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Black Swan Inn Berkshires, an Ascend Collection Hotel

Expedia.comUSD 123*
View Deal
#2 of 9 Hotels in Lee
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 132*
USD 123*
USD 132*
USD 123*
USD 132*
USD 123*
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Black Swan Inn Berkshires, an Ascend Collection Hotel
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467 Reviews from our TripAdvisor Community

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Showing 454: English reviews
Start your review of Black Swan Inn Berkshires, an Ascend Collection Hotel
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Boston, Massachusetts
Reviewed 4 days ago NEW

I came to do some writing. The views were amazing and it was quiet and serene. The staff were exceptionally helpful and the Indian food at Mint was delicious. The only thing that was slightly problematic was that the internet service was very weak. I had to go find a coffee shop to submit some writing samples at one point....

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Helpful?
Thank Michelle W
Teisha O, Guest Relations Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Thank you so much for taking a moment to respond with a review of your stay with us. The staff at the Black Swan Inn, is indeed "friendly" as we all strive to share the gifts of Berkshire County with all of our guests. Please return this Summer and Fall as each season invites new opportunities. We look forward to...

HOTEL’S FAVOURITE REVIEW
Reviewed 20 February 2017

I was very excited for a little get away for the weekend up to the Berkshires to explore Lenox and also Mass MoCA and everything else this beautiful area has to offer. The hotel exterior looked inviting and the inside was very clean and nicely decorated. Most importantly everyone was accommodating and friendly and it was very nice to have...

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Helpful?
2Thank Janie H
About Hotel's Favourite Review
Carrie K, Supervisor of Operations at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Janie, Thank you so very much for your beautifully written, and descriptive, review of the Black Swan Inn. Trip Advisor is a great platform for our departing guests to provide some insight for our prospective guests, and we are very appreciative for each review written. We are so pleased to hear that you had a pleasurable stay, and that you...

Reviewed 1 week ago NEW

The lake out back is very nice, the rooms are clean and the front desk staff has been incredibly polite and helpful every time I have stayed there. Renee was great in the morning making sure our coffee was filled and hot. I have had great experiences with them every time I stay there and it is my go-to place...

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Helpful?
Thank Larry C
Teisha O, Guest Relations Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

I am so pleased to hear that you enjoyed your stay! Laurel Lake is indeed one of the many splendid gifts we have here in the Berkshires. Please return this Summer and Fall and enjoy the kayaking and concerts, famous in this area. We look forward to your return, take care, Teisha O.

Falmouth, MA
Reviewed 1 week ago

Giving a 30+ year old motel a fancy name does not a country inn make. This wannabe inn is just a gussied up 2 story old Motel. The good: the beds are comfortable and the shower is great; and, the front desk staff is pleasant and helpful. The bad: the rooms are small, dark, and decorated like the 1980s. The...

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Helpful?
Thank Mikeb1Falmouth_MA
Carrie K, Guest Relations Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

The Black Swan Inn has had several updates in structure and clientele in the last few years and we continue to make improvements based on our guests's needs and concerns. We would like to offer you another stay at a discounted rate and give us another try! Please inform us directly if you would like to redeem this offer. Please...

Medford, Massachusetts
Reviewed 1 week ago

Comfortable, quiet, great meal! Really enjoyed the cuisine and view onto the lake. Room was small, but clean and cozy. Staff were very friendly, welcoming and informative. AC unit was pretty noisy, only complaint.

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Helpful?
Thank JohnWestwig
Teisha O, Guest Relations Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

I am so pleased to hear that you enjoyed your stay with us. Laurel Lake is indeed one of the many gifts that the Berkshires has to share! Please return this Summer and Fall to explore the areas hiking, kayaking and concert opportunities. We look forward to your return, Teisha O.

Cheshire, Connecticut
Reviewed 1 week ago

We've stayed here twice and both times we had a great stay. The room is a little small but very comfortable. The lake in back of the Inn gives one an "On Golden Pond" feel. Beautiful lake and very clean. As a bonus, if one likes Indian, there is a very good Indian in the Inn called Mint. Strongly suggest...

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Helpful?
Thank Paul33740
Teisha O, Guest Relations Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Thank you so much for taking a moment to write a review. The feedback from our guests enables to keep our standards high and our guests experiences enjoyable. Please come visit us this Spring and Summer as we welcome our new lakeside fire pit. You can have a s'more and sit lakeside as you enjoy the beautiful Berkshires at it's...

Connecticut
Reviewed 1 week ago

Excellent service. The breakfast room was nicely located with a view of the lake and well stocked and kept spotless by Renee, who could not be nicer. The bedroom was adequate and clean. We enjoyed a very nice bottle of wine and treats given to us at check-in. I would say that it was a very pleasant experience. We would...

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Helpful?
Thank Maylu
Teisha O, Guest Relations Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Thank you so much for taking a moment to write a review. Feedback from our guests allows us to be aware of what is working and at times what may not be working-both are vitally important to our growth and ultimately your stay. Please return this Spring and Summer so you can experience the Berkshires at it's finest! We look...

Reviewed 1 week ago

Our friends and us, four in all, stayed at this lakeside inn last fall. The service was great with all the facilities we needed such as kayaks and pontoon boats. The surrounding area had good hiking trails and historic homes and gardens. We would have breakfast at the hotel, go for a hike, have lunch at one of the many...

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Helpful?
Thank PR. S
Teisha O, Guest Relations Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Thank you so much for taking a moment to write a review of your stay. We are pleased to hear that we were able to share our gifts of the Black Swan Inn and the Berkshires with you. Please return this Spring and Summer to help us welcome our new lakeside fire pit. You can sit by the lake and...

Guilford, Connecticut
Reviewed 1 week ago

Just returned home from a two night stay at this wonderful facility. It is centrally located to all major attractions, comfortable and clean. Very friendly, helpful staff. Good choice of breakfast items, and an excellent restaurant on site. There also is a computer, sauna, exercise and banquet room. . We very much enjoyed sitting on our balcony, the lakeshore and...

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Helpful?
Thank George S
Carrie K, Supervisor of Operations at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

We would like to thank you for taking the time to leave an online review on Trip Advisor regarding your recent stay at the Black Swan Inn. We are so pleased to hear that you had an enjoyable stay and we hope that you will return to see us again in the near future. We would also like to thank...

Poughkeepsie, New York
Reviewed 1 week ago

I'm amazed at "how you can't please everyone". Most reviews are 4 and 5 stars and then there's the grumpy people that you just can't please. Like the lady that said the deck had splinters and she had to wear shoes--most decks have some splintering-get a life. Our stay was very enjoyable- wish we had more time at the lake...

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Helpful?
Thank Thomas R
Carrie K, Supervisor of Operations at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

We would like to thank you for taking the time to leave a review on Trip Advisor regarding your recent stay at the Black Swan Inn. We are so pleased to hear that you had an enjoyable stay! You are correct that we cannot please everybody...but we certainly try and we will not stop trying. I thank you for the...

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04/06/2017 05/06/2017
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Near Black Swan Inn Berkshires, an Ascend Collection Hotel

Amenities

Highlights
  • Free Parking
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Meeting Rooms
Official Description (provided by the hotel)
Nestled along the shores of beautiful Laurel Lake in the Berkshires, relaxation and luxury await you at the Black Swan Inn. Beautifully furnished guest rooms include all the conveniences you need such as refrigerators and Keurig coffee makers with Starbuck's coffee. Lakeside rooms have private balconies and some feature jetted tubs. Awake in the morning to enjoy our delicious continental breakfast while taking in a view of the lake. This lakeside hotel is convenient to all of the arts, culture, and outdoor activities the Berkshires have to offer. ... more   less 

Additional Information about Black Swan Inn Berkshires, an Ascend Collection Hotel

Address: 435 Laurel St, Lee, MA 01238-9510
Region: United States > Massachusetts > Berkshires > Lee
Price Range: $130 - $491 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Black Swan Inn Berkshires, an Ascend Collection Hotel 3*
Number of rooms: 52
Reservation Options:
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Also Known As:
Quality Inn Lee Hotel Lee
Lee Quality Inn
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Questions & Answers

Here's what travellers have asked, with answers from Black Swan Inn Berkshires, an Ascend Collection Hotel staff and other travellers.
12 questions
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Questions? Get answers from Black Swan Inn Berkshires, an Ascend Collection Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a fireplace and specify what kind f bed you want.”
Paul33740, 16 May 2017 | Read review
“There is no elevator, so if you have a problem with stairs, choose a room on the first floor lakeside.”
Maylu, 16 May 2017 | Read review
“Only half of the rooms have a view of the lake”
laurenpE5083CI, 7 May 2017 | Read review
“Lakeside with balcony”
jamesthammond, 2 May 2017 | Read review
“get a room away from the lobby because the Indian restaurant smell will spice you out!”
CT-Foodie60, 1 May 2017 | Read review
5 of 5
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USD 123* /night
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*Disclaimer
Prices are for 1 room, 2 adults
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