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Blantyre

275 reviews
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Traveller (215)
Room & Suite (90)
Dining (40)
Overview
  • Excellent88%
  • Very good7%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“music room”(34 reviews)
“carriage house”(35 reviews)
“the blue room”(8 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4.0 Star Hotel
All hotel details
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Reviews (275)Write a Review
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All reviewsmusic roomcarriage housethe blue roomthe main houserelais chateauxlaurel suitepianist playingwine cellarsice housechateaubrianddining roomcorner roomdrawing roomfine chinaoutstanding dinnerbeautiful musicspecial hotel
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11 - 15 of 275 reviews
Reviewed 31 October 2017

We spent two nights at the Blantyre, and while it is not for the budget minded, it is an exemplar of quiet elegance. Beginning with the 1/4 mile drive up to the house, the property, reminiscent of an English manor, is quiet gentility. The common...More

Thank bigberg50
Response from Daniel H, President and Group Managing Director at BlantyreResponded 3 November 2017

Dear bigberg50 Thank you for your lovely review and description of your special anniversary celebration at Blantyre. We are delighted that you experienced the beauty and romance of the property, both inside and out. We will also pass along your positive comments to our culinary...More

Reviewed 19 October 2017 via mobile

We just waived goodbye to sweet Annabell, the general manager, and the lovely staff at Blantyre after a wonderful five night stay in the elegant Patterson Suite. My husband and I have visited this beautiful Relais & Chateaux property many times over the past 20...More

Thank MissPansy
Response from Daniel H, President and Group Managing Director at BlantyreResponded 24 October 2017

Dear Miss Pansy, We were delighted to read your kind words about the caring and attentive service at Blantyre. We are so pleased that you had a restful and pleasant experience. It is especially nice to hear these comments from you, with your extensive travel...More

Reviewed 19 October 2017

We made a pilgrimage to the Berkshires to enjoy the wonderful Fall color! We stayed at Blantyre and that made our trip perfect, thank you Anabel and staff! Thank you to the crew at Blantyre for all you did to make our trip a great...More

Review collected in partnership with Relais & Chateaux
Thank Landcr8tor
Response from Daniel H, President and Group Managing Director at BlantyreResponded 24 October 2017

Dear Landcr8tor, Thank you for selecting Blantyre for your Fall trip to the Berkshires. I am grateful for your comments about the staff, and will pass them along to Annabel and the team there. We hope you can join us again to share the beauty...More

Reviewed 18 October 2017

We keep returning to this lovely hotel. It looks like an english manor house and staff makes you feel like royalty ;-). Our room and steam shower were very comfortable and nicely decorated. We had dinner both nights - complements to the chef!!! But the...More

Thank greg787jones
Response from Daniel H, President and Group Managing Director at BlantyreResponded 24 October 2017

Dear greg787jones, We are very grateful for your lovely review and comments. We are pleased to read that you enjoyed Blantyre -- the accommodations, the music and the cuisine. We are also glad that you found some rest and relaxation during your stay. We hope...More

Reviewed 7 October 2017 via mobile

This was not a good time to visit this famous property which was renowned for its service and quality. The previous owner had died recently and the property was sold in June to new owners. We had a room in the Carriage house which was...More

7  Thank Champagneoclock
Response from Daniel H, President and Group Managing Director at BlantyreResponded 16 October 2017

Dear Champagneoclock, Thank you for taking the time to give us your feedback. We recognize that Blantyre is a very special hotel, filled with charm and history, as evidenced by the many five star reviews received recently. We were saddened to see your comments and...More

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About
Awards & Recognition
Travellers' Choice
2018 Winner
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Breakfast included
Spa
Pool
Hotel Amenities
Room Service
Free Parking
Breakfast included
Dry Cleaning
Laundry Service
Business Centre with Internet Access
Concierge
Banquet Room
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Hot Tub
Tennis Court
Pool
Heated pool
Outdoor pool
Details
Price range
USD 598 - USD 1,538 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Lenox
Room types
Suites, Non-Smoking Rooms
Details
Price range
USD 598 - USD 1,538 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Lenox
Room types
Suites, Non-Smoking Rooms
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Traveller (215)
Room & Suite (90)
Dining (40)
Family and Play Areas (1)
Questions & Answers
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Jelswiss
Too terrible for words!! A complete shambles. We took a group of more than forty people to this hotel and booked it two years in advance for a very substantial amount of money. Two years ago, when first inspected, though it was tired at the edges, it had willing and attentive staff. Upon arrival about two years later nearly all the staff had gone. My forty middle-aged clients had to carry their own bags to the rooms, with no elevator, since the staff on hand (what there were of them) were elderly ladies. One young man was asked by the GM to help and his reply was "my time is up". The rooms are shabby to the extent that they are in a complete and utter state of disrepair. Several rooms did not even have hot water for the guests. The GM kept insisting it was a five star Relais & Châteaux property and we shall make a full complaint to Relais & Châteaux also! At dinner, the wine we selected was switched for an inferior year without informing us. When we discovered this, the sommelier claimed that the wine we had selected was unavailable in sufficient quantity. This was a complete fabrication, as we discovered plenty of it in the wine cellar. With room, tax and service, the price is around 1,000 USD per day; this was daylight robbery. It was not up to the standard of a good bed and breakfast. The day we checked in, the management contract changed without our knowledge and the hotel basically ground to a complete halt. Breakfast could not be served to all guests, due again to lack of staff. It was shameful and disgraceful!! Many of our guests were so deeply upset that they demanded refunds and the new owners company blamed the former owners entirely for the terrible let down of staff and services. An extract of the correspondence is below. This property should be closed immediately and not reopened till several millions have been invested. We are all incenced by the lack of interest by any of the management, old or new. The only compensation management offered was a miserable 4.3% of our total invoice. They also offered a one-night stay at Blantyre for each of the 20 couples after the hotel had been renovated. However, as virtually all our guests live in Europe or Asia, this was completely unappealing. In any case, none of them ever wants to visit Blantyre again. New management said the following "While I understand your position, and have transmitted same to the owner of the property, we feel that the compensation offered is sufficiently generous for what amounts to a bad arrival and a bad breakfast. The property has not changed since I visited it two years ago when its indeed charming but tired. We are offering a return visit, under OHM management and after renovations and all I can do is assure you that our properties are run to a very high standard. I am not going to be held accountable for a hotel that I didn’t run until the day of your arrival, you can certainly post, but I will return in kind that the rooms were commissioned, and significantly marked up to the clients, I don’t want to make a war out of this, and I fully understand your frustration but your issue is not with me, and I will defend my reputation at all costs." Clearly they simply don't care. For those of you who are familiar with Faulty Towers, it makes that institution look first class. Representative of my opinion and those of over forty more
14 October 2017|
AnswerShow all 3 answers
Response from Jelswiss | Reviewed this property |
They would not let me post this as Blantyre obviously took some action however it is absolutely true! Read my other reviews from literally all over the world fair and accurate!!!!
1
Vote
Bostonian80
19 June 2017|
AnswerShow all 4 answers
Response from tom17cd | Reviewed this property |
Absolutely
1
Vote
poorporkypig
12 May 2017|
AnswerShow all 4 answers
Response from Christine F | Property representative |
Thank you for your great question! Blantyre has 4 outdoor har-tru tennis courts on property.
0
Votes
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Room Tips
"Loved the Corner room and views"
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"Laurel or corner"
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"Event the lowest priced room is a good room at Blantyre.."
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"our Suite was in the Carriage House and had two bathrooms which we loved!!"
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