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Holiday Inn Hotel & Suites Marlborough

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Holiday Inn Hotel & Suites Marlborough
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196 Reviews from our TripAdvisor Community

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Showing 196: English reviews
Reviewed 3 weeks ago

We arrived later in the evening and Bryan was great! We were greeted by him at the desk and he was warm and welcoming. He was especially helpful in meeting our requests. Our room was very large and comfortable. I just loved the gigantic poinsettias in the lobby, the lobby was very festive for the holidays!

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Helpful?
Thank Kimberley S
Reviewed 3 weeks ago via mobile

We stayed just before Christmas and were very impressed with the hotel, the pool and the service. Brian and Nicole at the front desk were especially helpful as we had some special requests. Will definitely stay again and would recommend this hotel to others

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Thank Juliana B
Nicole S, Front Office Manager at Holiday Inn Hotel & Suites Marlborough, responded to this review

Dear Juliana B, Thank you for choosing to stay with us and taking your time to respond to your stay here at the Holiday Inn & Suites Marlborough. I am pleased to hear that you were impressed with the hotel, the pool and our staff. Our team enjoys providing our guest with a stay that is comfortable and accommodating and...

Brunswick, Maine
Reviewed 13 December 2016 via mobile

I checked into the Holiday Inn and was treated by a very warm and welcoming front desk staff, Caraleigh, Dafanie and Roy were just great. We were traveling with a large group and they handled the check in like true professionals, and were very warm to every guest. The rooms were very comfortable and well maintained. The bed was very...

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Helpful?
1Thank Scott H
Nicole S, Front Office Manager at Holiday Inn Hotel & Suites Marlborough, responded to this review

Dear Scott H, Thank you for taking the time to respond to your recent stay with us. I am pleased that our staff made such a great impression for you and your group and that the rooms were comfortable and well maintained! We have passed your review on to our team to continue to motivate and inspire them. We appreciate...

philippines
Reviewed 8 November 2016

We stayed here for a few nights when we went to Massachusetts. We couldn't book in Boston so we just stayed here. The hotel is big. The rooms were clean and spacious. The free wifi was fast. The one bedroom suite was nice. There was a small kitchen. There were utensils. The beds were comfortable.

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Helpful?
Thank 1step_1kmilejourney
Asma S, Front Office Manager at Holiday Inn Hotel & Suites Marlborough, responded to this review

Dear Guest, Thank you for choosing the Holiday Inn & Suites from many choices to choose from. I am thrilled to hear that you had a comfortable stay with us! Sincerely, Asma Siddiqui

Hinsdale, Illinois
Reviewed 3 November 2016

We stayed here with our son's AAA hockey team. Roy was the Man at the front desk who was so friendly and easy to talk to. The boys lost most of their games that weekend and he gave them a great pep talk and was inspirational to listen to. This hotel is lucky to have Roy working there. Not only...

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Helpful?
2Thank jkonroyd
Asma S, Front Office Manager at Holiday Inn Hotel & Suites Marlborough, responded to this review

Dear jkonroyd, Thank you for taking the time to review our hotel during your recent stay at the Holiday Inn & Suites Marlboro. Yes, we are lucky to have Roy as part of our team, who takes great pride and passion in what he does. It is great to hear that he was able to prep talk and inspire the...

Montana
Reviewed 31 October 2016

I'm giving this hotel 4 stars mostly because of Voy at the front desk, who gets his own star for customer service - going out of his way to interact with and accommodate the needs of a customer. I was there for three nights on business and unfortunately there was a hockey tournament in the area which translated into kids...

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Helpful?
1Thank dianeri123
Asma S, Front Office Manager at Holiday Inn Hotel & Suites Marlborough, responded to this review

Hi dianeri123, We loved having you here! Thank you for writing such a detailed review about your recent stay with us. We take this as an opportunity to make further improvements where needed. The special mentions of our staff is appreciated and will be shared with the entire team. Roy takes pride in what he does and we are glad...

Waltham, Massachusetts
Reviewed 27 October 2016

Bryan at Front desk was VERY kind and accommodating! There were no other twin beds (rather than king) available at our group discount He had us first on the list for a cancellation. There was already a cot in the room when we checked in! He also had grouped our group together in close proximity!! He also was very sweet...

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Thank ragtoptt
Luziane C, General Manager at Holiday Inn Hotel & Suites Marlborough, responded to this review

Dear ragtoptt, Thank you for taking the time for writing such a detailed review of your recent stay with us. I am thrilled to hear that our staff was able to accommodate you. Your review will be shared with Bryan, and the entire team, and I am sure he will be happy to hear his hospitality was appreciated and recognized!...

Zurich, Switzerland
Reviewed 21 October 2016 via mobile

Room was not clean up to the standards. Bathroom exhaust did not work and the lights were flickering. On complaint it was promised to be repaired or the room will be changed. On return in the middle of night we noticed that exhaust still does not work and more over room has no towels replaced. They advertise large on the...

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Thank chedesh
Luziane C, General Manager at Holiday Inn Hotel & Suites Marlborough, responded to this review

Dear Guest, Thank you for your feedback regarding your recent visit to our hotel, and please accept our sincerest apologies for the experience you had during your stay with us. Rest assured that your comments will be shared, and will be taken as an opportunity to make further improvements. We hope to be given another opportunity to serve you again...

Reviewed 21 October 2016 via mobile

Took my family on a business trip with me last weekend. We decided to spend an extra day ahead of time & chose this location. Every bit of our stay here was wonderful, start to finish. When we arrived we were behind a bus load of people but the check in was speedy! After checking in we stopped at the...

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Thank Lisa W
Luziane C, General Manager at Holiday Inn Hotel & Suites Marlborough, responded to this review

Dear Lisa, Wow! We appreciate you choosing the Holiday Inn & Suites in Marlboro as your choice of stay. I am thrilled to hear that our hospitality was appreciated and we were able to make your stay wonderful! Bryan takes pride in what he does and always goes above and beyond to create memorable experiences. We look forward to serving...

Damariscotta, Maine
Reviewed 18 October 2016

Stayed at this Holiday Inn to go see a concert in Boston. First thing, it's still a good 40+ minutes from Boston so traffic (and there is a lot of it) will have an impact. The upside is that it is very easy to get from the hotel to I-90 headed into Boston, but you MUST plan on traffic delays...

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1Thank Robert C
IHGService, Guest Relations Manager at Holiday Inn Hotel & Suites Marlborough, responded to this review

Dear Robert C, Thank you for staying with us and taking the time to give feedback. I am happy to know that you found our location convenient and staff service commendable. It is our goal to ensure our guests’ satisfaction is met with the excellence of service and accommodation you expect. I am pleased that our clean room, furniture and...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Bordering on the MetroWest region of the State, the smoke-freeHoliday Inn Hotel and Suites in Marlborough is at the Crossroads of New England in central Massachusetts. Situated on Rt. 495, minutes from Route 290 and the Mass Pike, Route 90, the hotel is surrounded by industry leaders in the fields of bio-tech, high-tech, finance and defense.We offer 153 well-appointed rooms and 20 spacious two-room suites. Suites feature a kitchenette, dining area, living room, and a king bedroom. Standard rooms include our kings and rooms with 2 double beds. Whether traveling for business or with family, our rooms are designed to fit your needs. Our 2nd and 3rd floor rooms are completely renovated with the rest of our rooms and suites scheduled for completion before summer. Hotel amenities include free parking, fitness center, indoor pool, restaurant, room service, lounge with pool table and big screen TV, on-site laundry, valet, ATM and business center. The hotel is completely smoke-free. Complimentary shuttle service is available to local companies as well as restaurants and shopping within a 5 mile radius. Downtown Boston, home of the Boston Red Sox, Bruins and Celtics and the TD BankNorth Garden, is within 40 minutes. Round trip van service to Logan Airport is available for a fee. Worcester, home of many colleges, the arts, hospitals and the DCU Center, is less than 18 miles away. The New England Sports Center is within 4 miles. ... more   less 

Additional Information about Holiday Inn Hotel & Suites Marlborough

Address: 265 Lakeside Ave, Marlborough, MA 01752-4503
Region: United States > Massachusetts > Marlborough
Price Range: $110 - $211 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Hotel & Suites Marlborough 3*
Number of rooms: 173
Reservation Options:
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Also Known As:
Holiday Inn Hotel And Suites Marlboro
Holiday Inn Marlborough
Marlborough Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Hotel & Suites Marlborough staff and other travellers.
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Questions? Get answers from Holiday Inn Hotel & Suites Marlborough staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“suite was very, very nice and very quiet (but a long haul to the front desk)”
 of 5 bubbles louise0817, 16 Oct 2016 | Read review
“They have a very nice indoor pool - enjoy it”
 of 5 bubbles R4001PNmikew, 19 Jun 2016 | Read review
“We stayed in a suite on the 4 th floor. It was very spacious and quiet.”
 of 5 bubbles hjr7, 9 Jun 2016 | Read review
“The suites are amazing!”
 of 5 bubbles americanfamilyinDK, 28 Apr 2016 | Read review
“Are room was in the back. Very quiet.”
 of 5 bubbles Denisepascarella, 24 Apr 2016 | Read review
5 of 5
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