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Wyndham at Bentley Brook

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Wyndham at Bentley Brook
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335 Reviews from our TripAdvisor Community

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Showing 332: English reviews
Reviewed 4 December 2014 via mobile

Went the week after Black Friday. It was insane so many children who were loud and obnoxious. Hotel staff did not enforce quiet hours. I broke out from rash from bedspread and so did my fiancé. Not fun to deal with after a vacation! Bring own sheets!!!

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Helpful?
1Thank Malerie A
Brennan H, General Manager at Wyndham at Bentley Brook, responded to this review

Malerie A, I want to first apologies for your experience and thank you for your honest feedback. Holiday weekends are very busy with families and children and we take our quiet hours seriously. The team implements activities late at night to keep children occupied and out of the halls. We take great care to assure all of our guests are...

Reviewed 30 November 2014

I have stayed at the resort 4 weeks in the last year and will be heading there next week. Those weeks varied from the two of us to having friends and grandkids. Always a great place to stay. The staff is friendly, from the front desk to the person who has to tell us the Hot Tub is closing at...

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Helpful?
1Thank john c
Brennan H, General Manager at Wyndham at Bentley Brook, responded to this review

John C. Thank you for your review and your continued support in choosing Bentley Brook as your weekend getaway. I am grateful our team has served and taken good care of you and all of our guests. It is always great to recognize their efforts. We will continue to raise the bar and look forward to a great future as...

West Orange, New Jersey
Reviewed 29 November 2014 via mobile

Place is right on the ski slopes. Very clean and has a full kitchen in most units. Staff can be snarky at times. They do have activities for a nominal fee and they do show old movies at night. There is no cleaning service but there is a washer and dryer in the room. Unless you are into winter sports,...

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Helpful?
3Thank Norjeff2
Brennan H, General Manager at Wyndham at Bentley Brook, responded to this review

We thank you for taking the time provide great feedback and comments. We use all of the comments and feedback to coach new employees and veteran staff through their continued improvement. Bentley Brook is a timeshare resort and daily housekeeping service is not provided, however is available upon request at any time. We look forward to future visits and hope...

Connecticut
Reviewed 27 November 2014 via mobile

A warm fire, hot apple cider, and a cheerful friendly staff greeted us as we arrived. The well appointed 2 bedroom unit was impeccably clean. The kids had a great time making lip balm, survival bracelets and duct tape wallets in the kids club. The movies and popcorn in the theater were great too. The mountain was open for skiing...

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Helpful?
3Thank vacationmommie
Brennan H, General Manager at Wyndham at Bentley Brook, responded to this review

We are very greatful for your comments and assessment of our resort. The team really works hard to make everything inviting, relaxing and fun. Summer winter or fall it is always a great time to visit the Berkshires. Thank you again and we look forword to having your family visit with us soon. Happy travels. Brennan Handfield Brennan.handfield@wyn.com

New London, Connecticut
Reviewed 25 November 2014

The facilities in the room and the resort are top class, but if you go out of snow season, you better be a pretty keen hiker. The countryside is beautiful by car, but not enough of it to last more than a couple of days.

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Helpful?
Thank dl15man
Brennan H, General Manager at Wyndham at Bentley Brook, responded to this review

Thank you for your comments and review. The in-between seasons can be a challenge because many of the local attractions, events and things to do happen in summer, fall and Ski season. The best thing about these off times are the peace and quiet some of our guests love. I really appreciate the great feedback and comments about the resort....

Providence, Rhode Island
Reviewed 20 November 2014

great "girls weekend!" clean, well-appointed condo...building 25, 2 bed, 2 bath with nice view; close to pool/hot tub, main lobby, registration. was a bit concerned that as it was post-leaf peeping and pre-skiiing, we would not have enought to do, but was certainly NOT the case. Staff VERY friendly, accomodating and fun. We were well provided for by Candise, Angela,...

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Helpful?
Thank K C
Brennan H, General Manager at Wyndham at Bentley Brook, responded to this review

I want to thank you for your positive recommendation of our resort. The fall is a wonderful time of year. We are pleased the you enjoyed your visit. We look to future stays with us and if we can ever assist with vacation ideas please let our team know. Happy travels! Brennan Handfield Brennan.handfield@wyn.com

WILLIAMSBURG
Reviewed 20 November 2014

A lovely condo with a absolute beautiful location for fall colors. Room was very clean, and nicely furnished. Close to many activities - shopping, biking, hiking. Museums, art galleries, and charming New England town shops. We recommend it highly and plan on returning.

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Helpful?
Thank PATRICIA L
Brennan H, General Manager at Wyndham at Bentley Brook, responded to this review

Thank you for the great feedback and comments about the property and especially our team. All of our team members really care about our guests and creating lasting memories. It is fantastic when they are recognized. I am so happy you and your friends had a great weekend in the Berkshires. We look forword to a future visit and again...

Long Island, New York
Reviewed 10 November 2014

I stayed at Bentley Brook from October 26-29, 2014 in room 2234. “2234” translates as building 22, third floor, room 4. There are actually two buildings: the main building with the lobby and pool, consisting of “buildings” 21, 22, 23, and 24, and a second building a short walk from the main building, consisting of “buildings” 25, 26, and 27....

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Helpful?
2Thank carlbarry
Brennan H, General Manager at Wyndham at Bentley Brook, responded to this review

Thank you for the outstanding detailed overview of our great property. We are greatful to have an outstanding location and team. We appreciate your choice to visit Bentley Brook. We look forword to future visits. Happy travels. Thabk you. Brennan Handfield Brennan.handfield@wyn.com

Majorca, Spain
Reviewed 30 October 2014

Excellent location for exploring the Berkshires. Lots of facilities, tennis, swim, movie theatre etc. Rooms are spacious and kept clean, with good kitchen area. Extra social activities include s'mores on an open fire, wine and cheese night in the lounge.

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Helpful?
1Thank mojoman580282
Brennan H, General Manager at Wyndham at Bentley Brook, responded to this review

Thank you, these comments and descriptions of the property are wonderful. The team really appreciates the great feedback and this is an outstanding property. We are glad you enjoyed and look forward to future visits. Happy Travels Brennan Handfield 413-738-8600 Brenan.handfield@wyn.com

Ithaca, New York
Reviewed 24 October 2014

This hotel is in a great location to enjoy the Berkshires. The units are spacious with 2 bedrooms 2 baths and a nice size living room and kitchen. The units are clean and decorated like they were built in the 70/80s. The kitchen tools were all like new. There were a couple of areas for improvement. Check in should be...

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Helpful?
1Thank shelley c
Brennan H, General Manager at Wyndham at Bentley Brook, responded to this review

Thank you for your feedback and comments. We really appreciate the positive feedback about the property and the areas of improvement are perfect information for our team to focus on. Fortunately as we enter into the 2015 year, these areas are items that will be addressed. Thank you again for taking the time to provide the constructive response. We look...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Ski-In / Ski-Out
Things to do
  • Pool
  • Hot Tub
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Business Centre with Internet Access

Additional Information about Wyndham at Bentley Brook

Address: 1 Corey Rd, Hancock, MA 01237-9541
Region: United States > Massachusetts > Berkshires > Hancock
Price Range: $193 - $497 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Wyndham at Bentley Brook 3*
Number of rooms: 32
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Also Known As:
Wyndham At Bentley Brook Hotel Hancock
Wyndham Hotel Hancock
At Bentley Brook Wyndham
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Questions & Answers

Here's what travellers have asked, with answers from Wyndham at Bentley Brook staff and other travellers.
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GA
over a year ago
Rogersville, Missouri
3 months ago
11 months ago

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Questions? Get answers from Wyndham at Bentley Brook staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper building has activities room. Lower building pool and movie theater”
 of 5 bubbles billbS3668WJ, 5 Dec 2016 | Read review
“Get the section away from the main area, we had a corner room so a little quieter”
 of 5 bubbles roseletted, 14 Nov 2016 | Read review
“Rooms in buildings 25-27 are newly renovated. Choose the fourth floor.”
 of 5 bubbles johncS4134SM, 18 Oct 2016 | Read review
“can't say about the other rooms but the third floor was quiet and section 24 was convenient.”
 of 5 bubbles Wings1047, 18 Oct 2016 | Read review
“We stayed in the upper building and had a great sunset view.”
 of 5 bubbles 21francesa, 12 Oct 2016 | Read review
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