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Crowne Plaza Hotel Boston - Natick

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Crowne Plaza Hotel Boston - Natick
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497 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Hotel Boston - Natick
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Showing 480: English reviews
Boston, Massachusetts
Level Contributor
101 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 22 July 2014

This hotel has renamed itself "The Verve" hotel. When I drove into the parking lot and first saw this property I was not impressed. After spending 3 nights for a conference I can tell you that I am definitely not impressed. At best this is a weak 3 star property. The common area decor is of times gone past with... More 

1 Thank Biztraveler2222
Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Biztraveler2222, Thank you for taking the time to share your feedback. We have undergone some major renovations and I am very glad you found the rooms well appointed and bed comfortable. We strive to deliver efficient and exceptional service to all our guests and I regret that you did not have an easy check-in, and on top of this... More 

Dallas, Texas
1 review
Reviewed 22 July 2014

Melanie, Stephanie, Russell and the whole team at Crowne Plaza in Natick set an exemplary model for customer service. I made last minute arrangements and the whole staff went to amazing levels to make sure I was well taken care of from the time I arrived at Logan. Truly outstanding. Hats off to you! Job well done.

Thank Michelle B
Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Michelle B, Thank you for your wonderful 5 star review! I am so glad to hear our customer service team exceeded your expectations and that you enjoyed your time with us. I have passed on your kind compliments to Russell, Stephanie, and the rest of the team. It was great having the chance to meet you and we hope... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 July 2014 via mobile

I am writing this because of OUTSTANDING service by Russell of the bell staff. He was incredibly kind and helpful. I was traveling with my 86 yr old mother and 17 yr old daughter with wausau too much luggage and he made it an effortless and truely wonderful experience for us by his kindness, both in his shuttle service and... More 

Thank marianne m
Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear marianne m, On behalf of our entire team, thank you for your fantastic comments on the service. It is so nice to hear this type of feedback and I’m glad that Russell and Dylan made such a positive impact on your experience with us. We hope to see you again in the future if your travels bring you back... More 

San Antonio, Texas
Level Contributor
357 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
Reviewed 15 July 2014

This is a beautiful hotel located in an excellent location in Natick, very close to lots of shopping restaurants, it's a little tricky to get to depending on what direction your coming from but once you arrive it's worth the search. Nice coffee shop inside the hotel. The rooms are large and clean the bed was so comfortable I didn't... More 

Thank Jill V
Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Jill V, It is a treat to hear such positive feedback from a Top Contributor on TripAdvisor; we thank you for your glowing 5-star review! I apologize you had a bit of difficulty finding us at first. I am glad you found our rooms spacious and the beds comfortable, and our 24-hour fitness center suited for your needs. Our... More 

Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 July 2014

I made my travel arrangements with little notice & this hotel accommodated me with the most friendly & attentive staff! I had a beautiful suite & an incredible nights sleep. I plan on asking them where they purchase their pillows. I woke up in the exact same position I fell asleep in & that's a rarity! Great place to stay.... More 

1 Thank Jacquelin R
Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Jacquelin R, Thank you for your 5-star review! We are so glad you were thrilled with your choice and enjoyed your stay in our beautiful, newly renovated suite! Thank you for sharing this and most of all, sharing the exceptional service you received from our staff. Please reach out to me directly at your convenience and I would be... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 June 2014

Don't waste your time with this hotel, its overpriced and the staff was abrasive. They offer a free shuttle from the train, the shuttle was half an hour late so be careful when running on a schedule. The free breakfast was terrible, the staff was so rude to me when pressing me for my free breakfast card and only repeated... More 

2 Thank nila b
Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Nila B, Thank you for taking the time to review your recent stay. I apologize that your expectations were not met regarding our complimentary shuttle service and that it caused an unexpected delay in your plans. We do our very best to accommodate all our guests in a timely manner, on a first come first serve basis. Being a... More 

Lady Lake
Level Contributor
87 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 25 June 2014

Staff at Hotel was a 5. Room was a 4, Gym one of the best I have been a 5. Carpet in hallways stained and un appealing, no free food in lobby, cookies, fruit, coffee, no am breakfast, For what they charge, some of this they should offer. If you need location, only reason to stay.

1 Thank Michael B
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Michael B, Thank you for sharing your wonderful comments about our staff and 24-hour fitness center! Since we are a full service hotel that operates within Crowne Plaza brand guidelines, we are unable to provide some of the amenities you mentioned. We do offer several hotel packages that you may be interested in booking for your next trip. If... More 

Springfield, Massachusetts, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 June 2014 via mobile

My Daughter an her friends drove up from Tucson Az. There where four of us an we book are room in Feb. We ask for two double beds an when we got there they only had us in a room with (1) one double bed an they said they could give us a rollaway bed . So one of us... More 

2 Thank Carl S
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Carl S, I apologize for the situation your daughter experienced upon arrival to the hotel. If you have the chance, I'd like the opportunity to discuss the situation with you in further detail. Please give me a call at 508-653-8800, or I am reachable by email. Thank you for sharing your feedback, and have a wonderful day! Best Regards,... More 

2 reviews
Reviewed 17 June 2014

Stayed three nights with a tour group from Toronto. The rooms were good, beds excellent, but a chair in the room would have been nice and practical. The staff very friendly and courteous. The evening dinner in the dining room excellent. Compliments to the chef. But was he not available at breakfast? The breakfasts were very dissappointing. The same scrambled... More 

Thank lis378 .
Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear lis378, Thank you for taking the time to share your feedback from your recent stay, as well as your kind comments about our staff. We are happy you enjoyed your dinner in the Pantry Restaurant and I will pass along your compliments to the Chef! I am very sorry to hear about your disappointing experience during breakfast and would... More 

Alexandria, Virginia
Level Contributor
45 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 15 June 2014

We stayed at the hotel for two nights while moving to the Cambridge area. The decor is some of the most interesting that I've ever seen; spend some time checking it out ~ you won't be disappointed! The room was comfortable, and the drive isn't too bad into Boston.

Thank Kelly-S-2010
Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Kelly-S-2010, We hope the move went well and welcome to the Boston area! Thank you for choosing our hotel during your transition to Cambridge. We are glad you enjoyed the decor and found the rooms comfortable. We hope you come back and visit our Violet Thorn lounge for drinks and appetizers once you are settled in. Thank you for... More 

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  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the finest hotel in MetroWest Boston, The Verve Crowne Plaza Hotel Boston-Natick. The hotel offers luxurious, comfortable surroundings with attentive, courteous service. All guestrooms offer complimentary high-speed Internet and our club floor features exceptional accommodations and personalized services for the more discerning guest. For those who are traveling from Logan Airport, the Logan Express Framingham bus service stop is conveniently located a mile away from the hotel. Strategically located 17 miles west of Boston, this hotel is conveniently located near visitor attractions such as The Freedom Trail, Faneuil Hall, Quincy Market, USS Constitution, Back Bay, and the North End and baseball can be enjoyed at the famous Fenway Park, home of the Boston Red Sox. The Verve Crowne Plaza is located within one mile of five shopping malls, a wide variety of restaurants and two movie cinema complexes. The popular Natick Collection is located across the street from The Verve Crowne Plaza and has expanded to include Massachusetts' first-ever Nordstrom, Neiman Marcus and a hundred specialty stores, luxury boutiques and dining options. When making your traveling plans to the Boston-Natick area, consider The Verve Crowne Plaza and check out our room packages such as our Boston Weekend Package, our Natick Collection Shopping Package. ... more   less 

Additional Information about Crowne Plaza Hotel Boston - Natick

Address: 1360 Worcester Street, Natick, MA 01760
Region: United States > Massachusetts > Natick
Price Range: $135 - $280 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Boston - Natick 3.5*
Number of rooms: 251
Reservation Options:
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Also Known As:
Crowne Plaza Natick
Crowne Plaza Hotel Boston
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Boston - Natick staff and other travellers.
11 questions
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2 months ago
Wolcott, Connecticut
11 months ago
Old Bridge, New Jersey
over a year ago

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Questions? Get answers from Crowne Plaza Hotel Boston - Natick staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Quieter farther from the elevator and higher up to avoid noise from functions being held.”
 of 5 bubbles robird, 22 Sep 2016 | Read review
“7th floor.”
 of 5 bubbles 447garetht, 27 Aug 2016 | Read review
“no complimentary coffee”
 of 5 bubbles psuprd, 11 Aug 2016 | Read review
“Go through AAA”
 of 5 bubbles Ladyjeyes , 3 Aug 2016 | Read review
“The first and second floor are probably noisy when there are weddings going on.”
 of 5 bubbles LaurenShan1011, 11 Jul 2016 | Read review
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