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Comfort Inn & Suites

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Traveller (48)
Room & Suite (40)
Dining (12)
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Overview
  • Excellent27%
  • Very good34%
  • Average24%
  • Poor7%
  • Terrible8%
Travellers talk about
“yogurt”(16 reviews)
“six flags”(17 reviews)
“room was clean”(17 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2 Star Hotel
All hotel details
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Rooms
10 Jun.11 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (183)
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Traveller rating
50
56
44
13
16
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LanguageEnglish
50
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44
13
16
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All reviewsyogurtsix flagsroom was cleanqueen suitesitting areamake your own wafflesnever heard any noiseeasy access to the interstateindustrial parkhot tubslept greatfree breakfastcoffee tablegas fireplacesee you next yearmini vacationother hotels
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61 - 65 of 179 reviews
Reviewed 14 October 2015 via mobile

My stay here was wonderful! Many nice updates since the last time I had been here. The front desk staff is pleasant and helpful! I would definitely stay here again. Rooms are clean and beds are comfortable!

Thank Miss2111
Response from Comfort_Inn_Suites, Manager at Comfort Inn & SuitesResponded 15 October 2015

I am so glad to hear that you had a restful night sleep with us. We are also very excited about our newly renovated guestrooms and love to hear such positive feedback. Hope we see you again soon! Howard Munson Asst. General Manager

Reviewed 6 October 2015 via mobile

My family of 5 stayed at this hotel recently to break up a long trip. I have stayed in West Springfield several times before, usually at the Residence Inn, but they didn't have availability. The hotel is pretty dated, despite currently going through renovations. I...More

Thank dulbie17
Response from Comfort_Inn_Suites, General Manager at Comfort Inn & SuitesResponded 7 October 2015

I appreciate your comments and apologize that you experienced some issues on your recent stay. I have shared your comments with our Housekeeping Manager and we have identified how this error occurred. More importantly, we have taken steps to ensure that future guests are not...More

Reviewed 19 September 2015 via mobile

Stayed here for business. First time in a Comfort Inn. Lady that works the overnight shift was extremely nice and helpful. Was upgraded to a suite which was fantastic. Place is being renovated but it caused no issues, noise, or anything like that. All encounters...More

Thank Mike M
Response from Comfort_Inn_Suites, General Manager at Comfort Inn & SuitesResponded 21 September 2015

Mike, Thank you so much for your positive comments. I will definitely share them with all our staff including Sonya who works at night. We appreciate your comments regarding the hangers in our closets and will make sure there are additional hangers available from our...More

Reviewed 10 August 2015 via mobile

It's an hotel in a middle of an industrial park... Kind of tricky maze to get there... But they put some signs to guide us... Good! Hotel in renovation... Pretty empty when we check in but very busy the next morning at breakfast... Lots of...More

Thank benoitleblanc
Response from Comfort_Inn_Suites, General Manager at Comfort Inn & SuitesResponded 11 August 2015

Thank you for your comments. I am glad that our street signage helped direct you to our facility and you found that your room was satisfactory. We are near complete with our renovations as your comments and pictures show. Some areas that are still under...More

Reviewed 5 August 2015

The hotel is undergoing renovation which makes parking a bit difficult, but room was great. Room we had was renovated and was beautiful. No bathtub but walk in shower was fabulous. Breakfast room was very nice and of course breakfast was very good. Only complaint...More

Thank jpyzek
Response from Comfort_Inn_Suites, General Manager at Comfort Inn & SuitesResponded 6 August 2015

Thank you so much for your compliments on our renovated facility and breakfast. We are also very proud of our new contemporary showers in the bathrooms and have been receiving great feedback. Our fitness room and pool are not available for ANY guests at this...More

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About
Amenities
Top amenities
Free Parking
Pool
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Laundry Service
Self-Serve Laundry
Breakfast Available
Dry Cleaning
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Hot Tub
Indoor pool
Details
Price range
USD 116 - USD 164 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Kitchenette, Family Rooms
Details
Price range
USD 116 - USD 164 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Kitchenette, Family Rooms
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Traveller (48)
Room & Suite (40)
Dining (12)
Pool & Beach (3)
Questions & Answers
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vct71655
8 September 2017|
AnswerShow all 5 answers
Response from Comfort_Inn_Suites | Property representative |
Unfortunately, there is not a shuttle to the Big E. One-Day tickets are available at the Hotel Front Desk so you may avoid lines at the Big E Ticket counters.
0
Votes
nooccaraa
23 August 2014|
AnswerShow all 6 answers
Response from Comfort_Inn_Suites | Property representative |
There is not a shuttle to the Big E any longer. There used to be a private company that ran a shuttle but they discontinued that 2 years ago. The Comfort Inn & Suites does not have a bar or restaurant on property. Mark... More
0
Votes
Room Tips
"The end of the hall farthest away from elevator"
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"Ask for the back near the pool."
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"Stayed twice and two room suite was great."
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"We were on the top floor and it was great! Quiet and comfy!"
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