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Crowne Plaza Pittsfield

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Crowne Plaza Pittsfield
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391 Reviews from our TripAdvisor Community

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Showing 379: English reviews
Pine Beach, New Jersey
Reviewed 1 week ago NEW

Love this place. Hotel staff is very accommodating from the front desk to the house cleaning. I always get two rooms poolside on the second floor, non smoking for the kids and smoking for the adults right across from each other. Being right in the center of historic downtown, this hotel is within walking distance of fine dining for those...

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Helpful?
Thank lined0c
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Lined0c, Thank you for your comments. It is great to hear good things from a repeat guest. We look forward to seeing you again. Thank you for choosing us. Sincerely, Chuck Burnick General Manager

Norwalk, Connecticut
Reviewed 2 weeks ago via mobile

My son and I stayed one night and took advantage of the ski deal. It is a good value and we got buffet breakfast and 2 Jiminy Peak tickets included in our rate, plus parking. The hotel is outdated but clean and the staff is very friendly. We used the pool and hot tub both of which were heated. An...

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Helpful?
Thank Robyn B
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Robyn B., Thank you for your comments. I am glad you were able to take advantage of our ski package, and enjoy some of the hotel's amenities. Thanks for choosing us. Sincerely, Chuck Burnick General Manager

Albuquerque, New Mexico
Reviewed 2 weeks ago

In November 2016, we booked a 4 night stay in June 2017 for a nearby music festival. At the time we booked the reservation, I was careful to choose a rate that would allow us to cancel with no penalty in case we decided to change our plans. About a month later, I cancelled the reservation. A few days later,...

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Helpful?
Thank mikeinnm
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Mikeinnm, I am sorry you experienced issues with your reservation. I am not sure about the details of your experience, but in the future I would recommend contacting the General Manager of the hotel directly if you have an issue that needs to be resolved. I assure you our goal is to provide excellent customer service to all of...

Saskatoon, Canada
Reviewed 4 weeks ago

We arrived Friday afternoon in December, looking forward to historic sightseeing. After our long drive it was great to soak in the hot tub and take a swim in the pool. We used this as our home base and travelled to Historic Deerfield and Yankee Candle (an amazing place - 3 hrs here). We also drove to see "The Mount"...

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Helpful?
Thank Teresa M
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Teresa M., Thank you for your comments. I am glad you and your friends enjoyed the area. We look forward to seeing you again. Thank you for staying with us. Sincerely, Chuck Burnick General Manager

Reviewed 4 weeks ago via mobile

Staff at the hotel are very friendly and customer focused. Greater by maintenance, front desk, security and restaurant staff. Room was clean, comfortable and a great bargain. Made my mother's Christmas

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Helpful?
Thank Paul D
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Paul D., Thank you for your comments. We are glad you enjoyed the accommodations and service. Thank you for staying with us. Sincerely, Chuck Burnick General Manager

Greenfield, Massachusetts
Reviewed 4 weeks ago

I was recently at the Crowne Plaza for a fundraising event. Lovely decorations, great sound systems, nice screens for video presentation, smooth dinner service, and food was delicious. The event staff seemed well-prepared for the evening's activities. The night went off without a hitch.

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Helpful?
Thank Michie1291
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Michie1291, Thank you for letting us know about your experience. We are glad your fundraising event went smoothly, and we appreciate you taking the time to let us know. Sincerely, Chuck Burnick General Manager

Reviewed 11 December 2016

I had a great stay to be honest and wanted to give it a Very Good rating. The room was nice, bed was comfortable, even had a pretty view from my room. The breakfast buffet was hot and had fresh eggs cooked to order. The dinner menu was adequate. French fries were cooked to perfection. Tomato with Gorgonzola soup was...

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Helpful?
Thank Jamy V
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Jamy V., Thank you for letting us know about your experience. I am glad that overall you had an enjoyable stay. I do apologize for the issues you experienced when checking in. We do offer bellman service at all times. I'm not sure where the breakdown in service took place, but I will address it with our staff. The...

Reviewed 6 December 2016

stayed over night for a corporate party. The party was nice,but did not have coffee available during meal or later in evening( when i requested some I was told it would be available in the morning. The layout of party could have been arranged better. Pool was small, couldn't use it or hot tub, but told it would be available...

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Helpful?
Thank Loretta A
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Loretta, Thank you for letting us know about your experience. I am sorry you encountered issues during your stay. There is a lot more information regarding your missing item, but this is not the format to discuss that . Please feel free to contact me directly. Thank you for your time. Sincerely, Chuck Burnick General Manager

Boston, Massachusetts
Reviewed 26 November 2016

Surprised by some criticism, I found the room nice and clean. The housekeeping did a good job. The price is reasonable. I did not try the restaurant, room service, or any of the other features so I can't comment on those.

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Helpful?
Thank flyerfan2016
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Flyer Fan 2016, Thank you for your comments. We appreciate the kind words. Thank you for staying with us. Sincerely, Chuck Burnick General Manager

Davie, Florida
Reviewed 9 November 2016

This hotel is not up to the standards of it's name. The hotel is old and in disrepair. the room was not clean, hair in the bathtub, and had a broken makeup mirror and clothes hook in the bathroom. There were many problems in the fitness center, such as broken aerobic equipment and free weights. The breakfast in the dining...

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Helpful?
1Thank wilburil
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Wilburil, I am sorry your stay was disappointing. From your comments it is clear we fell short off our usual service standards. Thank you for taking the time to provide feedback regarding your experience. Your comments will assist us in our continuous effort to improve. Sincerely, Chuck Burnick General Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Crowne Plaza Pittsfield-Berkshires Hotel offers a convenient downtown location, minutes from Berkshire attractions including several public golf courses,Tanglewood, Norman Rockwell Museum, Hancock Shaker Village, summer theater. One hour to Albany (NY) Airport. All guestrooms equipped with complimentary high speed internet. Free wireless Internet access in all public/lobby areas. ... more   less 

Additional Information about Crowne Plaza Pittsfield

Address: 1 West St, Rte 7 & West St, Pittsfield, MA 01201-6298
Region: United States > Massachusetts > Berkshires > Pittsfield
Price Range: $147 - $262 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Pittsfield 3.5*
Number of rooms: 179
Reservation Options:
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Also Known As:
Crowne Plaza Pittsfield Hotel Pittsfield
Pittsfield Crowne Plaza
Crowne Plaza Pittsfield MA - Berkshires
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Pittsfield staff and other travellers.
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Questions? Get answers from Crowne Plaza Pittsfield staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“poolside for kids”
 of 5 bubbles lined0c, 14 Jan 2017 | Read review
“Book elsewhere”
 of 5 bubbles mikeinnm, 1 Jan 2017 | Read review
“The 9th floor overlooking the town square was very quiet, end of the hall. I didn't hear any sounds at all.”
 of 5 bubbles 322TeresaM, 23 Dec 2016 | Read review
“Great venue for fundraising events”
 of 5 bubbles Michie1291, 20 Dec 2016 | Read review
“I thought it was what I would expect from a Crowne Plaza”
 of 5 bubbles 496jamyv, 10 Dec 2016 | Read review
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