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Hawthorn Suites by Wyndham Franklin / Milford Area

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Hawthorn Suites by Wyndham Franklin \/ Milford Area
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944 Reviews from our TripAdvisor Community

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Syracuse, New York
Reviewed 2 days ago NEW

Review collected in partnership with Hawthorn Suites by Wyndham
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Helpful?
Thank robertjU7862DR
Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin / Milford Area, responded to this review

Templeton, Massachusetts
Reviewed 5 days ago NEW

The hotel was nice enough. The counter staff was friendly. The hotel could be picked up a bit more after hours. The pool area was a bit trashy by the end of the night, and the next morning all the same trash was still there. The food in the breakfast buffer was good.

Review collected in partnership with Hawthorn Suites by Wyndham
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Thank 842edwardn
Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin / Milford Area, responded to this review

I am glad that you found our team to be so friendly, and that you enjoyed our complimentary hot breakfast buffet, as well. Thank you for pointing out an area, in which we can improve, as well. I will be sharing your comments with our team, to see how we might be more effective in keeping the pool area clean....

Glencoe, Alabama
Reviewed 6 days ago NEW

Review collected in partnership with Hawthorn Suites by Wyndham
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Thank Tim D
Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin / Milford Area, responded to this review

Belchertown, Massachusetts
Reviewed 1 week ago NEW

Review collected in partnership with Hawthorn Suites by Wyndham
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Thank alandQ9663VP
Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin / Milford Area, responded to this review

Reviewed 1 week ago via mobile

The room was filthy. We stayed here because it was in decent proximity to where we were traveling to in the morning. The seat in the kitchenette area had a big stain soaked into it, and the carpet was SO DIRTY. I did ask for another room, but they were fully booked. They reimbursed us $40 instead... Not a clean...

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Helpful?
Thank Erin B
Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin / Milford Area, responded to this review

I am so sorry that yours was a negative experience at our hotel, and will be sure that our team are aware of your comments, so that we can provide you with a better experience, should you stay with us again. Thank you for staying with us, and for providing us with feedback as to how we can improve.

Reviewed 1 week ago

My boyfriend recently had knee surgery and we requested a room closest to the elevator as he was using crutches. They booked him in the LAST room FURTHEST from the elevator possible. After making it to our room, he called the front desk. They then offered to down grade our room from a king to a queen to be closer...

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Thank Allison L
Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin / Milford Area, responded to this review

I am very sorry that yours was a disappointing experience at our hotel. Please know that when our team offered a room with a queen bed to be closer to the elevator, versus the room with a king bed you requested, it was because we physically do not have rooms with king beds in that area of the building. The...

Reviewed 2 weeks ago via mobile

We stayed here during the weekend for our wedding at Coachmens Lodge. The rooms were very large, clean and comfortable. The breakfast was also good. It was very convenient to the venue and the available transportation to and from made it very easy for us. We would recommend staying here if going to or have a wedding at Coachmens Lodge.

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Helpful?
Thank Nick O
Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin / Milford Area, responded to this review

First and foremost, congratulations from all of us in Franklin! Thank you for letting us be a part of such an important event. I am glad that you enjoyed your room, our hot breakfast, and the convenience of our hotel. Thank you for your recommendation, as well. It means a great deal to us!

NJ
Reviewed 2 weeks ago

Review collected in partnership with Hawthorn Suites by Wyndham
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Thank CoxieGirl
Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin / Milford Area, responded to this review

salem maine
Reviewed 4 weeks ago

This was a good value.Staff were wonderful and very helpful. good breakfast included in the fee.This hotel is in need of an update signs of wear and tear are obvious,our shets were not crispy clean with a nice clean smell just hope they were changed. Cant complain for the cost was reasonable

Review collected in partnership with Hawthorn Suites by Wyndham
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Thank L5313EGdavidf
Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin / Milford Area, responded to this review

Thank you for staying with us, and for your kind words about our team. I am glad to note that you enjoyed our breakfast selections, as well. Thank you for pointing out some areas, in which we can still improve. I hope that you return to stay with us again soon.

Beacon, New York
Reviewed 4 weeks ago

I was disappointed with my recent stay at Hawthorn Suites. The internet connection was horrible and I was not able to complete work. The hot water was tepid. Breakfast was nothing special. I hope that feedback results in improvements. I'll try one more time and hope quality improves.

Review collected in partnership with Hawthorn Suites by Wyndham
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Thank 94collegemom
Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin / Milford Area, responded to this review

I am sorry that you were disappointed with your visit, and I thank you for your feedback. It is always good to know the areas in which we can continue to improve. I appreciate the fact that you plan on giving our hotel another chance, and hope that you are much happier with your next visit. Please be sure to...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Hawthorn Suites by Wyndham Franklin / Milford Area

Address: 835 Upper Union Street, Franklin, MA 02038
Region: United States > Massachusetts > Franklin
Price Range: $136 - $262 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hawthorn Suites by Wyndham Franklin / Milford Area 3*
Number of rooms: 100
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Also Known As:
Hawthorn Suites By Wyndham Franklin Hotel Franklin
Hawthorn Suites Franklin
Franklin Hawthorn Suites
Hawthorn Suites Ltd Franklin
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Questions & Answers

Here's what travellers have asked, with answers from Hawthorn Suites by Wyndham Franklin / Milford Area staff and other travellers.
2 questions
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Worcester, Massachusetts
over a year ago

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Questions? Get answers from Hawthorn Suites by Wyndham Franklin / Milford Area staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Can hear people above/next door. Don't come here or pick top floor corner. Don't ask for accommodations; they'll give you the OPPOSITE.”
 of 5 bubbles allisonl870, 16 Feb 2017 | Read review
“On the first floor, close to the parking by the door where you need a room key to get into the building, convenient for carrying luggage.”
 of 5 bubbles 183wandaf, 10 Oct 2016 | Read review
“First floor close to breakfast room and parking.”
 of 5 bubbles artjourneys, 8 Oct 2016 | Read review
“Always book a room on the upper floors.”
 of 5 bubbles 983dond, 31 Aug 2016 | Read review
“we like the one bedroom suite so we can have privacy”
 of 5 bubbles nmurphy9794, 16 Aug 2016 | Read review
5 of 5