviewed 26 September 2016

This place really needs some attention. Dingy rugs throughout, AC not working, 2 irons - not working. Really annoying as I was trying to get ready for an important work function. What was really aggravating is the computer system not working upon checkout-no receipt for my stay. I called 2 days for it only to be sent a corrupt file...

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Helpful?
Thank czstar
IHGService, Guest Relations Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear czstar, Thank you for your writing us a review. It is regrettable that you did not experience an exemplary hotel stay with us due to issues with your room amenities and unsatisfactory level of staff service. We are very sorry for the inconvenience this has caused. I have sent you a private message in an effort to obtain additional...

New York City, New York
Reviewed 24 September 2016

Hands down, this is the best place to stay in Worcester. Rooms are clean, beds comfortable with excellent pillows. What makes the difference is the General Manager, Peter, who leads his team by example. He is clearly invested in ensuring that the hotel is well maintained and the staff well trained. It's working: the staff goes above and beyond to...

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Helpful?
Thank Jean D
Peter D, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Jean, thank you from all of us here for your generous praise of the hotel. You have hit on all of the things that make the Holiday Inn Express a great place to stay - staff, services, location and ample free parking. We share all reviews with the staff and yours will bring a smile to their faces and motivate...

Syracuse, New York
Reviewed 21 September 2016

We stayed here to attend a John Prine concert at the Hanover Theater .We got to check into our room a bit early and when we got to our room there was a knock at the door .It was Roxie who said sorry to bother you but we were not quite done with your room but no problem she just...

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Helpful?
Thank katherine w
Peter D, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Thank you on behalf of Roxy and the staff for your comments. You must be a true fan to follow John Prine to Worcester. We are happy that you enjoyed our breakfast and the ample free parking. Parking can be difficult with other downtown hotels. We are sharing your remarks with the entire staff and especially Roxy.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Stay in the heart of Worcester at the Holiday Inn Express Worcester Downtown. Enjoy a central location within walking distance from shops, restaurants, and entertainment venues. Catch a hockey game at the DCU Center, view a concert at the Worcester Palladium, or see a show at the Mechanics Hall and Hanover Theatre, all just steps from our hotel.A host of extra amenities await you at our Holiday Inn Express Worcester Downtown. Stay in touch with family and friends with free internet access in all guest rooms and public areas. Enjoy our complimentary Express Start breakfast every morning. With the fitness center and business center, it's easy to keep fit and on top of business on the road. Relax in a guest room and get a fantastic night's sleep on the clean and fresh bed. Host your next business meeting or social event in one of our meeting rooms and enjoy audio/visual equipment. ... more   less 

Additional Information about Holiday Inn Express Worcester Downtown

Address: 110 Summer St, Worcester, MA 01608-1212 (Formerly Hotel Worcester)
Region: United States > Massachusetts > Worcester
Price Range: $162 - $269 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Worcester Downtown 2.5*
Number of rooms: 96
Reservation Options:
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Also Known As:
Hampton Inn Worcester Hotel Worcester
Worcester Hampton Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Worcester Downtown staff and other travellers.
3 questions
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Questions? Get answers from Holiday Inn Express Worcester Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms near the elevators are pretty noisy.”
 of 5 bubbles karennU7653PU, 19 Oct 2016 | Read review
“We enjoyed looking over the city--not on the highway side”
 of 5 bubbles 208katherinew, 20 Sep 2016 | Read review
“I had the best sleep there, mattresses were very comfortable”
 of 5 bubbles Anya330, 9 Sep 2016 | Read review
“easy access central Worcester”
 of 5 bubbles christopherprance, 23 Jul 2016 | Read review
“Ask for the second floor where the breakfast buffet is set up.”
 of 5 bubbles CbeauNewBedford_MA, 14 May 2016 | Read review
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