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BEST WESTERN Royal Plaza Hotel & Trade Center

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BEST WESTERN Royal Plaza Hotel & Trade Center
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685 Reviews from our TripAdvisor Community

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Showing 673: English reviews
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Leominster, MA., United States
Reviewed yesterday NEW

The hockey tournament 'that was going on with the 'young' boys running up and down the halls and the elevators and knocking on the door to our private meeting room during our gathering WAS NOT APPRECIATED! No control was ever seen by parents to any degree to have these boys show SOME respect for the other guests staying at the...

Review collected in partnership with Best Western
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Helpful?
Thank 945cynthiat
Massachusetts
HOTEL’S FAVOURITE REVIEW
Reviewed 18 September 2016 via mobile

I stayed overnight, due to a meeting here; driving the night before let me sleep longer. I can't remember the last time I stayed at a Best Western and am now wondering why it's been so long. Everyone working here is great- helpful, friendly, and professional. Plenty of free parking and it is right there; you don't have a long...

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Helpful?
Thank CaesarBrutus
About Hotel's Favourite Review
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

Thank you for your five-star review! To know we had such an impact on your impression of not just our property, but the brand as a whole, is such great praise. I am so pleased we could make both your stay and your meeting enjoyable. We look forward to your next stay with us! Rick Skinner General Manager

here and there, United States
Reviewed 2 days ago NEW

very nice. good location. easy check in and check out. recommend if you are looking to stay in the area. close to places to grab some grub also. the only thing that i did not like was that i had to fill in this box with 200 or more characters.

Review collected in partnership with Best Western
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Thank chrisjV1907YI
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

Thank you for letting us know about your five-star experience at our hotel. Our hotel is a great option for those looking for convenient, affordable lodging in the area. We look forward to providing you with another enjoyable, memorable experience in the future! Rick Skinner General Manager

Connecticut
Reviewed 1 week ago

On business check-in and out was prompt. Staff is courteous and helpful. Restaurant should not be overlooked, the service is just fantastic. The room was clean and aesthetic, and this hotel offers easy access to major roads in all weather.

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Helpful?
1Thank B_Dubya1016
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

We know business travelers are looking for quick and efficient service that meets their expectations, and we deliver! From the courteous care of our staff to our budget-conscious amenities like free wifi, free parking and complimentary breakfast, we’ve got your needs taken care of. Thank you for sharing your five-star experience with us! We invite you to choose our hotel...

Reviewed 1 week ago via mobile

The staff was great and was very accommodating. The hotel could use an update but I'm sure it's difficult due to being busy. Rooms were clean, great sized rooms. The breakfast buffet could use more variety but the staff was again very attentive and quick.

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Helpful?
Thank Brandy W
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

We are so pleased to know our staff made such an impression on your recent visit. Our guests are our priority, and its nice to know it shows. Thank you for your feedback on updating our property. We are always looking for ways to improve our guest experience. Join us again the next time you’re in the area! Rick Skinner...

United States
Reviewed 2 weeks ago

Clean and adequate rooms, though room had 2 full sized beds rather than queens. There was a lack of staffing which caused waits to check in and out. Had to search for server to get a drink in the lounge late afternoon/early evening and they weren't even prepared to do so when I finally got their attention. The title says...

Review collected in partnership with Best Western
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Helpful?
Thank williambR5453TF
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

I apologize that your experience at our hotel did not meet your expectations. Our friendly and attentive staff are the pride of our hotel, and I am sorry you did not feel that way during your time here. We invite you to join us again in the future and give us another chance to exceed your expectations. Rick Skinner General...

Huntington NY, United States
Reviewed 3 weeks ago

We stayed here with our hockey team this past weekend. The staff was very friendly and helpful. They let the kids play knee hockey in 1 of the meeting rooms away from the regular rooms people are staying in which was very thoughtful. The pool was fun for the kids. Internet worked nice. Food was very good at breakfast and...

Review collected in partnership with Best Western
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Helpful?
Thank jasonbY3851FG
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

As the hosts of so many great hockey teams every year, we know how to support our visiting teams and provide them an enjoyable stay without disrupting other guests. We’re a great hotel for this type of event, with valuable amenities like complimentary breakfast, free parking, free wifi, a game room and an indoor pool. Thank you for joining us...

Nashua, New Hampshire
Reviewed 3 weeks ago

This was the hotel's first TotalCon...I do not think they had any idea how many people would show up. Overall, they did pretty well-nice rooms, good room upkeep despite being totally full. Rooms all seem to have coffee pots, fridges, and microwaves-there is free breakfast, with a $6 upgrade for hot food. (I didn't because it was so busy.) Breakfast...

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Helpful?
Thank John F
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

So happy you could join us for our first TotalCon! We’re so proud to host such a unique event. While each event is different in its own way, we worked hard to apply what we have learned from similarly sized events, and I’m pleased to know it showed. We strive to make sure nothing suffers as our occupancy increases. We...

Waltham, United States
Reviewed 3 weeks ago

I was immensely pleased with the staff AND accommodations of the hotel. I loved many on the staff and the accommodations were almost exactly what I needed. I hope to stay here next year if/when our convention returns.

Review collected in partnership with Best Western
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Helpful?
1Thank bensA5739CH
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

We were very excited and honored to be the hosts of the TotalCon convention this year. It was a unique and thoroughly enjoyable event, and we’re so pleased you could join us. Our friendly staff and well-appointed guest rooms make attending any onsite event a pleasant experience. We hope to see you again next year, or for other events in...

Methuen
Reviewed 3 weeks ago

The hotel is very nice and the staff was very helpful. We were vending, so in additional to our hotel room, we were set up for business in a section of one of the ballrooms. Loading into and out-from the hotel was convenient as we were able to do so from under a covered area were located not far from...

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Helpful?
Thank Edward T
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

With so many events held onsite, it’s important to have a streamlined process for those working the events. From check in to check out, and every step in between, we are here to offer you the most efficient and practical experience possible. We’re here to offer a helping hand when you need it, with a comfortable guest room and valuable...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge

Additional Information about BEST WESTERN Royal Plaza Hotel & Trade Center

Address: 181 Boston Post Road West, Marlborough, MA 01752
Region: United States > Massachusetts > Marlborough
Price Range: $173 - $255 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Royal Plaza Hotel & Trade Center 3*
Number of rooms: 431
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Priceline and Best Western so you can book your BEST WESTERN Royal Plaza Hotel & Trade Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Royal Plaza Hotel And Trade Center
Best Western Royal Plaza Hotel & Trade Marlborough
Marlborough Best Western
Best Western Marlborough
Hotel Style:
#3 Business Hotel in Marlborough
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Royal Plaza Hotel & Trade Center staff and other travellers.
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Questions? Get answers from BEST WESTERN Royal Plaza Hotel & Trade Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Noise was never an issue, there really aren't any "views" to speak of so no matter which side you were on you were fine.”
 of 5 bubbles C7224NDlindad, 31 Jan 2017 | Read review
“Didn't spend the night”
 of 5 bubbles jal454, 17 Nov 2016 | Read review
“Not all rooms are equipped the same. Be sure to check on the items you feel are important.”
 of 5 bubbles O4896VElarrys, 9 Oct 2016 | Read review
“the higher floors are quiter”
 of 5 bubbles mikelO3599BY, 30 Sep 2016 | Read review
“our room was at end of corridor and the hallways on floor 5 were very hot”
 of 5 bubbles broadchannel8, 21 Jul 2016 | Read review
5 of 5