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Clarion Hotel & Aqua Lagoon Water Park

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Clarion Hotel & Aqua Lagoon Water Park
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88 Reviews from our TripAdvisor Community

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Showing 88: English reviews
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Reviewed today NEW

Expensive for what it was but kids wanted to go to the Inside Waterpark :( The rooms are small and fill up quick but are nice rooms and comfy beds. Breakfast Buffet was Amazing :) The waterpark is the ONLY POOL that's there so if you don't pay for the waterpark don't plan on swimming. The pool is so MURKY...

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Helpful?
Thank Kylene H
HOTEL’S FAVOURITE REVIEW
Reviewed 14 November 2016 via mobile

Stayed here a couple of times cool place for kids with the indoor water park, Game room, pool table, bar restaurant, parking spacious rooms plenty to do on the surrounding areas variety of food places around

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Thank venomnyc
About Hotel's Favourite Review
East Lansing, Michigan
Reviewed 3 days ago NEWvia mobile

I carefully read the other reviews so was aware of the negative comments. For the most part the reviews were right on. The ONLY reason we chose to stay at this motel was for the waterpark. As the weather was way to cold to even think about an indoor pool....this was what the "grandchildren" wanted. Need I say more? The...

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Thank N8PWC
Needham, Massachusetts
Reviewed 1 week ago via mobile

The hotel room was not clean when we checked in they had to come back into vacuum and wipe the dust and dirt of counter tops. Candy wrappers from previous guests were left on the floor out in the open. You have to pay 10$ per person to use the pool and even those who weren't swimming had to pay....

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Thank Robyn1020
North Eastham, Massachusetts
Reviewed 3 weeks ago

We had four excited children, until we learned there was an additional charge for the pool. Central location, but advertising is a little decieving. This should be something that is clearly indicated in the web page.

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1Thank mcl0ugh
Sterling, Massachusetts, United States
Reviewed 4 weeks ago

Rooms were actually ok, they could use some updates. Bathroom was a little grubby, tub wasn't all that clean. The woman at the front desk that checked us in could use some training on how to deal with the public, 3 people were in the back room, but they must of been on breaks cause they weren't coming out to...

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1Thank Cheryl M
West Springfield, Massachusetts
Reviewed 6 March 2017

customer service is awful over all!! waited 30minutes in line to purchase water park passes to be told I didnt need to stand in line, i could go right in the pool area and buy them. All over hotel there are signs that they accept credit cards. They do but only in certain area's such as the hotel and restaurant,...

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1Thank crossi2017
Wolfeboro, New Hampshire, United States
Reviewed 21 February 2017

Booked the clarion on line and did a prepaid reservation arrive on Sunday was early was told room wasn't clean yet no problem because we were early so returned at three pm waited in line when up to counter the customer service rep took care of me did not seem to friendly filled out the paper work went to my...

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1Thank Eric P
Reviewed 20 February 2017

We had very nice vacation and the hotel was so clean and comfortable .All the people who works there was so friendly and helpful.Splash cafe and bar was a great restaurant.I have pizza restaurant and I am pizza maker for 15 years their pizza was amazing.Everything was right on the pizza .The crust, the sauce ,the cheese amount was just...

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Thank sema a
Reviewed 6 January 2017

I've stayed in many chain hotels before and this was one of the best. Great room. Really enjoyed the hotel, it's location. It's right around the corner, and many nice restaurants nearby. The breakfast was fresh & varieties in it. Wonderfully helpful staff. All in all we had a VERY comfortable stay! We will be coming back!

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1Thank Chedly O

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Clarion Hotel & Aqua Lagoon Water Park

Address: 1080 Riverdale St, West Springfield, MA 01089-4607
Region: United States > Massachusetts > West Springfield
Price Range: $123 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Clarion Hotel & Aqua Lagoon Water Park 2.5*
Number of rooms: 259
Reservation Options:
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Also Known As:
Clarion West Springfield
West Springfield Clarion
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Questions & Answers

Here's what travellers have asked, with answers from Clarion Hotel & Aqua Lagoon Water Park staff and other travellers.
7 questions
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over a year ago
Richmond, Virginia
9 months ago
South Hadley, Massachusetts

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Questions? Get answers from Clarion Hotel & Aqua Lagoon Water Park staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room was ok, could of been cleaner, the windows could use some attention!”
I9784XAcherylm, 21 Mar 2017 | Read review
“ask for refrigerator and microwave if you need it ,when you request they provide for you”
704semaa, 19 Feb 2017 | Read review
“Easy to find”
E3576GDcherylh, 4 Jan 2017 | Read review
“Request a room in tower section if open. South side rooms may have large truck noise due to highway vehicles parked in lot.”
mikedubour, 28 Oct 2016 | Read review
“watch your head”
788tomg, 10 Oct 2016 | Read review
5 of 5