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I dropped a dress shirt and one of my favorite pairs of slacks off at front desk for dry cleaning in the morning. Only the dress shirt came back the evening. They said they'd check with the laundry service they use, but every time I...More
Response from IHGService, Guest Relations Manager at Hotel Indigo Boston - Newton RiversideResponded 1 week ago
Thank you for sharing your thoughts and for letting us host your stay here in Newton. I'm happy to note that our location was ideal to your needs but your overall experience far from hoped.
I'm sorry for what happened with your slacks...More
I like the Indigo brand. We have used them several times in Brooklyn for business travel and I find them very accommodating. My stay in Boston was no exception. The room was more than adequate and the service was great. It was not far from...More
Cheap hotel and the price shows in the cleanliness of the room. Small room, mini fridge costs extra. Bathroom floor was not clean at all, did not feel comfortable walking on the floors barefoot. Thin walls, could hear people in the hallway very clearly. I...More
1 Thank lillmiller98
Response from Cara S, General Manager at Hotel Indigo Boston - Newton RiversideResponded 27 February 2018
Hello "lillmiller98", As this hotel was built in the 60's, the walls and doors have been soundproofed as well as can be, and I'm sorry if hallway guests could be heard in your room. But the bathroom floor cleanliness we have to own, and quite...More
We got a last minute reservation here when our plans changed unexpectedly. The rooms are modern and fairly clean, but definitely not huge and the bathrooms are quite small. The first room we entered had no heat so we were quickly moved to another room...More
Response from Cara S, General Manager at Hotel Indigo Boston - Newton RiversideResponded 14 February 2018
Thank you, KristieSue, for reviewing Hotel Indigo and bringing these items to our attention. True, with the hotel having been built in 1965, the rooms and bathrooms are small, but we hope the decor and service meet the modern traveler's needs. Sorry about your heater,...More
We called in to warn the hotel of our very late arrival, 2 am.
Once in the room we were not able to close the curtain and asked to be moved to another room. We were given a room facing the wall connected to the...More
Response from Jonathan T, Manager at Hotel Indigo Boston - Newton RiversideResponded 3 February 2018
I am very sorry to hear you were dissatisfied with your accommodations during your visit with us. I would be more than happy to investigate the charges of the refrigerator as we only charge a nominal fee for delivery of the refrigerator to...More
Unfortunately Trip Advisor will not allow responses that include website links or HTML. A email address is rejected when listed. Please call 617-454-3434 to reach the General Manager directly.
Response from sunny77SI | Reviewed this property |
I didn't see a shuttle either. We took the green line train into Boston from the hotel, about a block away. I'm sure if you call the hotel they can give you all the info you need. I had called the hotel before I went... More
I didn't see a shuttle either. We took the green line train into Boston from the hotel, about a block away. I'm sure if you call the hotel they can give you all the info you need. I had called the hotel before I went, because I thought their was a shuttle bus to the airport, but they told me that there is a shuttle bus provided by the airport to the train line, not the hotel..