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Comfort Inn & Suites

ComfortInnUSD 123*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 142*
USD 123*
USD 142*
USD 122*
USD 142*
USD 123*
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Comfort Inn & Suites
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163 Reviews from our TripAdvisor Community

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There are newer reviews for Comfort Inn & Suites
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Showing 159: English reviews
Reviewed 11 August 2014 via mobile

My family and I were just passing through and needed a place to stay. Manager was very friendly and got us in our room quickly. Our room was newly renovated and very clean. Not large, but had nice refrigerator/microwave. Didn't see much of the rest of he hotel. A little more money than I'd like to pay for a "just...

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Helpful?
1Thank va444
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

Dear va444, We are so glad to hear that you enjoyed your stay with us. Your Morning Breakfast certainly is a great way to start the day. We look forward to the next time you are passing through! Mark Henshaw General Manager

Springfield, Massachusetts, Usa
Reviewed 8 August 2014 via mobile

Good memories. Very clean and good place! Outstanding people and service. Five stars...i really miss it. Looking forward to go back to enjoy the great service, good time and of course, theres something special about that coffee. Thanks again for all the attentions.

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Helpful?
Thank andressantanamd
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

We love to hear such great comments from our guests. We certainly work hard to give all our guests the type of experience that you had. By the way, our coffee is a special blend just for Comfort Inn guests! Looking forward to having you back again. Howard Munson Asst. General Manager

Minneapolis, Minnesota
Reviewed 7 August 2014

My family and I chose this hotel for our three-day visit to Six Flags New England. The staff, particularly at the front desk, were very helpful, and helped make our vacation enjoyable. The suite we checked in to had a couple of minor issues, including the dishwasher and refrigerator, to which we were immediately offered and moved to a different...

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Helpful?
Thank Namoe
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

Thank you so much for your positive comments about our staff. We are in the midst of a major renovation to the property. We are currently adding an elevator and upgrading our lobby. We will continue later this fall with completely remodeling our guestrooms and bathrooms. Hope to see you again soon! Howard Munson Asst. General Manager

Holiday, Fl.
Reviewed 1 August 2014

We have stayed here in the past, they are starting to go through remodeling of rooms etc. Plans include installing an elevator. The room we had was very clean and had all the upgraded bedding and tv. Breakfast included the standard items for Comfort Inns. We did not go to the pool area. The employees were all excellent. Looking forward...

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Helpful?
1Thank tom b
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

Dear Tom, Thank you so much for your recent review. I will share your comments with our staff. We certainly love to hear positive comments about our service. We understand and recognize the challenges our renovations create, but can not wait to show off our final product. Please come see us again soon. Mark Henshaw, General Manager

Forked River, New Jersey
Reviewed 27 July 2014

This hotel is located just a few minutes off interstate 91. We have stayed here overnight every year ( for at least the past 7 years) when we travel from New Jersey to New Hampshire. We always stay in one of the suites. We like the two separate rooms, the teenagers can watch what they want in the bedroom and...

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Helpful?
Thank Donna B
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

Dear Donna, Thank you so much for your positive comments about your recent stay. We certainly appreciate our return guests. As you mentioned, we are working hard to update our facility with the addition of an elevator and update in both our guestrooms, lobby and corridors. We will continue to offer "Your Morning Breakfast" and our fantastic service. We look...

Sterling Heights
Reviewed 26 July 2014

We booked the Comfort Inn & Suites in Springfield because the price was reasonable and it was about the distance we wanted to drive on our way back to Michigan from Bar Harbor, ME. To start with, the area is very industrial and apparently struggling financially. We were apprehensive driving up just from seeing the surrounding area. Once in the...

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Helpful?
1Thank Andrew M
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

Dear Andrew, I am so sorry to hear that you were not happy with your recent stay. We are located in a small corporate area off the main road. There is a lot of new activity in our area including the complete renovation of the office building next to us. Additionally, we are currently under major renovation ourselves which include...

Southern NH
Reviewed 17 July 2014

This hotel is located off the main road in a business complex - odd location, but fine. The hotel is undergoing renovations so it was noisy when we arrived but stopped at the end of the day and they didn't work on the weekend. There are many places around to eat but a car would be necessary. We were greeted...

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Helpful?
1Thank NH_Mom_4
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

Dear NH_Mom_4, Thank you so much for posting this positive review. We are working hard to minimize the inconvenience our current renovations are creating, although we are so excited for the end product we will be offering . I am thrilled to hear how much you enjoyed your stay. Your comments on our friendly staff and great breakfast will definitely...

Glendale, New York, United States
Reviewed 10 July 2014

Where do I begin?! Location is terrible, this hotel looks abandoned. We made our reservations 2 months before going for 2 non-smoking rooms. The hotel looked disgusting, but since we made the reservation, we figured we would just stay there, it was only one night anyway. We opened the door to our first room and the smell of cigarettes slapped...

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Helpful?
Thank Cynthia M
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

Dear Cynthia, I am so sorry to hear of the experience you recently had with us. First, I did verify that there were no charges posted to you for this reservation. Secondly, I would request the opportunity to speak with you directly so I can try to make this right. The details you provided will be a tremendous source so...

Philadelphia, Pennsylvania
Reviewed 16 June 2014

We were only there for a night and I was disappointed as soon as I walked in. The lobby was hot even though we asked the lady who checked us in if the air was on and she said "yes". Maybe it was on her side but not on our side. My mother checked in first and had my Grandmother...

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Helpful?
1Thank Angela Monique R
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

I am very sorry that you were disappointed with your recent stay. Although I am glad that you felt your guestroom met your needs, our lack of an elevator seems to have been the biggest inconvenience. Our two story facility has operated without an elevator since opening over 15 years ago. With the opening of many new hotels under different...

Providence,RI
Reviewed 14 May 2014

Close to everything, but tucked away enough to be away from the hustle and bustle. Stayed in a suite, was spacious and had all the amenities, even fireplace. Tried for an early check-in, but manager stated every room was sold out previous night due to large cheerleading convention. He was extremely apologetic that He was not able to offer that....

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Helpful?
Thank W38Q
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

Dear W38Q, Thank you so much for this great review. Your detailed comments will also be shared with our staff and will serve as further motivation to keep up the good work. We can't wait to see you back again! Mark Henshaw General Manager

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Breakfast Available
  • Dry Cleaning
  • Laundry Service

Additional Information about Comfort Inn & Suites

Address: 106 Capital Dr, West Springfield, MA 01089-1331
Region: United States > Massachusetts > West Springfield
Price Range: $154 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn & Suites 2.5*
Number of rooms: 75
Reservation Options:
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Also Known As:
Comfort Hotel West Springfield
Comfort Inn And Suites
Comfort Inn West Springfield
West Springfield Comfort Inn
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Inn & Suites staff and other travellers.
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Questions? Get answers from Comfort Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stayed twice and two room suite was great.”
jeffd825, 26 Nov 2016 | Read review
“We were on the top floor and it was great! Quiet and comfy!”
Michele_G_Allen, 20 Oct 2016 | Read review
“I would recommend paying for a larger suite. Deluxe rooms are small.”
hjbjd, 29 Sep 2016 | Read review
“There are only two floors”
mrkot, 25 Aug 2016 | Read review
“Clean, comfortable and breakfast is great”
noemichavez1, 29 Jul 2016 | Read review
5 of 5
ComfortInn
USD 123* /night
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Expedia.comUSD 122
PricelineUSD 123
CancelonUSD 142
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Prices are for 1 room, 2 adults
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