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Candlewood Suites

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128 Reviews from our TripAdvisor Community

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Showing 128: English reviews
Miami, Florida, United States
Reviewed 29 February 2012

My spouse asked me why would I leave sunny Florida to go up north for Valentines, she discovered my secret getaway Candlewood..."Home away from Home". After redeploying from Military overseas missions, I was reccomended by a friend who stayed there 4 times, now on my 3rd trip..needs I say more. Staff, amenities...take my word..you never felt like you left home..Love...

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1Thank Robert H
Boston, Massachusetts, United States
Reviewed 26 February 2012

This hotel was very nice, clean, and pleasant staff...definitely would come back, close to alot of restaurants and shops.

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Thank Cynthia B
Springfield, Massachusetts
Reviewed 25 February 2012

ive been here multiple time and every time i had excelent cervice and it was always clean. the rooms are amazing and it is overall a nice place to stay. i would recomend it to anybody looking for a hotell to stay.

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Thank zack A
New Haven, Connecticut
Reviewed 25 February 2012

I checked in to the Candlewood Suites in West Springfield MA on Feb 13th for 2 weeks. Upon my arrival i was greeted with a warm welcome. The staff was so friendly and personal I forgot that I was in a hotel.They knew me by name by the time i checked out. The young lady working the front desk was...

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2Thank john s
Springfield, Massachusetts
Reviewed 25 February 2012

I just wanted to bring notice to Dustyn and Ashley ..... not only were they extra friendly and helpful ,,,, they went out of their way to help with something that they absolutely did not have to... .my blackberry phone had messed up, and they took the time out to charge it and fix it. Needless to say I am...

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1Thank jessicastiwnter
kitchener
Reviewed 11 January 2012

I sleep about 100 nights a year in hotels all over NA. This hotel looks clean and up to date, but finding multiple different length hairs on all 3 pillows is NOT ok. Had to walk downstairs and ask for clean pillow cases.... staff didn't seem to care much.. just gave me a puzzled look.. "pillow cases huh?" Seeing the...

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Thank gogu123
Lancaster, California, United States
Reviewed 17 December 2011

Customer service is in short supply at this hotel. The night manager was rude and indifferent when I asked him if he could contact the room above us about the running on our ceiling when we were trying to sleep. The regular manager never returned my call about this. Guest relations sent a basic "apologize for the inconvenience" e-mail after...

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1Thank Warren S
Liberty, Missouri
Reviewed 13 November 2011

I travel frequently for work. I look for hotels that are pet friendly and the Candlewood Suites was reasonably close and accepted pets. I always question the security and lighting at night as well because I tend to work long hours and then taking my dog out at night. I was told there was 24 hour security in the parking...

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2Thank Me64068
Boston, Massachusetts
Reviewed 12 November 2011

Let's start with the staff, the heart of a hotel....they were all GREAT! Friendly, professional, and they understand Customer Service! Kudos to them. Quiet and well appointed suite. If you travel with someone who snores you certainly appreciate your own room! This hotel is a smaller, quieter spot, but unbeatable proximity to The Eastern States Expo Center. We have already...

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Thank Dressageprincess22
Cumberland Center, Maine
Reviewed 7 November 2011

I stayed here on Saturday (11/5) after driving 2 ½ hours in an unexpected fall snow storm. The staff was warm & welcoming upon my arrival and shared that should the power go out, they had a generator. The power did indeed go out and the generator wasn’t functioning by the time I awoke at 5am. I checked out (verbally)...

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Helpful?
Thank karen b

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Candlewood Suites Hotel-West Springfield is conveniently located in Western Massachusetts at the crossroads I-91 and I-90 (Mass Pike). We are an all suite, extended stay hotel. Whether you are relocating or undergoing a construction project, and are looking for temporary lodging, we are the perfect place for your next stay and a great alternative to a corporate housing apartment. We offer a completely equipped full kitchen with microwave, stove top, dishwasher, disposal and a full size refrigerator with ice maker. Room amenities include coffee maker, iron with ironing board, hairdryer, clock radio, CD/DVD player and a 32 inch flat screen TV with 5 movie channels including HBO and Showtime, over-sized executive desk with free high-speed wire and wireless Internet access and two separate phone lines with voicemail. Borrow your favorites from our free DVD hotel library. Work off some stress in our complimentary nautilus center, then take a dip in our indoor pool or Jacuzzi. Enjoy the outdoors in our Gazebo with gas grill. To curb those late night cravings, visit the Candlewood Cupboard where you can purchase food and sundry items at value prices. Take advantage of our on site complimentary laundry facility. We are a pet friendly hotel. Whether your trip is for business or pleasure, our hotel can offer you the best value in the West Springfield/Springfield area. ... more   less 

Additional Information about Candlewood Suites

Address: 572 Riverdale St, West Springfield, MA 01089-4610
Region: United States > Massachusetts > West Springfield
Price Range: $146 - $185 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites 2.5*
Number of rooms: 71
Reservation Options:
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Also Known As:
Candlewood Hotel West Springfield
Candlewood Suites West Springfield
Candlewood West Springfield
West Springfield Candlewood Suites
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Questions & Answers

Here's what travellers have asked, with answers from Candlewood Suites staff and other travellers.
2 questions
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over a year ago

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Questions? Get answers from Candlewood Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“high floor request”
 of 5 bubbles 879terriy, 19 Oct 2016 | Read review
“Away from elevator.”
 of 5 bubbles thellik, 1 Sep 2015 | Read review
“Another hotel, one with honest staff.”
 of 5 bubbles K7153JJjamesc, 15 Jul 2015 | Read review
“ncie place but pricey for what you don't get”
 of 5 bubbles Viper04, 7 Jul 2015 | Read review
“rooms away from the elevtora”
 of 5 bubbles jackiefrombrampton, 5 Jun 2015 | Read review
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