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I am a frequent traveler and this is by far one of the worst hotels I have stayed at. My experiences from the beginning to end of my stay at this aged hotel has been nothing but terrible. The guests did not park properly because...More
Front desk was very helpful at check in helping us to find some local eateries. Our room was large and clean but the furniture definitely needed some updating.
The AC was rather loud and had to turn up the TV volume when it came on....More
Management response:Responded 30 August 2017
Thank you for sharing your experience at the Courtyard Boston Westborough.
we appreciate your feedback. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.
Your feedback is integral to our ability to continue to improve our service....More
Check in was efficient, elevators were slow, water pressure was fine in bathroom, bar/Starbucks had standard fare. This is a typical Courtyard. While it's nothing phenomenal, having consistency wins out often with business travelers like myself. I did like the location of this Courtyard a...More
The lobby has been updated but the room remind me more of a Quality Inn - especially the bathroom. Window unit AC too. Had a security issue that was apologized by management. Several better choices within 2 miles.
I've stayed at many Courtyards across the country, and this one was kind of strange. The lobby was clean as always, and the staff were friendly. I arrived to my room and noticed a strange smell in the room, almost like carpet cleaner. The floor...More
1 Thank Nils L
Response from coastocoast08, Operations Manager at Courtyard by Marriott Boston WestboroughResponded 24 July 2017
Thank you for taking the time to fill out our Guest Survey. I apologize for the condition of your room upon check in. I have shared your feedback with appropriate teams to ensure that this was an isolated incident. We do appreciate your...More
Response from 496SANDRAM | Property representative |
Thank you for your question. Our hotel allows service animals only. We do based offer breakfast for a charge. This is based on the Courtyard brand standard.
We wish you luck and years of fun with your new pet.
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"If your room has a balcony, ask for one not on the freeway side."