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All reviewsbreakfast buffetquiet flooromelet stationrevenue managerbit wornindoor poolthe hotel staffrooms were cleanberkshire museumdowntown areaone night staycomfortable stayconvenient locationjiminy peaknorth streetgracepoolside
We took a trip through PIttsfield do view the fall foilage. The hotel was probably the best in the city of Pittsfield but is a bit tired and needs some updating. The staff was very friendly and the rooms were clean.
Thank Martin L
Response from Chuck B, General Manager at Crowne Plaza PittsfieldResponded 11 October 2017
Dear Martin L.,
Thank you for your comments. Your feedback will assist us as we plan future improvements. Thank you for choosing us.
Not very friendly staff. Elevator make a scary noise. Beds were not comfortable plus too small for a couple. Couldn't sleep well in the morning from the cleaning noise outdide. The worst thing is the bathroom floor too slippery.
Thank Fabiana C
Response from Chuck B, General Manager at Crowne Plaza PittsfieldResponded 3 October 2017
Dear Fabiana C.,
Thank you for your comments. I am sorry you were disappointed in your stay. We appreciate you taking the time to provide feedback so these items can be addressed.
Stayed four nights for a long weekend getaway. The rates were more reasonable than hotels in the pricier nearby tourist area. This hotel is located within walking distance of the main street and interesting eating establishments. It is next to a main grocery chain, pharmacies...More
Could care less about reserving a king bed on line and getting a queen, mentioned this when checking in and was told yeah that happens. Could care less about hair on sink and toilet. Major problem was the A/C unit made a very loud noise...More
Thank andrew g
Response from Chuck B, General Manager at Crowne Plaza PittsfieldResponded 26 September 2017
Dear Andrew G.,
Thank you for your comments. I am sorry you had such a poor experience at our property. We appreciate you taking the time to make us aware of these issues so they can be addressed.
This hotel is very dated. Rooms are clean, but just worn in spots or funky features - like the wet bar style sink with pass through opening from room to closet/bathroom area. And a faucet that doesn't extend out enough to actually use.
Response from Chuck B, General Manager at Crowne Plaza PittsfieldResponded 15 September 2017
Thank you for your comments. Your feedback will be helpful as we plan future improvements. Thank you for staying with us.