So let me start by saying the downstairs part of this hotel is more updated, than the rest. The floors and alot of the structure are still very old. The back doors to the hotel dont work even with a room key, along with the elevators stating you need a room key to use them to go up. Nothing is valid and its pretty boujee that it also says in the elevator “hotel certified certificate located on front office” yep that states its pretty safe. We heard a couple upstairs in the middle of the night arguing as the walls are obviously super thin. AC had a problem the whole stay on staying on which sucked. It wasnt until our second night i called regular customer service( and verified that it was the exact same hotel obviously ) that we needed to add another night due to not wanting to go thru another process of just relocating to another hotel and just wanting to make it easier on us. Well i should have just done that to begin with, due to the fact i got a call the third day (that had been added and paid for the night before) as they called to tell me they were about to kick us out because the room was not indeed booked. Let me remind you we spoke to the black gentleman that saturday after booking on the phone.... as he stated and gave us an ENTIRE NEW room key because of it. He stated specifically the old one would not work due to the fact we obviously extended so gave us a new key. I reminded the lady on the phone ( that sunday) when i got the call from them saying there was no extension. I spoke to Maria and Sophia. ( one was general manager) they refused to not only speak in person but tell me that they could refuse us to stay based on my anger towards the situation and would not offer any explanation of what happened nor discount. We were an hour away when i got the call about them taking our luggage out and had no choice but to stay to keep our belongings safe until back from Salem. What a disaster. How do you not have any explanation yet with the cameras and with your staff? Why did he give me a new room key along with agreeing our stay was extended which was the entire point of verifying everything we were good to go that Saturday night at the front desk? So thankyou for not accommodating us professionally and messing things up to where i had to pay the extra $50 deposit for a whole new “stay/ reservation” Due to overcharging but in your words “never extending us”…
Disappointing! We had adjoining rooms for kids. Their toilet wouldn't flush. After them fixing. It wasn't to say the least. Switched rooms, no hot water. The front desk said it comes and goes just run it. I had a teenager standing in a cold shower for 20 min before coming to our room to take shower. No maid service.
Stayed one night between flights. Clean room, friendly staff, good breakfast, convenient airport shuttle. I arrived at night from an international flight, called for the shuttle around 10 p.m., and it came quickly. About a 15-minute ride from the airport to the hotel without traffic. The shuttle goes every half hour to the airport. You couldn't ask for better convenience.
This is the first hotel I have ever stayed at where there was insufficient parking for the patrons, which I gather is related to their "park and fly" promotion. It is also the first Marriott that I have stayed in for some time where the staff at the front desk did not at least go through the motions to welcome us. While the room on the whole was satisfactory, the heating system was sufficiently noisy to hurt our ability to sleep.
We stayed here for a park, stay and fly deal where you stay the night and they allow you to park for the week. We knew we had made a mistake when we walked in to fire alarms going off, virtually no parking, and a recent “break in” that disabled the entrance to the parking area so you had to walk a mile in the cold. ZERO hot water in the morning followed by a shuttle the had too many people so some were turned away and I’m sure were late for their flights. I informed the front desk gentleman about the water issue, only to get a “oh yeah, we fixed that a while ago”. I informed him they hadn’t. No apology was to be heard. Some other guests told us they have had other major issues when they stayed here before, namely the hotel giving their room away. I would avoid at all cost.