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Hampton Inn West Springfield

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566 Reviews from our TripAdvisor Community

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There are newer reviews for Hampton Inn West Springfield
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Showing 557: English reviews
Reviewed 20 January 2017

I didn't know this area and wanted to arrive a day prior to my workshop presentation. Traveling alone, I was concerned about safety as well as quality of the hotel. From my first telephone call , I was delighted with the quality and professionalism of everyone at the hotel. It was a friendly, safe and supportive environment. The hotel was...

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Helpful?
Thank Diana C
Megan P, General Manager at Hampton Inn West Springfield, responded to this review

Dear Diana C, Thank you for staying for your recent workshop presentation. It was great talking to you on the phone prior to your arrival and I'm so happy to hear that you had such a great experience during your stay. Hopefully I'll get the chance to meet you in person next time you stay! Sincerely, Megan Pascale General Manager

greensboro, United States
Reviewed 19 January 2017

It has easy access to highways and one can walk to some restaurants - Cal's is a local restaurant pub that I highly recommend! The Hotel is clean and the service is excellent. I come to West Springfield every year for a show and I look forward to my stay at The Hampton and to reacquaint with the excellent staff...

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Thank James L
Megan P, General Manager at Hampton Inn West Springfield, responded to this review

Dear James L, Thank you for choosing us while in town for your annual show. We appreciate all of your kind words about our cleanliness, service and convenient location near many great restaurants including Cal's which we also highly recommend to our guests! Sincerely, Megan Pascale General Manager

Reviewed 18 January 2017

The facility is starting to show it's age. Not sure how old the building is but we stayed on the fourth floor and the ceiling had obvious water damage from a leaky roof. It was peeling in places and was stained. Also the heating/air conditioning unit is quite old and noisy. The unit front panel kept opening every time it...

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Helpful?
Thank Dan P
Megan P, General Manager at Hampton Inn West Springfield, responded to this review

Dear Dan P, Thank you for staying with us and for the detailed, useful feedback on your experience. We appreciate your business and look forward to seeing you next time. Sincerely, Megan Pascale General Manager

Reviewed 13 January 2017

Quality of service has taken a hit in this country over the last couple of decades. The Hilton properties, thankfully, don't seem to recognize this phenomena. At this Hampton Inn; couldn't do enough for us even though we walked in as last minute guests, the computer system had just frozen, and "the weather outside was frightful." Handled. Handled. Handled. Bravo...

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Thank 123patricel
Megan P, General Manager at Hampton Inn West Springfield, responded to this review

Dear 123patricel, Thank you for choosing us for your unexpected winter weather stopover. It was great having the chance to meet you and your wonderful group. Your acknowledgement of Pedro's excellent service under pressure is so much appreciated by him, our entire team, and myself. Thank you for taking the time to recognize the great experience! Sincerely, Megan Pascale General...

Fairfax, United States
Reviewed 27 December 2016

OK Place to stay if you are on the road and need to rest very bad. There are restaurants and shopping well within walking distance. Traffic is a bear or multiple bears. The quick brown fox jumped over the lazy dog. There are no horse trails near this hotel so please bring your boat and water wings.

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Thank timoX8889WW
Kingfield, Maine
Reviewed 27 December 2016 via mobile

We had a really nice, yet quick overnight stay on Christmas Eve while visiting family. The Staff was helpful and friendly. Our room with a comfortable king size bed was very clean and cozy. It was really nice to be able to have our 2 dogs with us too. They did find a (brand new) rawhide in the room somewhere,...

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Thank Pellis711
Megan P, General Manager at Hampton Inn West Springfield, responded to this review

Dear Pellis711, Thank you for making Hampton Inn your home away from home this Christmas! We're very happy you enjoyed your stay and hope you had a wonderful time with family. Sincerely, Megan Pascale General Manager

Shelburne Falls, Massachusetts
Reviewed 27 December 2016

I have long travel days and have a sleep disorder which requires me to get a couple of hours rest. This hotel has accommodated that both times I've needed. Will definitely be back in my travels from ME to NY

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Thank Arm01301
Megan P, General Manager at Hampton Inn West Springfield, responded to this review

Dear Arm01301, Thank you for choosing us as your stopover between Maine and New York. We're very happy to be able to accommodate you during these trips and look forward to seeing you next time! Sincerely, Megan Pascale General Manager

Valatie, United States
Reviewed 23 December 2016

I usually enjoy staying at this hotel but on my last stay, there were many problems. Including the toilet not working properly, very cold in the hallway getting to our room that was on the second floor, juice machine not working, and room key not working.

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Thank S3848LVmelissad
Megan P, General Manager at Hampton Inn West Springfield, responded to this review

Dear S3848LVmelissad, Thank you for your loyalty to our hotel during your trips to the area. I greatly appreciate this feedback from your recent stay which gives us an opportunity to address the issues that you encountered and make them right. I am so sorry that we dropped the ball and let you down. All of us here want to...

Framingham, Massachusetts
Reviewed 23 December 2016

I was happy with every aspect of my stay, from the housekeeping staff to the people at the front desk, from the beautifully decorated room to the pleasant eating area. The breakfast included mini omelettes, a real treat! I will always stay here when I need a hotel in the West Springfield area.

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Helpful?
Thank Trish S
Megan P, General Manager at Hampton Inn West Springfield, responded to this review

Dear Trish S, Making you happy makes us happy! Thank you for staying, recognizing our wonderful staff and especially for making us your top choice for future stays in the West Springfield area! Sincerely, Megan Pascale General Manager

Miami
Reviewed 22 December 2016

Hampton Inn was a great recommendation from the locals. Near shopping area and some great restaurants. Highly recommend CAL'S (across from hotel) and The Red Rose. The staff was courteous and professional. Even the guests were nice! Highly recommend.

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Helpful?
Thank BFIT911
Megan P, General Manager at Hampton Inn West Springfield, responded to this review

Dear BFIT911, Thank you for choosing us for your recent training in the West Springfield area and for your kind words about our staff and fabulous guests! Your Cal's and Red Rose recommendations are spot on as well! Sincerely, Megan Pascale General Manager

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Multilingual Staff
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service

Additional Information about Hampton Inn West Springfield

Address: 1011 Riverdale St, West Springfield, MA 01089
Region: United States > Massachusetts > West Springfield
Price Range: $155 - $256 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn West Springfield 2.5*
Number of rooms: 125
Reservation Options:
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Also Known As:
Hampton Inn West Springfield Hotel West Springfield
West Springfield Hampton Inn
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Questions & Answers

Questions? Get answers from Hampton Inn West Springfield staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed on the 4th floor - no complaints. You can walk to shopping.”
 of 5 bubbles LikesFairness, 7 Feb 2017 | Read review
“Stay away from lobby”
 of 5 bubbles birdie11772, 23 Sep 2016 | Read review
“never had a bad one”
 of 5 bubbles howardw431, 21 Sep 2016 | Read review
“A king room size would be the best bet.”
 of 5 bubbles pahess, 8 Jul 2016 | Read review
“There's nothing particularly scenic to see in this area, so room choice didn't seem to matter. Further from the elevator was quieter.”
 of 5 bubbles A7797JBamyc, 6 Jul 2016 | Read review
5 of 5