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Holiday Inn Express Worcester Downtown

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Holiday Inn Express Worcester Downtown
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208 Reviews from our TripAdvisor Community

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Showing 202: English reviews
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Southington, Connecticut
Reviewed yesterday NEWvia mobile

I've probably stayed at this hotel over 15 times in a 7 year span. I alway stay here when attend concerts and conventions either at the palladium or the dcu center. Location is very convenient off the highest and is near a couple different restaurants. Rooms have always been very clean, and staff very friendly. The complimentary breakfast is very...

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Helpful?
Thank chrisfuries
Boston, Massachusetts
Reviewed 5 days ago NEW

I have stayed here several times over the last few months for work.... always weekends . I find this place well managed and clean... the front desk clerk at night ( Saturday) when I check in is very nice and efficient. he always does a great job checking me in and making reservations for the next time. A.M. breakfast hot...

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Thank rgmcq
Peter D, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Thank you on behalf of all of us for your confidence in our hotel. Being consistently on our game is what we strive for and we will continue to deliver everything you need - from a missing toothbrush to a great start to your day. Thank you for continuing to stay with us. Hope to meet you on your next...

New Jersey
Reviewed 12 January 2017 via mobile

Stayed at this Holiday Inn Express and must say that for our 1st visit I was very impressed. Definitely will not hesitate to patronize this hotel group again. From front desk, to housekeeping to the cozy lobby, we could not have expected more. It is obvious that the staff really care that your experience is excellent 😘

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Thank NewJerseyAwaywego
Peter D, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

We thank you for your comments and we are thrilled you were impressed with the staff and our accommodations. The staff does care about your stay and to learn they succeeded motivates them more. We wish you a great year ahead and we look forward to your return.

Reviewed 5 January 2017

I recently stayed here. Claribel, the Front Desk Agent was very hospitable, pleasant and nice. My thermostat wasn't working, I phoned the front desk, she came to my aid and fixed the issue. She deserves an exceptional recommendation for Hospitality school. Thank you Claribel for all of your help last week.

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Helpful?
Thank Julia R
Peter D, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Thank you for your comments about your visit and our associate, Claribel. We love it when we can recognize one of our staff for their service and rest assured she will receive that recognition. I apologize that the thermostat wasn't working immediately. We hope that you will return to the Holiday Inn Express if you travel to Worcester again.

Framingham, Massachusetts
Reviewed 15 December 2016

I was very pleasantly surprised by this hotel. I expected an average place, but the interior was elegant and the room was beautiful! It looked recently remodeled, with up-to-date accommodations for electronics, and a great TV. The beds and bedding were very comfortable, the bathroom was elegant and well-appointed. The free breakfast was the best I've ever had, and I've...

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Helpful?
Thank Trish S
SEFFNER
Reviewed 14 December 2016 via mobile

Special thank you to Peter.Roxy.Iris.Stephanie.Jason They did an excellent job caring For there guest. We had an awesome time.the breakfast is very good with a great many choices, and ready to ear by 6:00 am. The maintenance is well kept and very clean and friendly atmosphere.

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Thank LESLIE G
Carteret, New Jersey
Reviewed 14 December 2016

I would like to say the hotel managers and staff were very attending very hospitable to us all in my party, rooms 324,322,321. We had great time In our wedding block.Everything was well maintained and clean.The break fast alone would have us coming over and over beacause of the great a t choices we had to choose from. I have...

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Thank floles1
Birmingham, United Kingdom
Reviewed 8 December 2016 via mobile

It doesn't really matter where you go it all boils down to the people. From the General Manager Peter Angelo to the ladies who helped keep my room clean the team at this hotel were wonderful. They went out of their way to make sure that I was cared for. The room was quiet and comfortable , with free internet...

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Thank ElaineM007
Peter D, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

We are thankful and humbled by your appreciation of your stay. We all wish you could have stayed longer as well! So many of the benefits we offer are guests are things you wrote about and enjoyed. That means are on the right track. Yours comments about our staff is what is most important to us. We appreciate it and...

Plainfield, Connecticut
Reviewed 26 November 2016

We booked here because of it's proximity to the DCU Center, we were going to a concert. This hotel is so easy to get to, right off of exit. Check in was fast and smooth. Room was nice, beds comfortable. Very clean. Keurig machine in the room. They also have a coffee bar in the lobby. There is a 99...

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Thank Deniseb62
Peter D, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

We are very happy to learn that your visit was a great experience. You touched upon all of the hotel's features and staff that make our hotel successful. Our location, our staff and our brand allow us to provide an exceptional guest experience. We thank you and we hope to see you again. Thanks...

Toronto
Reviewed 2 November 2016

I was here about a year ago and found the hotel rather noisy. However, everything else was fine and while back in the area on business, I over looked the noise and stayed due to its location, which is very good. Everything about this hotel is good, except for the noise; I am surprised other posters haven't mentioned it. I...

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Thank ToSquareBob1
Peter D, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Although we are disappointed that your visit was not up to par we do appreciate the second chance. Given the many guests who have reviewed our room it is infrequent that the exterior noise is disruptive. However, having experienced it twice is significant. I am offering you a return visit to the hotel as our guest. We will be able...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Stay in the heart of Worcester at the Holiday Inn Express Worcester Downtown. Enjoy a central location within walking distance from shops, restaurants, and entertainment venues. Catch a hockey game at the DCU Center, view a concert at the Worcester Palladium, or see a show at the Mechanics Hall and Hanover Theatre, all just steps from our hotel.A host of extra amenities await you at our Holiday Inn Express Worcester Downtown. Stay in touch with family and friends with free internet access in all guest rooms and public areas. Enjoy our complimentary Express Start breakfast every morning. With the fitness center and business center, it's easy to keep fit and on top of business on the road. Relax in a guest room and get a fantastic night's sleep on the clean and fresh bed. Host your next business meeting or social event in one of our meeting rooms and enjoy audio/visual equipment. ... more   less 

Additional Information about Holiday Inn Express Worcester Downtown

Address: 110 Summer Street, Worcester, MA 01608 (Formerly Hotel Worcester)
Region: United States > Massachusetts > Worcester
Price Range: $162 - $303 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Worcester Downtown 2.5*
Number of rooms: 96
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Also Known As:
Hampton Inn Worcester Hotel Worcester
Worcester Hampton Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Worcester Downtown staff and other travellers.
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Questions? Get answers from Holiday Inn Express Worcester Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“no issues with any rooms above 1st floor”
 of 5 bubbles rgmcq, 21 Feb 2017 | Read review
“My room was right next to the parking lot, but I didn't hear any noise, which was a nice surprise.”
 of 5 bubbles 280trishs, 14 Dec 2016 | Read review
“Rooms near the elevators are pretty noisy.”
 of 5 bubbles karennU7653PU, 19 Oct 2016 | Read review
“We enjoyed looking over the city--not on the highway side”
 of 5 bubbles 208katherinew, 20 Sep 2016 | Read review
“I had the best sleep there, mattresses were very comfortable”
 of 5 bubbles Anya330, 9 Sep 2016 | Read review
5 of 5