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Holiday Inn Express Hotel & Suites Westfield

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Holiday Inn Express Hotel & Suites Westfield
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164 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites Westfield
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Showing 163: English reviews
Norwood, Massachusetts
Reviewed 23 May 2016

We stayed here this past weekend as my daughter was graduating from college. I wasn't expecting a holiday inn to be so updated and clean but it was. We would definitely choose to stay in another holiday inn in the future. We have no complaints, thanks for a great stay!!!

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Helpful?
Thank vicki m
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Guest, Thank you so much for taking the time to provide us with your feedback. I was truly pleased to hear that we had exceeded expectations during your stay with us. We pride ourselves on providing our guests with a great experience. Thank you again for your comments and we hope to have you visit us again soon! Sincerely,...

Smithtown, New York
Reviewed 7 May 2016 via mobile

Rooms were spacious and clean. Not enough tables for breakfast. Food was running out and not replaced as quickly as it should have. No nice views as its off the main highway. Good for a one night stay

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Helpful?
Thank tracey m
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Guest, Thank you so much for taking the time to provide us with your feedback. It was wonderful to hear that you had enjoyed your room accommodations! I would like to extend our apologies with regards to breakfast falling short of expectations and your feedback is greatly appreciated. It is with your valued feedback that we are able to...

Philadelphia, Pennsylvania
Reviewed 18 April 2016

The room was clean. The beds were firm, and I would say too firm had I not slept so well in them. The breakfast left a lot to be desired, dried out eggs, rubbery hard boiled eggs, stale bread, but ok to pick up cereal, yogurt, pancakes, fruit, muffin and coffee. If we weren't out of our room early enough...

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Helpful?
Thank Kristi08
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Kristi08, Thank you for posting a candid feedback from your recent stay with us. It is great to know that you were able to appreciate the cleanliness of our rooms and the convenience of our location. However, I was concerned to see that you were not impressed with the condition of our beds, our breakfast, and our housekeeping services....

North Haven, Connecticut
Reviewed 2 January 2016

Overall not bad . Room was nice . Pool was very nice . Very friendly at front desk . Couple complaints would be TV was too small for room size . Also at least have updated channel guide too . The heater was very loud in room . Breakfast was very good . Nice selection Eggs, pancakes sausage bacon cereal...

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Helpful?
Thank dolfan81771
Asheville, North Carolina
Reviewed 25 November 2015

I traveled to Westfield on business and had an overnight here with a group of coworkers on November 20th. I think this hotel would have been ok if it weren't for the out of control guests that we unfortunately shared our stay with. There were several sports teams that stayed here at the same time, creating a terrible environment for...

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Helpful?
Thank mtwilkins
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear mtwilkins Thank you for taking the time to write a review of your recent stay. It is regrettable that you did not fully enjoy your experience with us due to the noise levels and breakfast served. Please be assured that these concerns will be looked into. I am confident that improvements will be made so we can avoid similar...

Toms River, New Jersey
Reviewed 8 November 2015

Not Clean, not quiet,not nice decor, not worth the price. That's it in a Nutshell 😖 I requested a room Not Near the Elevator. What did I get a room right next to the elevator. Next I was switched to a room next to The Restrooms, Employee Lounge, and Vending Machine Area. I have insomnia!!!! Needless to say- Not a...

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Helpful?
Thank Marie F
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Guest, Thank you so much for taking the time to provide us with feedback from your recent stay. I would like to extend our sincerest apologies with regards to the inconveniences you had encountered while staying with us. I can assure you that your comments have been documented and will be utilized. We take a great deal of pride...

New York
Reviewed 21 October 2015

The king suite was well appointed, the bathroom fixtures were nice and it was clean. The WiFi in a room next to the elevator could be pokey and subject to bursts of being non-responsive. The desk light outlets did not appear to work although there was a wall-mounted duplex outlet immediately behind them. There was no clock in the room....

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Helpful?
Thank Conraveler
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review

Dear Conraveler, Thank you very much for taking the time to share your thoughts and comments about your stay with us. We are glad that you found our suites to be well appointed. However, we would like to apologize for the less than satisfactory breakfast experience you had and for falling short of your expectations regarding our room amenities and...

Croghan, New York, United States
Reviewed 15 October 2015 via mobile

Angel was most helpful, professional and accommodating during check-in. The room was spacious and clean. The pool was also clean and well kept. Breakfast had several options, something for everyone. Check-out was a breeze. Staff were very friendly and you can't beat the convenient location to the Mass Turnpike! Would definitely return.

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Helpful?
Thank June A
Fulton
Reviewed 3 October 2015

We stopped here while driving to Boston for a cruise. The location is great since it is just off the Mass Pike. The bed was comfy, the staff was friendly and the complimentary breakfast was GREAT! There is a Friendly’s, an Arby’s and a gas station/mini mart very close by plus there is a Walmart 3 miles away if you...

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Helpful?
Thank David K
Reviewed 27 August 2015 via mobile

I would like to give praise to the front desk clerk Junior. Had a few issues and he was so attentive and did everything in his power to correct them. Very personable and just a nice guy. He recommended a restaurant to me and I'll be damn, it was great! So good I went back the next night. Holiday inn...

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Helpful?
1Thank Ed B

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Westfield, Massachusetts Hotel Convenient to the Mass Turnpike The new Holiday Inn Express & Suites in Westfield, MA nestled in the foothills of the Berkshires, offers easy access to I-90 and is just a short drive from the city of Springfield and Bradley International Airport (BDL). The 100% non smoking Holiday Inn Express & Suites is just minutes from the Basketball Hall of Fame, Six Flags New England and Blandford Ski Area, the Holiday Inn Express & Suites Westfieldis perfect for families or individuals who are looking for lodging in Westfield. A short drive will bring you to the Quadrangle in Springfield, home to a variety of museums. For those who love to shop, we are also close to Holyoke Mall. Conveniently located near Atlas Copco, Mestek and General Dynamics as well as Noble Hospital, Amelia Park and Westfield State College. Our Westfield, MA hotel is ideal for business travelers who plan to attend meetings in Westfield. We can host your next event in our meeting room and help you stay connected with our free high-speed Internet access. While lodging in Westfield, MA take the time to enjoy a swim in the heated indoor pool or work out in the fitness center. You can eat well every morning at our free Express Start hot breakfast bar featuring our signature cinnamon rolls. Check out our great Westfield hotel deals and book your stay. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Westfield

Address: 39 Southampton Road, Westfield, MA 01085
Region: United States > Massachusetts > Westfield
Price Range: $151 - $247 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Westfield 2.5*
Number of rooms: 86
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Also Known As:
Holiday Inn Express Hotel And Suites Westfield
Holiday Inn Express Westfield
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Questions & Answers

Questions? Get answers from Holiday Inn Express Hotel & Suites Westfield staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 318 was larger than others in our party”
 of 5 bubbles NYYanks1974, 20 Jan 2017 | Read review
“Top floor is usually quietest wherever you go...”
 of 5 bubbles JamesD2013, 17 Oct 2016 | Read review
“Avoid the rooms across from the laundry!”
 of 5 bubbles Galear, 24 Jul 2016 | Read review
“Rooms in the back-right face a main drag for tractor trailers coming off I-90, so can get noisy with them going by every once in a while.”
 of 5 bubbles cmkd_2007, 3 Jul 2014 | Read review
“Remember, the aircon is controlled from the wall and not the device.”
 of 5 bubbles winterson66, 23 Jun 2014 | Read review
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