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Cranwell Spa & Golf Resort

Hotels.comUSD 242*
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#6 of 14 Hotels in Lenox
Certificate of Excellence
GreenLeadersSilver level
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Cranwell Spa & Golf Resort
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754 Reviews from our TripAdvisor Community

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There are newer reviews for Cranwell Spa & Golf Resort
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Showing 745: English reviews
Boston, Massachusetts
Reviewed 15 June 2014

We are frequent travelers at high end resorts, but have never felt compelled to write a review to report such a bad experience. The first most disappointing aspect of this resort is that the rooms are poorly maintained and are dirty. There were stains on furnishings, worn carpet and furniture, and dirt and stains on counters and furniture that had...

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Helpful?
6Thank Joe S
Carl P, General Manager at Cranwell Spa & Golf Resort, responded to this review

Dear Joe S, I'm of course sorry for your disappointment during your recent experience with us here at Cranwell. As you noted, we have many very happy guests who enjoy their time with us so I certainly understand your high expectations. I appreciate your feedback and the specific concerns so that I can more directly address these issues with housekeeping...

North Carolina
Reviewed 4 June 2014

I travel in New England a lot, but spend very limited time in the Berkshires. I attended an all day conference at Cranwell Resort and found the setting to be lovely. The staff was helpful and friendly. The dinner provided at the end of the all day meeting was surprisingly tasty (conference food generally is not). The accommodations were clean...

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Thank Kortni C
Revere, Massachusetts
Reviewed 1 June 2014 via mobile

I wanted to surprise my wife for her 50th birthday and take her to a place we have never been to before. I'm glad I chose Cranwell. Beautiful rooms, breathtaking views, first class staff. We both loved the Spa and Sloan's Tavern. Even though it's normally out of my price range, I would come here again!

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2Thank Pmundis1967
Enfield, Connecticut
Reviewed 27 May 2014

We had our wedding and first anniversary here. They have perfected everything to the last detail and do anything and everything to make your stay/event memorable. I'd recommend this to everyone. There is nothing I can find wrong about this place.

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Thank Michael L
Boston, MA
Reviewed 19 May 2014

As a frequent visitor to Southern Berkshire County, I've been aware of Cranwell for many years, and driven past it too many times to count! For a change, I decided to stop driving by and book a room. The overnight (along with some spa treatments) was a surprise birthday getaway for my husband. We were really delighted with the spa,...

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3Thank Southendgirl
Norma_Probst, Public Relations Manager at Cranwell Spa & Golf Resort, responded to this review

Happy Belated Birthday to your husband. We're so glad that you finally decided to stay with us after driving by so many times. Judging from your experience and wonderful comments, we're hoping that we can expect your return. Comments on your room in Beecher's are duly noted and we thank you for that feedback.

Kinderhook, NY
Reviewed 13 May 2014

My best friend and I had an amazing week-end. We arrived at the Cranwell at about 3:15 and were directed to our room at the Carriage House. No one helped us, but we like to do for ourselves. Found it just fine and it was beautiful and very spacious. Great view. Then we found our way to the spa for...

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1Thank sandstreet
New York City, New York
Reviewed 7 May 2014

I recently went to Cranwell Resort for the second time since New Years with my husband and 13 year old daughter. We went for two nights in the middle of the Easter Break. The hotel was empty, which was ok with us. We received a huge room in the Carriage House that was twice as large as the room we...

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Thank sharon r
New York City, New York
Reviewed 5 May 2014

Near many wonderful attractions in a beautiful setting, The Cranwell was not as good as it should be. The main house with the dining and reception rooms is charming and I could see how on a warm June day a wedding would be lovely. The food was tasty but for a travel destination, I would pass. The rooms are a...

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1Thank travelartist0
Carl P, General Manager at Cranwell Spa & Golf Resort, responded to this review

I'm certainly sorry you were disappointed in some of what you experienced with us here at Cranwell. Your right, if you didn't like your massage, then the other ratings don't really matter to you and your personal experience. You are also correct that we receive many very favorable comments regarding our spa experience as well as the resort as a...

Boston, Massachusetts
Reviewed 1 May 2014

We loved Cranwell. The staff was outstanding and friendly. The food was delicious. The spa and gym facilities were all first rate. Golf was fun too! It's right off the Mass Pike and nestled in the heart of the Berkshires. We would definitely stay at Cranwell again!

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Thank Jim C
Southborough, Massachusetts
Reviewed 25 April 2014

What a disappointment: - room was outdated with hair on bathroom floor and stains on the sheets. - spa experience was awful and woman at spa desk was unhelpful and rude - pool was beautiful, but so cold we couldn't enjoy. Sat in the room for a while. Lots of kids were going in, but adults kept commenting that it...

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1Thank Stacie B
Carl P, General Manager at Cranwell Spa & Golf Resort, responded to this review

Dear Stacie B, I'm very sorry for your disappointment - what you describe is very different from so many of our guests experience here at Cranwell. We work to ensure our guests are accommodated in any way possible and I'm sorry your experience was so different from what we intend. I will review each of the concerns you have outlined,...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Perched high on a hilltop in Lenox, MA, Cranwell Resort, Spa and Golf Club offers spectacular views for every season. Enjoy one of the largest spas in the Northeast along with elegant accommodations, fine dining, outstanding amenities and exceptional service. Whether your visit is for a weekend getaway, business meeting or stylish wedding or event, Cranwell Resort, Spa and Golf Club offers the ultimate resort experience on 380-acres snuggled in the heart of the Berkshires. ... more   less 

Additional Information about Cranwell Spa & Golf Resort

Address: 55 Lee Rd, Lenox, MA 01240-2703 (Formerly Cranwell Resort, Spa & Golf Club)
Region: United States > Massachusetts > Berkshires > Lenox
Price Range: $230 - $701 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Cranwell Spa & Golf Resort 3.5*
Number of rooms: 114
Reservation Options:
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Also Known As:
Cranwell Resort, Spa & Golf Club Hotel Lenox
Cranwell Resort, Spa And Golf Club
Cranwell Hotel Lenox
Cranwell Resort Lenox
Cranwell Resort Anbd Spa Lenox
Hotel Style:
#1 Green Hotel in Lenox
#5 Romantic Hotel in Lenox
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Questions & Answers

Here's what travellers have asked, with answers from Cranwell Spa & Golf Resort staff and other travellers.
8 questions
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Questions? Get answers from Cranwell Spa & Golf Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The cottage is great”
861michaelw861, 20 Apr 2017 | Read review
“If you go during the cold season, select a building that has either a tunnel or covered walk-way to the spa building.”
kchalkin, 12 Apr 2017 | Read review
“Try calling Directly to facility”
333marvinb, 10 Mar 2017 | Read review
“many buildings so no answer”
edb41, 6 Mar 2017 | Read review
“Carriage house was very nice”
Hunterdog66, 4 Mar 2017 | Read review
5 of 5
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USD 242* /night
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TripAdvisorUSD 242
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Prices are for 1 room, 2 adults
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