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Overall it was a descent hotel. The only real problem was I had to ask the clerk to keep repeating himself as he was not talking loud enough. The lady at checkout was nice and helped me deal with an issue my 85 year old...More
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Response from 00esa, General Manager at Extended Stay America - Boston - TewksburyResponded 10 June 2017
We are delighted you chose to stay at Extended Stay America - Boston – Tewksbury. It’s our pleasure knowing you enjoyed being with us and had a great stay. I will surely share your compliments with one of my front desk associates you mentioned. We...More
Extended Stay America -Tewksbury is an efficiency hotel for long term stays that is situated off Rte. 495 and is located about less than an hour outside of Boston. For those dependent on public transportation, the closest commuter rail is the Lowell Train Station on...More
Thank Arlene H
Response from 00esa, General Manager at Extended Stay America - Boston - TewksburyResponded 6 May 2017
Arlene, thank you for sharing your comments. I am disappointed to know that you encountered cleanliness issues with your room. We take pride in providing a clean environment for our guests, and I am sorry we overlooked something during your stay. I will discuss your...More
I stayed there 9 weeks. One at least 3 of those weeks housekeeping skipped me completely. Housekeeping never got everything right - towels, soap, toilet paper tissues. I ended up buying my own soap, shampoo, toilet paper, tissues just so that I had them to...More
Thank Douglas R
Response from 00esa, General Manager at Extended Stay America - Boston - TewksburyResponded 3 May 2017
Douglas, we cannot apologize enough for your experience when staying at our hotel. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the high standards you should always expect from us. We are all committed to...More
Im impressed to see how the manager didn't notice for 3 days how dirty and disorganized the lobby area was. font desk always alone, i have been to other extended stay america and never had problems, but this one, was really bad, it was forgotten...More
Response from 00esa, General Manager at Extended Stay America - Boston - TewksburyResponded 26 April 2017
We appreciate your stay with us, and we value your loyalty to our brand. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to meet your expectations in this regard. Your...More
Great place nice staff very helpful clean rooms and they have kitchens which is awesome for some home cooked meals they give you everything you need pots and pans utensils etc. Definitely the only place we will stay from now onMore
Thank Joe S
Response from Manager_11525, Manager at Extended Stay America - Boston - TewksburyResponded 19 May 2017
The team and I appreciate your comments. It is good to know you valued the fully equipped kitchen and that you would stay with us again because your stay went so well. Thank you again for sharing your experience with us. We would love to...More
USD 116 - USD 168 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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