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Crowne Plaza Hotel Boston - Natick

559 reviews
Traveller (66)
Room & Suite (42)
Dining (14)
  • Excellent45%
  • Very good29%
  • Average15%
  • Poor6%
  • Terrible5%
Travellers talk about
“the verve”(54 reviews)
“mile radius”(7 reviews)
“logan express”(9 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Free Shuttle or Taxi Services
Room Service
3.5 Star Hotel
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Offers from Crowne Plaza Hotel Boston - Natick
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28 Jan.29 Jan.
1 room, 2 adults, 0 children
Standard Room
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Reviews (559)Write a Review
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All reviewsthe vervemile radiuslogan expresspantry restaurantlarge mallexecutive floornatick areafront desk stafftrain stationdirectly across the streetmass pikeshopping and restaurantsbusiness travelersshuttle servicefree shuttlebusiness tripnew england
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21 - 25 of 539 reviews
Reviewed 31 August 2017

I stayed at this hotel last week for business and brought my 2 teenagers (18 & 16) along for the trip. They wanted to explore Downtown Boston and Tour Harvard University. The Shuttle Bus driver (Shane) was very friendly and helpful with directions. He drove...More

1  Thank Kim B
Response from lynne_luongo, General Manager at Crowne Plaza Hotel Boston - NatickResponded 1 September 2017

Thanks for mentioning Shane! He is relatively new to the team and he will be thrilled to see these comments. Thank you so much. Lynne

Reviewed 26 August 2017

My wife and I spent three nights here will traveling in the Boston area. Although it was very clean and the staff was excellent and very nice the hotel is the worst Crowne Plaza I have ever encountered in 45 years of national travel. It...More

1  Thank anniversaryinfl
Response from lynne_luongo, General Manager at Crowne Plaza Hotel Boston - NatickResponded 28 August 2017

Thanks for mentioning my wonderful staff. Yes we are a full service hotel and do not have refrigerators and microwaves like the Marriott Courtyard products do. As a limited service hotel, they expect their guests to bring their own food and beverage as they have...More

Reviewed 22 August 2017 via mobile

I stayed here as part of a business trip a few weeks ago. The staff were very friendly on reception. The hotel was clean and quiet. The rooms were just okay. They were nice don't get me wrong, but they needed a little brightening up....More

3  Thank the_crunchy_apple
Response from lynne_luongo, General Manager at Crowne Plaza Hotel Boston - NatickResponded 23 August 2017

Thank you for mentioning my great staff and I have noted your lukewarm coffee comments. Thanks for letting me know. Lynne

Reviewed 21 August 2017

I stayed here one night instead of Crown Plaza Woburn that I normally stay at at since I had never visited Natick Mall (always went to Burlington Mall). It was nice that they sent me 600 welcome bonus before the stay and I was so...More

1  Thank hland1985
Response from lynne_luongo, General Manager at Crowne Plaza Hotel Boston - NatickResponded 23 August 2017

I'm sorry that you had a less than adequate check in. I will share your comments with our front desk agents. They know what to do, you should have been greeted warmly and given what you need to have a great experience. Sorry about the...More

Reviewed 17 August 2017

Rooms were spacious, clean and updated. Quiet room and comfy bed. Breakfast buffet had great selection with perfectly ripe melon, nice pastries, tasty oatmeal, was very fresh and service was impeccable.

1  Thank sandy15
Response from lynne_luongo, General Manager at Crowne Plaza Hotel Boston - NatickResponded 23 August 2017

Thanks for the great comments and the 5 stars! Lynne

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Top amenities
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Fitness Centre with Gym / Workout Room
Price range
USD 100 - USD 207 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Price range
USD 100 - USD 207 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (66)
Room & Suite (42)
Dining (14)
Hotel & Grounds (53)
Business Centre & Event Rooms (5)
Bathroom (2)
Questions & Answers
Ask a question
30 September 2016|
Response from 1diva | Reviewed this property |
There is a mini fridge in the room. There is not a microwave .
13 April 2016|
AnswerShow all 2 answers
Response from Dan R | Reviewed this property |
Not sure about the pet friendly but it seems they are a pretty clean chain. The rooms were clean.
Bill D
21 January 2016|
AnswerShow all 3 answers
Response from Susan M | Reviewed this property |
No, there's no pool at the hotel. There's a small gym on the main floor, and the beautiful Natick Mall is across the street if you're into mall walking. But no pool. Sorry.
Room Tips
"away from the highway and Air con units"
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"South side rooms quieter away from the main road. Top floor rooms very spacious. Join IHG and get upgrades..."
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"Not all rooms have a fridge so make sure that you ask for that if you need one."
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"We're on the 1st floor no view but equipped with out door balcony."
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