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Embassy Suites by Hilton Boston Marlborough

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Embassy Suites by Hilton Boston Marlborough
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740 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Boston Marlborough
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Showing 727: English reviews
Kalamazoo, Michigan
Reviewed 16 August 2016 via mobile

The entire staff at the Marlborough location showed great hospitality and friendliness. I did not encounter one staff member who did not display courtesy and an offer to assist. The hotel was clean, breakfast and chefs were outstanding, beds comfortable, and they had 4 washers and dryers. I would recommend this hotel. It is also easy on and off of...

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Helpful?
Thank DisneyMama5
Joleen E, Front Office Supervisor at Embassy Suites by Hilton Boston Marlborough, responded to this review

DisneyMama5, I just want to take a moment of your time to say how much we appreciate you staying with us here at the Embassy Suites Marlborough. We know you have a lot of options when traveling to the area and we greatly appreciate you choosing our hotel. Thank you for sharing your comments with us. Feedback from our guests...

traverse city
Reviewed 6 August 2016

We spent 4 nights at this hotel for a girls' hockey tournament. The staff was great, rooms clean, and they served REAL EGGS....NOT FROM POWDER, for breakfast! ;) They offer "made to order" omelets daily, and the kitchen staff was flat out so accommodating and awesome. I definitely would stay at this hotel again!

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Thank jellie2001
Joleen E, Front Office Supervisor at Embassy Suites by Hilton Boston Marlborough, responded to this review

Good afternoon Jellie2001 - I just want to take a moment of your time to say how much we appreciate you staying with us here at the Embassy Suites Marlborough. We know you have a lot of options when traveling to the area and we greatly appreciate you choosing our hotel. I'm so pleased to hear that you were able...

Connecticut
Reviewed 2 August 2016

Stayed here for 2 nights in July 2016. What a fantastic family hotel! The suite was spacious and well appointed. The crib I had requested at the time of my reservation was waiting for us in our room upon check-in. My children enjoyed the pool and hot tub which was small but certainly sufficient. The free cooked-to-order breakfast included in...

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Helpful?
Thank browneyedgirl001
Joleen E, Front Office Supervisor at Embassy Suites by Hilton Boston Marlborough, responded to this review

browneyedgirl001- I just want to take a moment of your time to say how much we appreciate you staying with us here at the Embassy Suites Marlborough. We know you have a lot of options when traveling to the area and we greatly appreciate you choosing our hotel. We are so pleased that you found our hotel and staff to...

Montreal
Reviewed 1 August 2016

Overall a pleasant stay. 2 bedroom suite with 2 bathrooms was convenient for our family of 5. Staff was very courteous. Complementary breakfast was very good. The hotel was generally clean, but one of the bedrooms in our suite had dust mites on the wall and the A/C was very weak. The sofa bed mattress was terrible which is pretty...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank David_B_Montreal
Joleen E, Front Office Supervisor at Embassy Suites by Hilton Boston Marlborough, responded to this review

David_B_Montreal - Thank you for taking the time to review our hotel. I am so glad you found our hotel and breakfast to your liking. I would like to apologize for any inconveince you may have had with the cleanliness and the ac in your suite. I have shared your comments with our team about the pull out sofa mattress....

Reviewed 31 July 2016 via mobile

Not the best embassy suites I have stayed. Floor plan is a bit confusing. Parked in one area had to take elevator down to main floor to then take another elevator to my floor in another wing. Room was clean. outdated but no issues. Had manager reception but in Mass. Apparently drinks are not free due to law. $7 a...

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Thank Sussex S
Chicago, Illinois
Reviewed 31 July 2016

This hotel was an embarrassment to American hospitality, as our company hosted a global meeting and employees from around the world. The suite was FILTHY. Let me repeat: The suite was FILTHY. Let me repeat again: The suite was FILTHY. It was disgusting. The carpet was stained. The couch had burn marks on it. The glass cup on the vanity...

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Helpful?
Thank TFI02139
Joleen E, Front Office Supervisor at Embassy Suites by Hilton Boston Marlborough, responded to this review

Good Afternoon TFI02139- I just want to take a moment of your time to say how much we appreciate you staying with us here at the Embassy Suites Marlborough. We know you have a lot of options when traveling to the area and we greatly appreciate you choosing our hotel. As a HHonors member, you are among our most valued...

Weston, FL, United States
Reviewed 30 July 2016

Poor customer service. The staff took the liberty of texting us daily, but this was more bothersome. The facility was old and uncomfortableness. The refrigerator had food from a previous guest. The manager was not interested in texting on day three and four because we brought these shortcomings to their attention.

Review collected in partnership with Embassy Suites Hotels
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Thank Jill H
Huntsville, AL
Reviewed 27 July 2016

I was on the last day of a 10 day stay, when I smelled a strong paint smell coming into my room. Got very light-headed and reported to front desk. The hotel was not adequately prepared to address this emergency, since an hour went by and the noxious odor just spread without diminishing. Finally had to call 911 to get...

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Thank sande2000
Fort Collins, Colorado, United States
Reviewed 25 July 2016

Stayed here while on business in Boston area. Very convenient location Route 20 and 495. However the hotel is very dated. Clean rooms but seem to be out of the 1970's.era. Parking is very limited so get there early in the day. Embassy Suites breakfast is very good as usual with lots of choices or made to order offerings. Staff...

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Thank BizTrvlerWW
Middlefield, United States
Reviewed 22 July 2016

My son's baseball team stayed at Embassy Suites by Hilton Boston Marlborough and I was extremely impressed by the quality of this hotel. The desk staff were great and the cleaning staff did a great job as well. The evening Happy Hour food was good and the complimentary breakfast was outstanding. The bar area was nice and serves as a...

Review collected in partnership with Embassy Suites Hotels
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Thank Robert G

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Embassy Suites by Hilton Boston Marlborough

Address: 123 Boston Post Rd W, Marlborough, MA 01752-1840
Region: United States > Massachusetts > Marlborough
Price Range: $174 - $318 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Boston Marlborough 3.5*
Number of rooms: 229
Reservation Options:
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Also Known As:
Embassy Suites Marlborough
Marlborough Embassy Suites
Hotel Style:
#2 Business Hotel in Marlborough
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Boston Marlborough staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Boston Marlborough staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you do decide to stay here, the 3rd floor of the rear building is actually the ground level, making it more accessible for parking.”
  • The door stop.
  • The thin mattress on the fold-out. They make much better ones than this, obviously.
  • Peeling wallpaper/paint.
  • Vent in bathroom. Didn't run...no switch to make it run. Covered in dust.
  • Hard to see, but stains on the mirrored closet door in the bedroom.
  • Sprinkler in ceiling
  • Mold on the tub.
  • Peeled stain? I don't know what this was on the door.
TomCT714, 23 Jan 2017 | Read review
“Higher floors on the courtyard side are quieter.”
B2008MJdenisem, 17 Jan 2017 | Read review
“Ask for a higher floor (there are only 5 floors)”
Loveagreatvacation, 9 Dec 2016 | Read review
“If someone is sleeping on the sofa bed, be aware that the door between the living area and bedroom is slatted.”
Greenwood_721, 28 Nov 2016 | Read review
“6th floor new wing are quiet”
MichaelT811, 26 Nov 2016 | Read review
5 of 5