If I could give this rating 0 stars I would. My family traveled to Salem and stayed at this hotel. Upon settling in we noticed stains all over the carpet in living room and bedroom and stains all over the couch. There was a red substance dried and dripping down the end table in the living room (looked like ketchup) If this wasn't bad enough, as I was picking up my sons shoes off the floor I noticed FOOD on the floor at the foot of the bed just in front of the ned skirt! This was the worst hotel I have ever stayed in!! They claim that the rooms are being properly cleaned and sanitized between guests but that clearly is not true! This is not a cheap hotel to stay in, we paid a decent amount to stay for the weekend. I contacted both management of the hotel and also Hilton customer service and its as if it is no big deal. I wouldn't recommend anyone staying at this hotel, as my family will never stay here ever again and I will be telling friends and family…
Not very responsive to the Covid crisis. They didn't offer any morning breakfast bags as every other Homewood I has offered since March . They didn't offer any premium upgrades. They did have a very clean establishment and Covid prepared. It would have been nice to have an egg sandwich, muffin, orange juice, candy bar, and water like most other Homewood are doing. I could have gone next door to the Hampton Inn and at least had a breakfast bag.
This is a very nice hotel. Breakfast had plenty of items.The evening social was nice. Hotel was clean, workers were friendly and accommodating. I would definitely recommend this hotel to anyone going to the Boston area.
I was very impressed with the staff from the moment we arrived. The hotel was clean, the suite was so relaxing. Having the extra space separate from the bedroom is a plus. The beds were comfortable as well. The large bathroom made it easy us to get ready at the same time. The halls were quiet which is something I appreciate when I travel.
I chose this hotel because it was closest to the client I was there to work with. It also happened to be next door to a Sonic, which was a plus. It was not a convenient location as far as easy access from the major highways. My room was clean and nice, but had a chemical odor the whole time. I bought a candle and that was sufficient. The staff was amazing. They helped with anything I needed. They were friendly and professional and that was refreshing. I would stay here again. Great accommodations for the money.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing