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Holiday Inn Express Hotel & Suites

208 reviews
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Traveller (33)
Room & Suite (13)
Dining (4)
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Overview
  • Excellent26%
  • Very good35%
  • Average24%
  • Poor11%
  • Terrible4%
Travellers talk about
“fall river”(12 reviews)
“small hot tub”(3 reviews)
“cinnamon buns”(4 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2.5 Star Hotel
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Rooms
4 Mar.5 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (208)Write a Review
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23
9
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55
69
46
23
9
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All reviewsfall riversmall hot tubcinnamon bunsmain roadrooms were clean and comfortablefitness roomfront desk staffbattleship covebagelsindoor poolnice stayearly checkbusiness centerconvenient locationprovidencetelevisionwalmart
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51 - 55 of 202 reviews
Reviewed 8 April 2016

Learned this hotel was 10 years old and the hotel is showing its age. However, the good service more than made up for it, particularly the folks behind the desk and the gentleman who does the overnight shift. Breakfast was adequate but not always ready...More

Thank Christine B
Response from HIEXSwansea, Front Office Manager at Holiday Inn Express Hotel & SuitesResponded 12 April 2016

Thank you for your review. I am pleased to hear the staff provided very good service. We hope to see you again in the near future. Sincerely, Nicole Banks

Reviewed 7 April 2016

I cannot understand the negative complaints about this hotel. It is the nicest in the area. I grew up locally and had to return in February for the 1st time in years. This is the best hotel in the area....close to I-195. The rooms are...More

Thank HCLBRK
Response from HIEXSwansea, Front Office Manager at Holiday Inn Express Hotel & SuitesResponded 12 April 2016

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Nicole Banks

Reviewed 24 March 2016 via mobile

The furnishings and decor could use an update: it looks like something out of the 90s. However, the hotel was clean and the room was large. I thought it odd that every time I went to the front desk--check in, later that night, and check...More

Thank Greg W
Response from HIEXSwansea, Front Office Manager at Holiday Inn Express Hotel & SuitesResponded 25 March 2016

Greg, Thank you for choosing our hotel for your lodging needs. I appreciate the feedback about your stay here. We hope to see you in the near future. Sincerely, Nicole Banks

Reviewed 18 March 2016 via mobile

First let me say that I realize Holiday Inn ("HI") is not a luxury chain. I'm not expecting Champagne on a beer budget. However there is a basic level of customer-oriented service that one expects from most any hotel, esp, an international chain such as...More

Thank cfglos
Response from HIEXSwansea, Front Office Manager at Holiday Inn Express Hotel & SuitesResponded 23 March 2016

Thank you for your feedback regarding your recent visit at our hotel. Regarding the card I took at check in from your husband, I had explained to him it was only for incidentals, because the room was prepaid. We apologize that your recent stay did...More

Reviewed 22 February 2016

Unexpected trip to the area and very little time to plan, but this facility made it much better, especially the Front Desk and other staff. Room was clean and comfortable, morning breakfast (esp. Monday) was very fresh and good. Check-out was a breeze. Staff helped...More

Thank GEORGE M
Response from HIEXSwansea, General Manager at Holiday Inn Express Hotel & SuitesResponded 26 February 2016

Dear GEORGE M, We love having you here! We appreciate you taking the time to write such a lovely review about our property, and making special mentions of our staff. Your kind comments will be shared with the entire team and the Holiday Inn Express,...More

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Laundry Service
Self-Serve Laundry
Dry Cleaning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Tennis Court
Details
Price range
USD 100 - USD 197 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 100 - USD 197 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (33)
Room & Suite (13)
Dining (4)
Pool & Beach (2)
Business Centre & Event Rooms (1)
Questions & Answers
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Room Tips
"We had room 308. Non-smoking, double queen beds, faces a parking lot"
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"Third floor, avoid being next to laundry facilities."
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"Stay away from the elevator areas if you can"
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"We were on the top floor with little noise."
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