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Crowne Plaza Boston-Newton Hotel

839 reviews
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Traveller (147)
Room & Suite (79)
Pool & Beach (5)
Overview
  • Excellent20%
  • Very good32%
  • Average26%
  • Poor13%
  • Terrible9%
Travellers talk about
“express bus”(16 reviews)
“light sleeper”(25 reviews)
“bus stop”(12 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.5 Star Hotel
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Rooms
4 Mar.5 Mar.
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1 room, 2 adults, 0 children
Standard Room
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Reviews (839)Write a Review
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All reviewsexpress buslight sleeperbus stophigher floorrush hourboston newtonconvenient locationthe room was nicenew englandoff the highwaywalgreenslanemaxuberfenway
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1 - 5 of 781 reviews
Reviewed 5 days ago

The rooms were nice, the staff was friendly and completely untrained. Have a question? Ask any two staff and get two completely different answers. I had a billing issue that should have taken 5 minutes to correct and it took days and multiple phone calls....More

Thank water_rats
Response from CrownePlazaNewton, Manager at Crowne Plaza Boston-Newton HotelResponded 2 days ago

Dear Water_Rats, We are deeply sorry to hear this was the experience you had during your stay. This is certainly not the usual feedback we receive regarding our team and would certainly appreciate if you would be willing to provide us more information so we...More

Hotel's Favourite
Reviewed 15 August 2017

We were heading to the Boston area to look for a daughter's wedding dress. We picked the Crowne Plaza because of it's proximity to the Bridal Outlet. I was concerned about traffic, so really glad that the hotel was conveniently off the exit; an oasis...More

Thank RevPatt
Response from CrownePlazaNewton, Manager at Crowne Plaza Boston-Newton HotelResponded 17 August 2017

Dear RevPatt, Thank you so much! We are so happy we got to be the haven for a family getaway during such an exciting time. Thank you for sharing your feedback and for staying with us. We hope to welcome you back in the future....More

Reviewed 1 week ago via mobile

Stayed here before an early morning business commitment the next day. The customer service was pretty good. The room was fairly clean, and the bed was very comfortable. The location is convenient, though there is lots of noise from the busy street right outside. The...More

Thank LivelyLaura
Response from CrownePlazaNewton, Manager at Crowne Plaza Boston-Newton HotelResponded 1 week ago

Dear Lively Laura, Thank you for staying with us for your recent business travel. We're happy to hear the service, convenience and cleanliness all were positive overall. We're sorry if the traffic noise was a disruption. Should you stay with us again, please know we...More

Reviewed 1 week ago

I stayed here for one night when I had a quick family trip to Brighton. I reserved here because it was nearby. I didn't realize it was built right on top of a major highway. Why would you build a hotel there? It was so...More

Thank ces563
Response from CrownePlazaNewton, Manager at Crowne Plaza Boston-Newton HotelResponded 1 week ago

Dear ces563, Thank you for taking the time to share your feedback with us. We're so sorry the traffic noise made your stay less than satisfactory. We do our best to make our location clear during the booking process as we know our unique location...More

Reviewed 2 weeks ago

The room didn't look clean and the furniture is really old ( torn leather chair). It takes forever to get something delivered to your room. I guarantee you will get ice cold tea because it takes them very long time. Not a pleasant experience.More

Thank Darya D
Response from CrownePlazaNewton, Manager at Crowne Plaza Boston-Newton HotelResponded 2 weeks ago

Dear Darya D, We are truly sorry to hear this was your experience when staying with us. Although we certainly aren't a brand new property, our cleanliness scores tend to be very high and so we're so disappointed to find this wasn't your experience. We...More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Pool
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
USD 110 - USD 270 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
USD 110 - USD 270 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (147)
Room & Suite (79)
Pool & Beach (5)
Dining (4)
Business Centre & Event Rooms (6)
Questions & Answers
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wonderfulseasons8
3 June 2017|
AnswerShow all 6 answers
Response from Lafemmegiselle | Reviewed this property |
you would be taking Amtrak (I work on it!) and I would take an Uber from Boston Back Bay, not Boston South Station. The hotel is technically not in Boston FYI. There is an express bus that runs from about a block away... More
1
Vote
Mandy1604
27 June 2016|
AnswerShow all 6 answers
Response from Sarah S | Reviewed this property |
I only ate breakfast in the hotel it was expensive for what you got (buffet breakfast) US$18 per person.
1
Vote
BevAnn30
6 September 2015|
AnswerShow all 5 answers
Response from RoyalSilk | Reviewed this property |
Agree - the hotel does not run a shuttle. Mind you if you paid them to run one for the competition they might.
0
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Room Tips
"upper floor"
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"Probably the higher up you are, the quieter it is."
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"I asked management and there no quiet rooms. They do have ear plugs if you want them"
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"As high a room as possible. You will need earplugs either way."
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