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Blantyre

272 reviews
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Traveller (210)
Room & Suite (76)
Dining (37)
Overview
  • Excellent89%
  • Very good6%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“music room”(33 reviews)
“carriage house”(35 reviews)
“the blue room”(8 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4.0 Star Hotel
All hotel details
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Reviews (272)Write a Review
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All reviewsmusic roomcarriage housethe blue roomthe main houserelais chateauxlaurel suitepianist playingwine cellarsice housechateaubrianddining roomcorner roomdrawing roomfine chinaoutstanding dinnerbeautiful musicspecial hotel
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81 - 85 of 272 reviews
Reviewed 16 May 2016

While the staff is eager to please, this is a property past its prime and in desperate need of an update. The property is certainly unique and spectacular in certain ways, but this is an old lady in need of a refresh. From the carpets...More

4  Thank travelcd
Response from Christine F, Guest Relations Manager at BlantyreResponded 19 May 2016

Dear travelcd, Thank you for taking the time to write your review on tripadvisor. We are always grateful to receive all feedback which is incredibly valuable to the future success of the property. We have found that this mild winter in the Berkshires with very...More

Reviewed 6 May 2016 via mobile

I'm not sure where to begin on the magical weekend I spent at Blantyre. It couldn't have been more perfect: from our arrival as we drove up the crisply manicured drive to being greeted so warmly by the staff, I felt like I had been...More

1  Thank Onil C
Response from Christine F, Guest Relations Manager at BlantyreResponded 8 May 2016

Dear Onil C, Thank you for your glowing review! We are delighted that your weekend in the Berkshires with us was so magical and that you enjoyed your room, the property and the great service from all of our team members. We will be sure...More

Reviewed 30 April 2016

It was such an amazing and romantic place. we can't wait to go back again. It was our 25th wedding anniversary, loved it, and loved the amazing service. we were truly treated like royalty. we meet wonderful people and enjoyed lovely conversations with al of...More

Review collected in partnership with Relais & Chateaux
1  Thank stephencO3756AO
Response from Christine F, Guest Relations Manager at BlantyreResponded 8 May 2016

Dear stephencO3756AO, Thank you for your kind words. It was wonderful meeting and welcoming you to Blantyre for our traditional Mud Package at Blantyre. We truly hope your anniversary celebration was a most memorable one. Perhaps we could entice you to return for a special...More

Reviewed 29 April 2016

If you love the idea of staying in a summer 'cottage' of the wealthy of days gone by, filled with art and antiques and fresh flowers; entertained by a concert pianist (who can play any request) in the music room; being pampered at the spa...More

Review collected in partnership with Relais & Chateaux
1  Thank 74tra
Response from Christine F, Guest Relations Manager at BlantyreResponded 8 May 2016

Dear 74tra, Thank you for taking the time to write such a lovely review. It is the honor of welcoming you back to Blantyre year after year that makes Blantyre so special. We may provide the antiques, fresh flowers, the creative cuisine and wine however...More

Reviewed 7 March 2016

We recently had the incredible pleasure of a weekend stay in the Berkshires, and chose Blantyre after hearing raves from several friends. We were not disappointed! One of the staff was there to welcome us – and I mean at the front door, as if...More

3  Thank scooterpie1
Response from ChristineCFraser, Guest Relations Manager at BlantyreResponded 22 March 2016

Dear scooterpie1, Thank you for taking the time to write such a lovely review. We are so grateful to hear that it was through your friends’ recommendations that you decided to choose Blantyre as your destination. You eloquently described Blantyre as an experience, one of...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Breakfast included
Spa
Pool
Hotel Amenities
Room Service
Free Parking
Breakfast included
Dry Cleaning
Laundry Service
Business Centre with Internet Access
Concierge
Banquet Room
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Hot Tub
Tennis Court
Pool
Heated pool
Outdoor pool
Details
Price range
USD 598 - USD 1,069 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Lenox
Room types
Suites, Non-Smoking Rooms
Details
Price range
USD 598 - USD 1,069 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Lenox
Room types
Suites, Non-Smoking Rooms
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Traveller (210)
Room & Suite (76)
Dining (37)
Hotel & Grounds (101)
Bathroom (12)
Family and Play Areas (1)
Questions & Answers
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Jelswiss
Too terrible for words!! A complete shambles. We took a group of more than forty people to this hotel and booked it two years in advance for a very substantial amount of money. Two years ago, when first inspected, though it was tired at the edges, it had willing and attentive staff. Upon arrival about two years later nearly all the staff had gone. My forty middle-aged clients had to carry their own bags to the rooms, with no elevator, since the staff on hand (what there were of them) were elderly ladies. One young man was asked by the GM to help and his reply was "my time is up". The rooms are shabby to the extent that they are in a complete and utter state of disrepair. Several rooms did not even have hot water for the guests. The GM kept insisting it was a five star Relais & Châteaux property and we shall make a full complaint to Relais & Châteaux also! At dinner, the wine we selected was switched for an inferior year without informing us. When we discovered this, the sommelier claimed that the wine we had selected was unavailable in sufficient quantity. This was a complete fabrication, as we discovered plenty of it in the wine cellar. With room, tax and service, the price is around 1,000 USD per day; this was daylight robbery. It was not up to the standard of a good bed and breakfast. The day we checked in, the management contract changed without our knowledge and the hotel basically ground to a complete halt. Breakfast could not be served to all guests, due again to lack of staff. It was shameful and disgraceful!! Many of our guests were so deeply upset that they demanded refunds and the new owners company blamed the former owners entirely for the terrible let down of staff and services. An extract of the correspondence is below. This property should be closed immediately and not reopened till several millions have been invested. We are all incenced by the lack of interest by any of the management, old or new. The only compensation management offered was a miserable 4.3% of our total invoice. They also offered a one-night stay at Blantyre for each of the 20 couples after the hotel had been renovated. However, as virtually all our guests live in Europe or Asia, this was completely unappealing. In any case, none of them ever wants to visit Blantyre again. New management said the following "While I understand your position, and have transmitted same to the owner of the property, we feel that the compensation offered is sufficiently generous for what amounts to a bad arrival and a bad breakfast. The property has not changed since I visited it two years ago when its indeed charming but tired. We are offering a return visit, under OHM management and after renovations and all I can do is assure you that our properties are run to a very high standard. I am not going to be held accountable for a hotel that I didn’t run until the day of your arrival, you can certainly post, but I will return in kind that the rooms were commissioned, and significantly marked up to the clients, I don’t want to make a war out of this, and I fully understand your frustration but your issue is not with me, and I will defend my reputation at all costs." Clearly they simply don't care. For those of you who are familiar with Faulty Towers, it makes that institution look first class. Representative of my opinion and those of over forty more
14 October 2017|
AnswerShow all 2 answers
Response from Jelswiss | Reviewed this property |
They would not let me post this as Blantyre obviously took some action however it is absolutely true! Read my other reviews from literally all over the world fair and accurate!!!!
0
Votes
Bostonian80
19 June 2017|
AnswerShow all 4 answers
Response from tom17cd | Reviewed this property |
Absolutely
1
Vote
poorporkypig
12 May 2017|
AnswerShow all 4 answers
Response from Christine F | Property representative |
Thank you for your great question! Blantyre has 4 outdoor har-tru tennis courts on property.
0
Votes
Room Tips
"Event the lowest priced room is a good room at Blantyre.."
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"our Suite was in the Carriage House and had two bathrooms which we loved!!"
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"If weather is a concern, stay in the main house."
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"Every room is amazing!"
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