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Extended Stay America - Boston - Westborough - Computer Dr.

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Traveller (29)
Room & Suite (12)
Dining (1)
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Overview
  • Excellent21%
  • Very good13%
  • Average29%
  • Poor13%
  • Terrible24%
16 Aug 2017
“Stay only if you must”
31 Jul 2017
“Not expensive; your impression depends on your expectation”
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2 Star Hotel
All hotel details
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (69)
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11 - 15 of 68 reviews
Reviewed 1 July 2017

Terrible hotel. Disorganized, employees isn't polite, the manager assistent is very rispid and screaming every time. Bad breakfast. I need to change of room for 4 times and never been cleaner! Terrible hotel!!!More

Review collected in partnership with Extended Stay
Thank 542lucileis
Response from 00esa, General Manager at Extended Stay America - Boston - Westborough - Computer Dr.Responded 2 July 2017

Thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps...More

Reviewed 27 June 2017 via mobile

I will never book this brand again. No amenities, and what was available was broken. Ironing board broken, Iron broken, "stuff" on seating so this place is not clean at all. Evacuated for fire alarm at 8am, which is believable considering the condition of hotel....More

Thank Dean C
Response from 00esa, General Manager at Extended Stay America - Boston - Westborough - Computer Dr.Responded 28 June 2017

Dean, we would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We regret the inconvenience you experienced when the fire alarm went off. The security of our guests is...More

Reviewed 23 June 2017

The hotel/grounds were well kept, as was the pool. I went during a heat wave and was glad to have that pool! There isn't a shower anywhere near the pool though; don't know why the sign asks guests to shower before jumping in if there...More

Review collected in partnership with Extended Stay
Thank meche608
Response from 00esa, General Manager at Extended Stay America - Boston - Westborough - Computer Dr.Responded 24 June 2017

Thank you for our feedback. Although you liked our pool, I apologize for the service and housekeeping issues you encountered during your stay. This is not the type We hope this didn’t overshadow your otherwise great stay and that you will choose us again in...More

Reviewed 16 June 2017

Didn't know that Extended Stay had limited services and pay as you go approach to housekeeping. Imagine my surprise when I came back to the room after 12 hrs of business meetings to find the bed unmade, trash baskets not emptied, the two wet towels...More

Review collected in partnership with Extended Stay
Thank marytaylorb
Response from 00esa, General Manager at Extended Stay America - Boston - Westborough - Computer Dr.Responded 18 June 2017

Please accept my apologies for your disappointment with our hotel policy. I truly regret the inconvenience caused. I am sorry our front desk staff was not informative to you at the time of check-in and I will remind them to communicate this more clearly going...More

Reviewed 9 June 2017

The room and hallways stunk the odor was so bad we had to keep windows open. Bathtub was clogged several times. Dirty remotes. They never cleaned our room. We always had to ask for clean towels and supplies. The staff was friendly there was no...More

Review collected in partnership with Extended Stay
1  Thank barbaramC4443OT
Response from 00esa, General Manager at Extended Stay America - Boston - Westborough - Computer Dr.Responded 11 June 2017

It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not...More

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About
Amenities
Top amenities
Free Parking
Pool
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Laundry Service
Self-Serve Laundry
Breakfast included
Meeting Rooms
Room amenities
Microwave
Refrigerator in room
Air Conditioning
Things to do
Pool
Outdoor pool
Details
Price range
USD 94 - USD 124 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
USD 94 - USD 124 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (29)
Room & Suite (12)
Dining (1)
Pool & Beach (1)
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Room Tips
"Any room in the front of the hotel has a problem with night security light spilling over into the room."
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"Check out the room first before accepting it"
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"Go shopping first."
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"go somewhere else"
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