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Candlewood Suites

Booking.comUSD 145*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
USD 178*
USD 145*
USD 178*
USD 145*
USD 178*
USD 145*
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132 Reviews from our TripAdvisor Community

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Showing 132: English reviews
Reviewed 10 April 2016

This hotel is conveniently located off the I90 Mass Pike with many restaurants within a mile. We had a suite with a full kitchen, two TVs and a sleeper sofa. The breakfast bar in the room would seat six if you brought a couple of chairs, The bath towels are nice and plushy. Previous guests had abraded the faux leather...

Susan D, General Manager at Candlewood Suites, responded to this review

Thank you for you for taken the time to post a review. We are so happy you liked are hotel and we hope to see you again the next time you visit the area!

Centerville, Massachusetts
Reviewed 19 March 2016 via mobile

We came here for my hockey tournament and this was rated 4 stars, so we came here but my family and I were very unsatisfied!First of all there was a drunk lady who peed her pants while feeding her cat and then there is the pool which looked like grass! Lets not forget that there was the very sketchy family...

Thank capecodseashell
Susan D, General Manager at Candlewood Suites, responded to this review

I am very sorry that you were so unhappy with your stay. As you know sometimes we can't always anticipate what a guest is going to do, and as soon as the front desk was aware of behavior of this guest, it was then handled quickly and professionally. Again I do apologize. Sincerely,

Winston Salem, North Carolina
Reviewed 14 March 2016 via mobile

I stay at candlewood suites alot and was disappointed in this location. The chair was way past worn out as was the sofa. They have redone the counter tops which is nice but still have a long way to compete the upgrade. The desk did not have an office chair. Very hard to do business with just a sliding chair...

Thank glendale215
Susan D, Manager at Candlewood Suites, responded to this review

I really apologize for the state of the furniture in your room at this time we have ordered new furniture for all of our hotel rooms, and the expected arrival, is April, though we truly did try to have it in early, this was the closes date we could get. I am so happy you liked the granite, we put...

York Beach, Maine
Reviewed 27 December 2015

This was my first stay at a Candlewood suites.The staff were very pleasant.The room was very nice. The beds were quite comfortable. My only complaint was the heating system was very loud and did not work too well.The temp in the room was 75 and my preference is a cool room when sleeping..I will stay again but will ask to...

Thank Mainelytravel
Reviewed 22 September 2015

I'm staying for 19 days on business and I couldn't ask for more. The room is great. The kitchen is better than mine at home. The pantry is very convenient and reasonably priced. Front desk staff was very friendly and helpful. I hope to book this hotel for all future trips to the area.

Savage, Minnesota
Reviewed 1 September 2015

This was a great last minute find just north of downtown - many of the hotels downtown are quite expensive. I also heard that downtown can be very crowded on the weekends and difficult to find parking. I found the hotel clean and the rooms very accommodating - great kitchen area was kind of overkill for one night but we...

Thank thellik
Susan D, Manager at Candlewood Suites, responded to this review

Thank you for you for taken the time to post a review. We are so happy you liked are hotel. We hope to see you the next time you visit the area. Thank you again for posting.

Reviewed 16 July 2015

RUN from this place. THEFT, FRAUD. A front desk staff that use your credit card, steal your identity, managers who say they'll investigate, then leave you to find the thief then lie about knowing who it is for a few days. Front desk didn't ask for ID for packages. Maid's who didn't knock before entering room. Local police who say...

4Thank James C
IHGCare, Guest Relations Manager at Candlewood Suites, responded to this review

Dear James C, Thank you for taking the time to review our property. I certainly appreciate you taking the time to bring your concerns to our attention. Guest comfort and safety are of the utmost concern to us and our hotels are committed to making every possible effort to provide a secure environment. We take comments such as these very...

West Hartford, Connecticut
Reviewed 8 July 2015

We stayed here for a horse show. Was quite pricey and doesn't include breakfast. Room was good- had a kitchen large tv and desk. Big bathroom. There's a little "pantry" of a place in the lobby you can buy snacks and food but it's way overpriced

1Thank Viper04
IHGCare, Guest Relations Manager at Candlewood Suites, responded to this review

Dear Viper04, Thank you for taking the time to write a review of your recent stay. I am pleased with your kind comments towards our room accommodations. It is not our intent to inconvenient our guests with our rates instead we strive to provide options that our competitive and sensible. Nevertheless, we appreciate your feedback and rest assured that this...

Reviewed 4 July 2015

I had made reservations for my daughter's graduation. I reserved (2) rooms in June 2014 for the 2015 graduation in Amherst. I called in April 2015 to cancel the second room. My mother had passed away and obviously would not be attending the graduation except in spirit. I was told the reservation for the second room would be cancelled. I...

3Thank rbh5
Susan D, Manager at Candlewood Suites, responded to this review

Please accept my deepest apologies on the loss of your mother and the stress of this situation has caused you. Last Saturday was the first I heard of this and I immediately looked into your reservations and did see that you were credited for the reservation in system though it was never put back on the card due to a...

Norwood, Pennsylvania
Reviewed 30 June 2015

Suite very nice, well stocked kitchen, Staff went above & beyond to be helpful. We were there for the National Square Dance Convention so we didn't have time to really enjoy the pool & hot tub. Would have loved a midnight swim/soak in the hot tub. I would recommend staying on the top floor & quieter closing doors. The noise...

Thank CatW610

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07/05/2017 08/05/2017
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  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Candlewood Suites Hotel-West Springfield is conveniently located in Western Massachusetts at the crossroads I-91 and I-90 (Mass Pike). We are an all suite, extended stay hotel. Whether you are relocating or undergoing a construction project, and are looking for temporary lodging, we are the perfect place for your next stay and a great alternative to a corporate housing apartment. We offer a completely equipped full kitchen with microwave, stove top, dishwasher, disposal and a full size refrigerator with ice maker. Room amenities include coffee maker, iron with ironing board, hairdryer, clock radio, CD/DVD player and a 32 inch flat screen TV with 5 movie channels including HBO and Showtime, over-sized executive desk with free high-speed wire and wireless Internet access and two separate phone lines with voicemail. Borrow your favorites from our free DVD hotel library. Work off some stress in our complimentary nautilus center, then take a dip in our indoor pool or Jacuzzi. Enjoy the outdoors in our Gazebo with gas grill. To curb those late night cravings, visit the Candlewood Cupboard where you can purchase food and sundry items at value prices. Take advantage of our on site complimentary laundry facility. We are a pet friendly hotel. Whether your trip is for business or pleasure, our hotel can offer you the best value in the West Springfield/Springfield area. ... more   less 

Additional Information about Candlewood Suites

Address: 572 Riverdale St, West Springfield, MA 01089-4610
Region: United States > Massachusetts > West Springfield
Price Range: $154 - $227 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites 2.5*
Number of rooms: 71
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Also Known As:
Candlewood Hotel West Springfield
Candlewood Suites West Springfield
Candlewood West Springfield
West Springfield Candlewood Suites
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Questions & Answers

Here's what travellers have asked, with answers from Candlewood Suites staff and other travellers.
2 questions
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over a year ago

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Questions? Get answers from Candlewood Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room well away from reception if you want quiet.”
  • Bathroom - good supply of thick towels :)
  • Kitchen viewed from bed area
  • Bedroom viewed from kitchen area
JenMarkCo, 7 Feb 2017 | Read review
“Never had a bad room yet in over 12 stays!”
williamcV5224SL, 1 Feb 2017 | Read review
“front of hotel on left side .You are then away from main drag”
Mainelytravel, 28 Dec 2016 | Read review
“high floor request”
879terriy, 19 Oct 2016 | Read review
“Away from elevator.”
thellik, 1 Sep 2015 | Read review
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