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Holiday Inn Club Vacations Oak n' Spruce Resort

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575 Reviews from our TripAdvisor Community

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Showing 574: English reviews
Boston, Massachusetts
Reviewed 2 weeks ago

Okay units but only half renovated. Enough room for the 6 of us. Furniture was new, except the mattress in the master bedroom. It was so uncomfortable that we had back pain every day. Master bedroom was odd as there was a jacuzzi tub, sink, and shower in the master bedroom. The toilet was in a separate little room. So...

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Helpful?
Thank Lisa A
HIClubCounselor, Guest Relations Manager at Holiday Inn Club Vacations Oak n' Spruce Resort, responded to this review

We're so sorry to hear of your disappointing stay at Oak N' Spruce Resort. This is certainly not the way we want our guests to experience our resort. We sent you a private message in hopes of addressing the shortfalls you encountered more personally. Thanks for sharing your comments.

Rye, New York
Reviewed 4 weeks ago

We were told by a rep, who hand-wrote her lies on a piece of paper along with her cell, that it didn't matter which week we purchased because we would be guaranteed to be able to use our week during the summer to attend Tanglewood concerts. We paid our $1000 deposit in reliance on those representations, which given that they...

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Helpful?
2Thank Gabriela S
HIClubCounselor, Guest Relations Manager at Holiday Inn Club Vacations Oak n' Spruce Resort, responded to this review

We're sorry to hear of the confusion surrounding your tour at Oak N' Spruce Resort. This just doesn't sound like us. We sent you a private message in hopes of addressing the issues you raised more personally. Thanks for sharing your comments.

Region of Waterloo
Reviewed 10 December 2016

It's a nice place centrally located to shopping and Tanglewood, and to hiking at the state parks. We've enjoyed our two one week stays there. Lots to do at the resort and off the resort as well. The first time we stayed in units close to the pool that seemed new and modern, They were great and I loved the...

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Helpful?
1Thank smalltowngirl380
HIClubCounselor, General Manager at Holiday Inn Club Vacations Oak n' Spruce Resort, responded to this review

We're honored that you've chosen Oak N' Spruce for your vacation destination twice already, and are planning on a third! This is high praise indeed. It's our goal to make sure our guests are comfortable and have lots of fun things to do. Whenever something isn't perfect with your unit, we want to know so that we can correct any...

Baldwin, New York
Reviewed 8 December 2016

We were in the newer building called the Presidential suites. Everything was brand new. Two bedrooms, comfortable beds. Full kitchen. Two full bathrooms, however the main bedroom had the jacuzzi tub in the room next to the bed. Just to let you know! We did not take advantage of any activities as it was mostly for children and we had...

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Helpful?
1Thank bernandme
Putnam, Connecticut
Reviewed 2 December 2016

This is a vacation package resort, aka time share. We purchased a sampler package which was for a 5 night stay, midweek, off season. We used 3 of the 5 days over the Thanksgiving holiday. It was a very nice stay because we didn't have to "do" anything. There's two indoor pools, an exercise room, an arcade, activity center and...

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Helpful?
1Thank pblagburn
HIClubCounselor, Guest Relations Manager at Holiday Inn Club Vacations Oak n' Spruce Resort, responded to this review

We're glad to hear you enjoyed your stay at Oak N' Spruce Resort! It's our goal to be sure our guests are comfortable and have plenty of fun things to do. Our vacation packages are a great way to experience our resorts, but we have so many resorts to choose from, it's impossible to see them all with just a...

Guatemala
Reviewed 22 November 2016

We spent 3 night there, few days ago. We had a fantastic suite for 6 people. Very clean, very confortable, a safe place, with a very good kitchen. They have Pizza and Subway in the restaurant area. They also have a nice arcade with a ping pong table. We received a very good attetion from the hotel's crew. Daniel reeived...

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Helpful?
1Thank Jurgen N
HIClubCounselor, Guest Relations Manager at Holiday Inn Club Vacations Oak n' Spruce Resort, responded to this review

What a delight to read about your stay at Oak N' Spruce Resort! It's always our goal to be sure our guests are comfortable and have lots of fun things to do. Your kind words about Daniel are appreciated and we'll be sure to pass them along! Please come and see us again soon, for more vacation fun in the...

San Antonio, Texas
Reviewed 15 November 2016

Rented two bedroom condo. They are in the process of renovating the property. We were able to get recently renovated room, so everything was clean and in good working order. Both bedrooms had en-suite bathrooms. One room had king bed and huge jacuzzi tub in the room which was nice but weird. The other bedroom had regular tub/shower combo. Small...

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1Thank loydek
Reviewed 14 November 2016

I went through their spin and ended up buying a trial week. not sure they do it anymore but it was a sunday through thursday off peak for 800. while I didn't like their sales pitch or the prices of their resort shares, the unit was clean, larger than expected , and pretty modern. the staff was friendly and very...

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Helpful?
2Thank Donnie M
HIClubCounselor, Guest Relations Manager at Holiday Inn Club Vacations Oak n' Spruce Resort, responded to this review

We're so glad to hear you had a great stay at Oak N' Spruce Resort! It's our goal to be sure our guests are comfortable and have lots of fun things to do. Congratulations on your purchase of our trial package! Our Club benefits are industry-leading, with access to RCI's 7,000 + resorts, IHG's Rewards program, as well as our...

Reviewed 30 October 2016 via mobile

When we arrived at the Oak and Spruce Lee was very happy this property is beautiful. We walked into a luxurious presidential suite that at first glance to give away. We noticed that the dishes were not cleaned most likely rinsed off wiped off and put it back. The guest bedroom had makeup stains or dirt stains all over the...

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Helpful?
1Thank Theboss718
HIClubCounselor, Guest Relations Manager at Holiday Inn Club Vacations Oak n' Spruce Resort, responded to this review

We're so glad to hear you enjoyed the activities and amenities at Oak N' Spruce Resort! It's our goal to be sure that our guests can depend on having comfortable accommodations and lots of fun things to do. Above all, we know that outstanding service is key. Inspections are an important part of our housekeeping process, and we're sorry to...

Reviewed 28 October 2016

I know, I know. Who needs wifi when one is vacationing, right? Well, I have a large family and I'm in touch with them almost daily so even though I'm on vacation, I still like to stay in touch. My problem is not really that I couldn't use the Internet or email while staying at Oak N Spruce, it's that...

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Helpful?
1Thank Mary L
HIClubCounselor, Guest Relations Manager at Holiday Inn Club Vacations Oak n' Spruce Resort, responded to this review

We're sorry to hear you were disappointed with your overall experience this time at Oak N' Spruce Resort! It's our goal to be sure our guests are comfortable, enjoy great service, and have plenty of fun things to do. There are lots of great things planned for us over the next few years, and we know that wifi is important...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Self-Serve Laundry
Official Description (provided by the hotel)
Nature's Theater of the Berkshires! Nestled in the wooded hills of the Berkshire Mountains in western Massachusetts, the outdoors-oriented resort offers year-round fun. Families especially enjoy year-round swim options at the indoor and outdoor pools, plus sharing a game or two at our 18-hole mini golf course. The Activity Center features an arcade, sports equipment and more, plus our mini movie theater shows family-friendly movies daily at no charge. Adults love our fitness center, Tiki bar and Beartree Bar. Miles of beautiful forest paths run along the nearby Appalachian Trail and tranquil Tanglewood, the summer outdoor performing home of the Boston Symphony Orchestra, which help make the region a popular New England destination. Add in our full-service health club and 18-hole mini golf course, guests have everything they need for a great family getaway at Holiday Inn Club Vacations Oak N' Spruce Resort. ... more   less 

Additional Information about Holiday Inn Club Vacations Oak n' Spruce Resort

Address: 190 Meadow Street, South Lee, MA 01260 (Formerly Orange Lake Resorts Oak n' Spruce Resort)
Region: United States > Massachusetts > Berkshires > South Lee
Price Range: $88 - $425 (Based on Average Rates for a Standard Room)
Number of rooms: 300
Also Known As:
Oak n` Spruce Hotel South Lee
Oak n Spruce Resort
Oak Spruce Resort
Oak And Spruce Resort
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Club Vacations Oak n' Spruce Resort staff and other travellers.
23 questions
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New York City, New York
over a year ago
Cincinnati, Ohio
2 months ago
Revere, Massachusetts
over a year ago

See all questions (23)

Questions? Get answers from Holiday Inn Club Vacations Oak n' Spruce Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You will be assigned what is available based on your party”
 of 5 bubbles pblagburn, 1 Dec 2016 | Read review
“Ask for a suite!”
 of 5 bubbles jnolte95, 22 Nov 2016 | Read review
“Avoid rooms next to heating/AC utility room.”
 of 5 bubbles somebunny54, 26 Oct 2016 | Read review
“Try to get one of the newly updated units. .”
 of 5 bubbles I3787BHstephaniel, 23 Oct 2016 | Read review
“You could ask to be put in a newly renovated unit. Also the have 3 floors and no elevators.”
 of 5 bubbles johnsU1557HW, 21 Oct 2016 | Read review
5 of 5