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Holiday Inn Express Hotel & Suites Westfield

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Holiday Inn Express Hotel & Suites Westfield
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159 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites Westfield
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Showing 158: English reviews
Toms River, New Jersey
1 review
Reviewed 8 November 2015

Not Clean, not quiet,not nice decor, not worth the price. That's it in a Nutshell 😖 I requested a room Not Near the Elevator. What did I get a room right next to the elevator. Next I was switched to a room next to The Restrooms, Employee Lounge, and Vending Machine Area. I have insomnia!!!! Needless to say- Not a... More 

Thank Marie F
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Guest, Thank you so much for taking the time to provide us with feedback from your recent stay. I would like to extend our sincerest apologies with regards to the inconveniences you had encountered while staying with us. I can assure you that your comments have been documented and will be utilized. We take a great deal of pride... More 

New York
Level Contributor
70 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 21 October 2015

The king suite was well appointed, the bathroom fixtures were nice and it was clean. The WiFi in a room next to the elevator could be pokey and subject to bursts of being non-responsive. The desk light outlets did not appear to work although there was a wall-mounted duplex outlet immediately behind them. There was no clock in the room.... More 

Thank Conraveler
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Conraveler, Thank you very much for taking the time to share your thoughts and comments about your stay with us. We are glad that you found our suites to be well appointed. However, we would like to apologize for the less than satisfactory breakfast experience you had and for falling short of your expectations regarding our room amenities and... More 

Croghan, New York, United States
Level Contributor
10 reviews
Reviewed 15 October 2015 via mobile

Angel was most helpful, professional and accommodating during check-in. The room was spacious and clean. The pool was also clean and well kept. Breakfast had several options, something for everyone. Check-out was a breeze. Staff were very friendly and you can't beat the convenient location to the Mass Turnpike! Would definitely return.

Thank June A
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 October 2015

We stopped here while driving to Boston for a cruise. The location is great since it is just off the Mass Pike. The bed was comfy, the staff was friendly and the complimentary breakfast was GREAT! There is a Friendly’s, an Arby’s and a gas station/mini mart very close by plus there is a Walmart 3 miles away if you... More 

Thank David K
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 August 2015 via mobile

I would like to give praise to the front desk clerk Junior. Had a few issues and he was so attentive and did everything in his power to correct them. Very personable and just a nice guy. He recommended a restaurant to me and I'll be damn, it was great! So good I went back the next night. Holiday inn... More 

1 Thank Ed B
Woburn, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 August 2015

My son and I spent a night here because we had to be at Westfield State early in the morning. The location was great, the rooms were spotless and breakfast was good- a few hot options and a large variety of 'continental' options.

Thank wmt1979
Yorktown Heights, New York
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 July 2015

I was in town for a local cycling event. I chose the hotel for proximity to the event. The room was very clean, the king bed was comfortable, and the noise level was acceptable (my room was across from the employee breakroom so not an issue overnight). With a first-floor room, I was able to bring my bikes into the... More 

Thank Laura K
Vernon, Connecticut
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 July 2015

I set up a room block for my wedding guests at the Holiday Inn Express Westfield. We were a little disappointed with the lack of amenities (no shuttle, no bar, no discounted rate for the wedding couple when our block reserved 15 rooms), but it's location was unbeatable. The staff, including sales manager Arlie, were all friendly and helpful. The... More 

Thank Kara W
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Kara W, Thank you for your feedback and for staying with us. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business with us. We are very happy to read your positive feedback on the friendly and helpful service received from all of our staff. However, we are truly sorry if your... More 

Derry, Pennsylvania
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 21 July 2015

We stayed here on the way to and from a visit to Maine. We chose it because of the location and history with holiday inn express. We have no complaints, the room was clean and comfortable, up to date and met our needs.

Thank jakenbobbie
New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 July 2015 via mobile

I chose this hotel for its proximity to the Mass Turnpike. The AAA rate came to $155.00 after taxes, which seems high for this class of hotel. Yet the bigger issues were the condition of the room, the quality of the mattress and bedding, and strong odors in the room. The carpet was new, yet the room itself was stark,... More 

1 Thank DJbulldognyc
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Guest, Thank you so much for taking the time to provide us with feedback. I would like to extend our sincerest apologies with regards to your stay falling short of expectations. I can assure you that your comments have been document and will be utilized. We truly pride ourselves in delivering a great guest experience and always welcome the... More 

31 photos of this hotel

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Management photos: Courtesy of the property manager

All Management Photos (28)
Hotel & Grounds (8)
Room/Suite (8)
Bathroom (1)
Pool/Beach Area (1)
Dining (4)
Business Centre/Function Rooms (1)
Other (5)
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  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Westfield, Massachusetts Hotel Convenient to the Mass Turnpike The new Holiday Inn Express & Suites in Westfield, MA nestled in the foothills of the Berkshires, offers easy access to I-90 and is just a short drive from the city of Springfield and Bradley International Airport (BDL). The 100% non smoking Holiday Inn Express & Suites is just minutes from the Basketball Hall of Fame, Six Flags New England and Blandford Ski Area, the Holiday Inn Express & Suites Westfieldis perfect for families or individuals who are looking for lodging in Westfield. A short drive will bring you to the Quadrangle in Springfield, home to a variety of museums. For those who love to shop, we are also close to Holyoke Mall. Conveniently located near Atlas Copco, Mestek and General Dynamics as well as Noble Hospital, Amelia Park and Westfield State College. Our Westfield, MA hotel is ideal for business travelers who plan to attend meetings in Westfield. We can host your next event in our meeting room and help you stay connected with our free high-speed Internet access. While lodging in Westfield, MA take the time to enjoy a swim in the heated indoor pool or work out in the fitness center. You can eat well every morning at our free Express Start hot breakfast bar featuring our signature cinnamon rolls. Check out our great Westfield hotel deals and book your stay. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Westfield

Address: 39 Southampton Road, Westfield, MA 01085
Region: United States > Massachusetts > Westfield
Price Range: $139 - $217 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Westfield 2.5*
Number of rooms: 86
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Also Known As:
Holiday Inn Express Hotel And Suites Westfield
Holiday Inn Express Westfield
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Questions & Answers

Questions? Get answers from Holiday Inn Express Hotel & Suites Westfield staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor is usually quietest wherever you go...”
 of 5 bubbles JamesD2013, 17 Oct 2016 | Read review
“Avoid the rooms across from the laundry!”
 of 5 bubbles Galear, 24 Jul 2016 | Read review
“Rooms in the back-right face a main drag for tractor trailers coming off I-90, so can get noisy with them going by every once in a while.”
 of 5 bubbles cmkd_2007, 3 Jul 2014 | Read review
“Remember, the aircon is controlled from the wall and not the device.”
 of 5 bubbles winterson66, 23 Jun 2014 | Read review
“1st floor Kings are very spacious”
 of 5 bubbles BellWildFire, 22 Dec 2013 | Read review
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